Submitted by Marcia Silva (marcia@latec.uff.br) on 2016-05-31T19:57:15Z No. of bitstreams: 1 DISSERT SAULO DA SILVA SANTOS.pdf: 1152154 bytes, checksum: 155e2922a6d303e0e337f8cc6dd3580c (MD5) / Made available in DSpace on 2016-05-31T19:57:15Z (GMT). No. of bitstreams: 1 DISSERT SAULO DA SILVA SANTOS.pdf: 1152154 bytes, checksum: 155e2922a6d303e0e337f8cc6dd3580c (MD5) Previous issue date: 2016-01-29 / Esta dissertação trata da elaboração de um modelo de autoavaliação da gestão da qualidade, com enfoque em padrões de Gestão de Pessoas, no ambiente hospitalar. Inicialmente foi realizada uma pesquisa no intuito de identificar as principais ideias e características dos estudos relacionados à avaliação da qualidade dos serviços de saúde, com maior ênfase na acreditação hospitalar, bem como um comparativo entre as metodologias de acreditação ONA e JCI/CBA. Através de um estudo de caso, com caráter exploratório e a aplicação de um questionário a gestores hospitalares de um hospital universitário, foi possível avaliar a adequabilidade dos padrões que iriam compor o modelo final de autoavaliação; produto final desta dissertação. Os resultados obtidos apontaram que os gestores participantes da pesquisa entendem a relevância do estabelecimento de padrões que apoiem na gestão e acompanhamento da instituição, com vistas ao desenvolvimento e aprimoramento contínuo. / This dissertation deals with the development of a self-assessment model of quality management, focusing on standards of people management in the hospital setting. Initially a survey in order to identify the main ideas and characteristics of studies related to the evaluation of the quality of health services was carried out, with greater emphasis on hospital accreditation, as well as a comparison between the accreditation methodologies ONA and JCI/CBA. Through a case study, with exploratory and applying a questionnaire to hospital managers of a university hospital, it was possible to assess the adequacy of standards that would compose the final model of self-assessment; final product of this work. The results showed that participants of research managers understand the importance of setting standards to support the management and monitoring of the institution, with a view to the development and continuous improvement.

The thesis "The Evaluation of University Education Quality: The Comparison of the Czech Republic and Kazakhstan" disputes about quality evaluation system in university education area in the Czech Republic and Kazakhstan. During the elaboration of this thesis several analyses were made: the qualitative analysis of the documents from the area of education quality assurance; analysis of the internal and external evaluation of university education quality and the analysis of actors. In conclusion are presented the recommendations for governmental level of decision making process and the university network.

This diploma thesis deals with the role, position and profession development of quality managers in the social service of personal assistance. It describes the emergence of this role in the context of the development of legislation in the Czech Republic and its changes after the entry into force of Act No. 108/2006 Coll. on social services, which regulates their provision. It reveals the importance of the quality manager's role in the personal assistance service from the point of view of its directors, social and management staff and quality managers, in context with the requirements for its fulfilment. Based on interviews with participants, the research identifies the role of the quality manager as a "quality teacher", a "motivator" and a "protector". The author also briefly deals with the stories of quality managers and their experience from methodological practice. Furthermore, the research shows the possibilities of grasping the quality manager's position in the organization, the preconditions for its fulfilment and aspects of the organization's culture, which have an influence on the fulfilment on the role of quality manager. Based on the research, the author further identifies problems which the participants face practice, namely: setting the position of the quality manager, introducing...

The presented dissertation is concerned with the ethic features of the quality of the social services inspectors professional behaviour in the residental facilities. This dissertation is divided into two main parts. The first part comprises theoretical bases related to given problems with the analysis of the relevant professional literature. The other part comprises with the actual research, the aim of which was finding ethical contexts of the inspection performance, inspector's education in the ethics, ethic code of the inspectors, the inspector profession and the value preferences of the inspectors. The main target is to analyze the ethical connections during the ispection performance in chosen residential facilities of the social services. In the research the quantitative and qualitative methods, the questionnaire survey and structural interviews were used. Based on the synthesis of the acquired knowledge the dissertation presents a view of the ethics application in professional activities of the inspectors. Key words: social services, quailty standards, quality inspections, values, ethics, the ethic code, career of the inspector, residential social services.

1 Name of paper / Name of work The implementation of social services quality standards in residential facilities for elderly people - Ethical aspects Abstract The changes in the approach to the clients and adjustments of the run of the facility to their needs are one of the biggest long-term challenges for the service providers. The basis for the correct setting of all the parameters of service (process, personnel and operating) are standards in the quality of social services which involve certain principles and ethical values altogether. One of the essential tools in the changes in approach to clients is the principle of individualization of care, which can be achieved by setting the services to each client individually so that the service provided reflects their real need as much as possible. This dissertation focuses on the individualization of care as a significant indicator in the changes of approach to clients. We tried to figure how the individualization of care reflects in the attitudes of organizations to implement quality standards and how it affects the worker's personality and chosen organizational aspects. An interim goal of this paper was also to identify the ethical aspects which can accompany the introduction of quality standards into practice. We have chosen a method of quantitative...

