A cursory review of domestic apparel production data from ‘Cotton Counts Its Customers’ reports by The National Cotton Council of America showed a discrepancy between the amounts of cotton utilized in domestically produced women’s apparel and that for men’s apparel. It appeared that the men’s apparel sector had a higher percentage market share of cotton than women’s apparel. For both genders, cotton’s dwindling market share was similar to that of diminishing domestic US apparel production overall. Since the majority of apparel in the U.S. is imported, import data was obtained from the United States International Trade Commission and compiled with the domestic apparel data to offer a more expansive view of cotton’s market share and its use separated by gender. The compilation of domestic and import apparel data followed the overall trend of a higher percentage of weight of cotton being used in men’s apparel than in women’s. Challenging apparel categories which may offer potential for expanded utilization with increased performance were Coats, Underwear/Nightwear, Suits, and Dresses. In an attempt to add context to the apparel market data, we explored two stages of the apparel supply chain: the first at the retail setting, the second at the consumer purchase and wear decision level. At the retail level, we investigated the availability of fiber composition information and its use as a part of the assortment offered to consumers. Two stores were selected for this exploratory phase and retail availability by gender and fiber content were physically tallied in the two retail settings. In both retail assortments, there was no emphasis of fiber composition as part of the information offered to the consumer. For the consumer wanting to find cotton apparel in these two settings, prior knowledge regarding the feel or look of cotton would seem necessary to facilitate locating cotton among the assortment of apparel. Fiber blends can offer cotton-like appearance and hand, so fiber composition tags could give consumers certainty regarding the garments they are buying. In addition to the observations above, we also noted in both stores a prevalence of cotton in men’s apparel, and a larger presence of man-made fibers in women’s apparel, which reflects the overall market situation. Finally, the second exploratory stage focused on clothing diaries and a wardrobe inventory provided by a small purposeful sample of respondents to examine the role of fiber composition, cotton in particular, in the individual’s garment purchase and daily-use decisions. The findings suggested that fiber composition was an important part of the daily garment selection process, based upon the daily activity and a set of personal beliefs about what the diary respondent felt that fiber had to offer. Similar to the market data Results, in the Clothing Diary responses males showed a greater tendency to select both 100% cotton Tops and Bottoms than did the female respondents. Overall, cotton appeared challenged by man-made and other fibers when the respondents needed to “dress up”, to attend to athletic activity, or to satisfy the need for specific functionalities such as rapid drying. / text

Consumers perceptions of retail stores, the assortment of products and the locations in which they are situated, all influence consumers decisions about where, when and how to shop. In the highly competitive arena of retailing, this knowledge greatly affects retailer performance and marketing strategy. Despite this strategic importance, the literature lacks empirical research into the assortment of categories offered in retail stores and their influence on store image. Moreover, image conceptualisation for different retail contexts is fragmented and the consumer image perceptions of categories are unexplored. Recent attention has shifted to customer experience research, yet this literature refers to the consumers interaction with one retailer, when consumer shopping journeys may include many retail interactions. The research presented in this thesis addresses the above gaps, contributing to theory and knowledge in the area of retail marketing. The thesis comprises eight papers published over a 17-year period. It examines the perceptions and roles of retail assortments; category perceptions and management in retail stores; customer perceptions of image and experiences of town centres. The thesis draws from a range of empirical studies documented within the eight papers. These include: a comparative study of ten major retailers assortment strategies; a survey of 504 consumers perceptions of supermarket assortments; a qualitative study involving six national focus groups of apparel consumers; and a survey of 536 consumers across five regional city centres. The studies are informed by two literature reviews documenting retail assortment research and town centre research. Collectively, the thesis delivers a significant research contribution to knowledge and theory. The first four thesis papers clarify the strategic relationships between retail assortment and image. The following two papers identify new perspectives of image congruence and relationships between category and store image. The final two papers consolidate all previous contexts in a multi-faceted retail image construct, emphasising the previously neglected psychological image elements. Fundamentally, consumers experiences in town centre retail environments contribute to the ongoing process of holistic image creation. The findings demonstrate that as retail environments change, consumers perceptions are also evolving from a functional, static image perspective to a dynamic, experience driven concept. The research commentary concludes by outlining future research agenda.