With the first commitment of the Kyoto Protocol commencing in 2008, many signatory governments have identified bio fuels as a favoured response to the problem of fulfilling their countries' pledges to reduce total greenhouse gas emissions to 1990 levels. Despite the tendency for pressure over climate change to expedite the commercialisation process, detailed evaluation of the claimed benefits, likely efficacy or environmental impact of bio fuels in New Zealand in the form of the Bio fuels Sales Obligation policy (BSO): a mandate place on the Oil Companies to supply a percentage of bio fuel. Systems thinking propound the notion of complex interrelatedness: a pivotal concept in our current understanding of the cumulative effects of greenhouse gas emissions and their relationship to climate change. It also recognizes that the multiple ways in which different stakeholders perceive a contentious question are an integral feature of any problematical situation. By applying systems concepts to qualitative research, Soft Systems Methodology (SSM) is therefore particularly suitable for the analysis of multiple stakeholder discourse in this situation. The present study employs SSM to examine stakeholder opinion through the construction of conceptual models in the form of rich pictures and root definitions. The researcher invited diverse stakeholders to ‘see what they were thinking’ and reflect upon the beliefs and assumptions that informed their views with respect to New Zealand bio fuels development. With reference to official documentation arising from the policy development process and through a series of interviews and a focus group, the research examines perceptions of the consultation process on bio fuels development and its contribution to informed decision-making. The study data indicates that the scope of enquiry tended to be restricted by early presuppositions regarding the consultation process and its desired outcomes, which consequently shifted the focus of consultation the enquiry from an assessment of the desirability of bio fuels to an appraisal of the feasibility of government policy. However inadvertently, communication was distorted. The research examines the basic assumptions that shaped the discourse and enabled already established opinions to prevail. Furthermore, the thesis explores how using SSM to surface tacit assumptions and challenge proposed models of intervention can help improve the reflexivity of discourse and decision-making. By ensuring open communication remains at the centre of discourse, SSM could provide a means of establishing productive conditions for learning and co-creative dialogue. Consequently the study has important implications for how the ‘health’ of public discourse in New Zealand might be sustained when addressing other similarly complex issues.

With the first commitment of the Kyoto Protocol commencing in 2008, many signatory governments have identified bio fuels as a favoured response to the problem of fulfilling their countries' pledges to reduce total greenhouse gas emissions to 1990 levels. Despite the tendency for pressure over climate change to expedite the commercialisation process, detailed evaluation of the claimed benefits, likely efficacy or environmental impact of bio fuels in New Zealand in the form of the Bio fuels Sales Obligation policy (BSO): a mandate place on the Oil Companies to supply a percentage of bio fuel. Systems thinking propound the notion of complex interrelatedness: a pivotal concept in our current understanding of the cumulative effects of greenhouse gas emissions and their relationship to climate change. It also recognizes that the multiple ways in which different stakeholders perceive a contentious question are an integral feature of any problematical situation. By applying systems concepts to qualitative research, Soft Systems Methodology (SSM) is therefore particularly suitable for the analysis of multiple stakeholder discourse in this situation. The present study employs SSM to examine stakeholder opinion through the construction of conceptual models in the form of rich pictures and root definitions. The researcher invited diverse stakeholders to ‘see what they were thinking’ and reflect upon the beliefs and assumptions that informed their views with respect to New Zealand bio fuels development. With reference to official documentation arising from the policy development process and through a series of interviews and a focus group, the research examines perceptions of the consultation process on bio fuels development and its contribution to informed decision-making. The study data indicates that the scope of enquiry tended to be restricted by early presuppositions regarding the consultation process and its desired outcomes, which consequently shifted the focus of consultation the enquiry from an assessment of the desirability of bio fuels to an appraisal of the feasibility of government policy. However inadvertently, communication was distorted. The research examines the basic assumptions that shaped the discourse and enabled already established opinions to prevail. Furthermore, the thesis explores how using SSM to surface tacit assumptions and challenge proposed models of intervention can help improve the reflexivity of discourse and decision-making. By ensuring open communication remains at the centre of discourse, SSM could provide a means of establishing productive conditions for learning and co-creative dialogue. Consequently the study has important implications for how the ‘health’ of public discourse in New Zealand might be sustained when addressing other similarly complex issues.

Hospital Information Systems (HIS) are considering a significant aspect for supporting health care professionals in their work. However, a large number of them are often poor to provide the needed information for accomplishing various work activities in the oriented environment. The aim of this research is to address users’-Administrators and Clinicians- perceptions in order to gain a deeper knowledge about problems they encounter with daily work performed through IS. Additionally, the scope is extended into formulating suggestions through the employment of Soft System Methodology (SSM) that could bring improvements. A qualitative interpretive method with an inductive analysis was followed. Data collection completed through focus group interview sessions and the adoption of SSM three activities in order to acquire the complexity of the problem situation.   Research findings revealed that despite IS Lisora serves as a tool for supporting users work operations, it causes significant problems in their daily operations since the information flow are not feasible. Thus, the research study suggests five feasible and desirable improvements that could improve the overall processes followed by the hospital’s users and bring improvements. In all, SSM was proved to be very efficient in identifying problems that exist. In this way proposed solutions to the problems were enlightened. The general hospital of Preveza shall benefit from the higher efficiency offered by the system, which in turn shall improve the quality of health-care services offered.

As of autumn 2011, all schools in Sweden have adopted and applied the latest curriculum for the compulsory school system. The following is written in concern to technology: "The school is responsible for ensuring that each pupil on completing compulsory school: [...] can use modern technology as a tool in the search for knowledge, communication, creativity and learning." (Skolverket, 2011, pp.13-14) With this said, there are no guidelines or manuals on how this is to be conducted. In a report from the Swedish Schools Inspectorate it was concluded that the investment in technology is not being used for school education. The education systems keep investing in technology in the belief that schools and teachers will sooner or later adopt and benefit from the use of mobile and ubiquitous technologies. The aim of this study is to “create an understanding of the aspects that have an impact on adopting novel use of mobile and ubiquitous technologies in everyday teaching and learning practices in compulsory schools.” The empirical foundation will be based upon three projects: Geometry Mobile (GeM); Learning Ecology with Technologies from Science for Global Outcomes (LETS GO); and Collaborative Learning Using Digital Pens and Interactive Whiteboards (Collboard). All were conducted at local compulsory schools in Växjö municipality, Sweden, in collaboration with teachers, students and fellow researchers from the CeLeKT research group at Linnaeus University. Two Thematic Analyses have been conducted: the first, an inductive analysis exploring the Students’ and Teachers’ Experience of using Mobile and Ubiquitous Technologies in their learning and teaching environment. The second analysis is deductive and uses themes from the Unified Theory of Acceptance and Use of Technology models with the aim of understanding the Perception and Acceptance of Teachers’ use of Mobile and Ubiquitous Technologies. In the results from the two analyses there are clear indicators on the added value that mobile and ubiquitous technology brings to the classrooms: students are able to actively participate, collaborate and discuss in different learning settings, which enhances their understanding of the subject at hand. The challenges are mainly to be found in the lack of training and education in use of the technology as a supporting tool for teaching and learning. Further factors influencing the teachers and the students are ease of use and reliability of the technology and societal changes. The results of the analysis and the theoretical base of Technology Enhanced Learning have been illustrated with Soft Systems Methodologies Rich Picture, providing a holistic view of the problematic situation and making it possible to discuss the various parts as well as the situation as a whole. This study indicates that there are several factors influencing the adoption of the novel use of mobile and ubiquitous technologies in everyday teaching and learning within a complex situation on different levels.