The thesis concentrates on influence of work evaluation and supervision on motivation of workers of low threshold clubs for children and youth. Supervision and work evaluation is perceived as an obligation for providers of social services defined in quality standards of social services. The thesis concetrates on effects of supervision and work evaluation on the motivation of workers. The opening of the thesis describes roles in the process of motivation (roles of workers and the roles of their supervisors and senior executives), along with two fundamental theories of motivation (developed by Maslow and Herzberg). In the same chapter, the risks connected with work motivation (helpers' syndrome and burn-out syndrome) within helping professions are tackled. The thesis further introduces measures, which influence motivation of workers, employees of social services, namely financial recognition and education. Attention is also paid to non-financial means of motivating employees. Two selected measures of non-financial motivation, supervision and work evaluation, are described in greater detail, specifically in terms of their foundation, function, form, procedures, purpose and impact. In the pratical part of the thesis it is verified, whether all low threshold clubs for children and youth carry out...

Master's thesis entitled "Mission in the Life of Organization" explores the phenomenon of mission. The work is closely focused on the area related to non-profit organizations that provide social services for the target group of seniors. In the theoretical part is mission defined by recognized standards of quality of social services and from the perspective of literature. Furthermore I view it in the context of the needs and size of the target group and social demand backing group organization. Subsequent chapters are devoted to the topic of mission in context of strategic planning, fundraising, public relations and ultimately organization culture. In the empirical part I present the implementation of qualitative research. The research was conducted using a case study approach in two registered organizations providing social services to seniors. The aim was to answer the research question: How do perceive the mission of organization its employees? Research was conducted through semi- structured interviews methods. The result is the following statement, which is valid for both cases: All employees are able to interpret the mission of their organization through their own values and experiences. Whether the employee's mission is shared or not shared, or employees consider it to be part of a formal, is...

In modern European society, there is not the slightest doubt that all people, regardless of gender, age, race, and health status have the same rights as guaranteed, which are called human rights. According to the existing laws and agreements (referred to in the work) and according to the generally accepted rules, the human rights are inalienable, with the exception of serious and precisely specified reasons. This work deals with the problem of how to balance this elementary right with the fact that for people with cognitive impairment it is sometimes necessary to carefully consider some form of restriction of their rights. The aim of this work is to find a definition of the human rights for the elderly with cognitive impairment. Secondary objectives are to describe the social services standards in relation to human rights and the subjects who are involved in supervising the observance of the rights, and the current status. The selected issues were viewed through the implementation theory, the concept of street-level bureaucracy, and the quality of life. The thesis is based on analysis of available secondary data and expert interviews. The acquired data show that although in the Czech Republic there are a number of institutions dealing with human rights, only a few of them are concerned with the rights of...

1 Name of paper / Name of work The implementation of social services quality standards in residential facilities for elderly people - Ethical aspects Abstract The changes in the approach to the clients and adjustments of the run of the facility to their needs are one of the biggest long-term challenges for the service providers. The basis for the correct setting of all the parameters of service (process, personnel and operating) are standards in the quality of social services which involve certain principles and ethical values altogether. One of the essential tools in the changes in approach to clients is the principle of individualization of care, which can be achieved by setting the services to each client individually so that the service provided reflects their real need as much as possible. This dissertation focuses on the individualization of care as a significant indicator in the changes of approach to clients. We tried to figure how the individualization of care reflects in the attitudes of organizations to implement quality standards and how it affects the worker's personality and chosen organizational aspects. An interim goal of this paper was also to identify the ethical aspects which can accompany the introduction of quality standards into practice. We have chosen a method of quantitative...

The presented dissertation is concerned with the ethic features of the quality of the social services inspectors professional behaviour in the residental facilities. This dissertation is divided into two main parts. The first part comprises theoretical bases related to given problems with the analysis of the relevant professional literature. The other part comprises with the actual research, the aim of which was finding ethical contexts of the inspection performance, inspector's education in the ethics, ethic code of the inspectors, the inspector profession and the value preferences of the inspectors. The main target is to analyze the ethical connections during the ispection performance in chosen residential facilities of the social services. In the research the quantitative and qualitative methods, the questionnaire survey and structural interviews were used. Based on the synthesis of the acquired knowledge the dissertation presents a view of the ethics application in professional activities of the inspectors. Key words: social services, quailty standards, quality inspections, values, ethics, the ethic code, career of the inspector, residential social services.