No description available.

Purpose - The purpose of this study is to extend the understanding of the business model of video game retailers using online and physical stores focusing on the impact of digital platforms on the retailing industry within the context of video game industry considering different actor’s perspectives like retailers and consumers. Design/methodology/approach - This is a multiple-case study based on deductive reasoning. In this qualitative study, two cases of click-and-mortar retailers operating in the Swedish video game industry have been considered along with feedback from customers. Online personal interviews and semi-structured interviews have been conducted with retailers and customers respectively. Both primary and secondary data have been used to conduct the study. Findings - Findings show that video game retailers need to encourage engagement through incentives and other activities in order to create value and change up their formats and sales strategies through pricing to reach new customers and focus on design of their online store fronts to convey trustworthiness.  Research limitations - A major limitation has been the COVID-19 pandemic spreading during the writing of this paper, which resulted in companies backing out to refocus their efforts. Another limitation has been the legal aspect as companies owned by bigger publishers denied to take part in the study to avoid revealing sensitive information. Practical implications - It offers some insightful practical suggestions to retailers who are struggling hard to adopt digital transformations in the industry. Originality - Authors’ proposed research model, based on Sorescu et al. (2011)’s retail business model and the empirical findings, contribute in the less explored domain of research on business models from retailer’s perspectives. Moreover, it adds values in industry specific study like the video game industry in Sweden considering all actors, which is argued as scarce.

Corporate Performance Management (CPM) is currently one of the most developing branches of informatics due to the fact that it is a tool that allows managers to effectively manage their company and thereby increase its competitiveness in the market. This thesis focuses on the individual elements of the CPM, particularly on the managerial methods, metrics and business processes, which are generally characterized first and then applied to business organizations that operate in the area of retailing. There is also a fourth CPM element - CPM applications, but a detailed description is not covered by this work. The aim of this thesis is mainly to define the basic (core) processes in retailing and describe their characteristics using informatics approaches. Each process is then assigned to managerial methods that can be used in evaluating the performance of these processes and to specific examples of metrics for which appropriate dimensions are further defined. The main contribution of this work is the analysis of processes in the retailing industry, using methods and approaches used in informatics - characteristics such as purpose of the process, events that trigger the process, inputs and outputs of the process and metrics, which are assigned to the corresponding dimensions, are defined for each process.

nÃo hà / O objetivo desta pesquisa à analisar o comportamento Boca a Boca (BAB) manifestado por consumidores no Brasil acerca dos melhores e piores sites de varejo eletrÃnico, por meio de Modelagem de EquaÃÃes Estruturais. A pesquisa foi realizada com 247 usuÃrios na cidade de Fortaleza, Cearà e utiliza como referÃncia um modelo de mensuraÃÃo de Goyette et al. (2010), que mede BAB em quatro dimensÃes: Intensidade, ValÃncia Positiva, ValÃncia Negativa e ConteÃdo. Como achados desta pesquisa, sugere-se que no mercado brasileiro existe uma âqueda de braÃoâ entre o BAB negativo e positivo, que no caso dos lÃderes de mercado, o BAB negativo à vencido pelo positivo. Quando a experiÃncia do consumidor à positiva, o comportamento BAB tende a se focar em aspectos do produto, como qualidade, preÃo ou variedade. Jà quando a experiÃncia à negativa, o comportamento BAB foca-se em aspectos logÃsticos e de serviÃo, como atendimento pÃs-compra e entrega. Na pesquisa tambÃm foi identificado que frequÃncia de uso possibilita a ocorrÃncia de experiÃncias negativas e consequente detraÃÃo de sites, e que BAB negativo dos melhores sites pode estar relacionado a atendimento pÃs compra e BAB positivo dos piores sites pode estar relacionado a Facilidade de Uso. Este trabalho contribui com a formulaÃÃo de um modelo de mensuraÃÃo multidimensional do BAB, especÃfico para o varejo eletrÃnico brasileiro, capaz de captar aspectos relevantes do construto e aplicado a contextos diferentes (melhores e piores sites). / The objective of this research is to analyze the behavior of Word of Mouth (WOM) expressed by consumers in Brazil about the best and worst electronic retail sites, through structural equation modeling. The survey was conducted with 247 users in the city of Fortaleza, Cearà and uses as a reference a model of measurement Goyette et al. (2010), which measures BAB in four dimensions: intensity, positive Valencia, Valencia Negative and Content. As findings of this research, it is suggested that the Brazilian market there is an "arms race" between the negative and positive BAB, in which case the market leaders, the negative BAB is overcome by the positive. When the consumer experience is positive, the BAB behavior tends to focus on aspects of the product, such as quality, price and variety. But when the experience is negative, BAB behavior focuses on logistics and service aspects, such as post-purchase and delivery service. In the survey also identified that use of frequency enables the occurrence of negative experiences and consequent sites detraction, and that negative BAB of the best sites may be related to post purchase service and positive BAB of the worst sites may be related to ease of use. This work contributes to the formulation of a multidimensional measurement model of BAB, specific to the Brazilian retailing, able to capture relevant aspects of the construct and applied to different contexts (best and worst sites).