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Supply chains are considered the foundation of the global economy, and businesses with global supply chains usually encounter at least 1 disruption annually. Mitigating the negative impact of disruptions is critical to supply chain managers, as disruptions can negatively impact organizational profitability and performance. Grounded in the resource dependence theory, the purpose of this qualitative multiple case study was to explore strategies organizational and supply chain managers use to mitigate negative results from supply chain disruption. Participants were 4 supply chain managers working in 2 different international organizations located in Jordan, who used effective strategies to mitigate supply chain disruptions. Data collection involved semistructured interviews and a review of organizational documents. Data were analyzed using thematic analysis, and 2 main themes emerged: Developing relationships and collaboration and strategy to identify supply chain disruption. The implications for positive social change include the potential for organizational and supply chain managers to mitigate negative results of supply chain disruptions and improve organizational performance. Sustaining organizational performance promotes the well-being of employees, families, communities, and the economy, which can result in customer satisfaction, business growth, and stable employment.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / This research analyzes the Peruvian organic production coffee industry, the relationship between Supply Chain Management (SCM) and Supply Chain Integration (SCI) concerning the performance of the Cooperatives and the Coffee Associations in Junin Region of Peru. It also analyzes the current scenario of the Coffee Sector and the participation of the Supply Chain (SC) in the processing and distribution of Organic Coffee in Junin, Peru. A diagnosis was made to the certified organizations from the market. The diagnosis and the surveys indicated that they do not have a correct flow of information, shared goals and objectives, strategic decisions, and sourcing materials among the different parties demonstrating the lack of interrelationship among the members. The final objective of this research is to improve the competitiveness of these organizations through the increase in the performance of the SC, for which a model of supply chain integration is proposed. / Revisión por pares

Supply chains have become more complex in the global economy, which has made supply chain disruptions inevitable. Disruptions can cause loss of profitability and hinder business growth. The goal of this multiple case study was to explore strategies to mitigate the effects of disruption in grocery store supply chains. The conceptual framework for this study was the resource dependency theory, which stipulates that firms rely on other businesses in the external environment for critical resources to create a competitive edge. Four purposively selected participants from 4 grocery store businesses in Northwest Arkansas participated in semistructured interviews and provided organizational documentation for this study. The participants were supply chain managers who had knowledge about disruptions and had successfully mitigated disruptions in their grocery stores' supply chains. Yin's 5-step process was used to analyze data, which involved compiling the database, disassembling data, reassembling data, interpreting data, and making a conclusion. Four themes emerged from the data analysis: supply chain partners' collaboration, multiple supply base and supplier qualification, inventory management, and information technology and communication. The uninterrupted flow of grocery merchandise to the community could result in a positive social change by helping to ensure that community members have timely access to food.

The main topic of this thesis is to study the connection between Service Supply Chain Management (SSCM) and Customer Satisfaction (CS). The study is based on the factors of SSCM for receiving CS and its implementation.One of the major contributions to the connection between SSCM and CS has been the awareness to flexibly and efficiently manage logistics and deliver to the end user in time and at the same to achieve an increased brand image/reputation for the company. SSCM is an essential part of a company's inventory management and it's supply chain. On the other hand, CS is an integral part of a business as making consumers content and meeting their requirements is crucial for a business' survival. SSCM and CS are inextricably linked.In this thesis, Walmart has been used as the case for the authors to carry out the research. Because of the unique feature of the Chinese retail market, the Chinese retail market has been also discussed as the business background of Walmart. The first-hand data has been offered from interview by E-mail and social website to the staff of Walmart and 90 feedbacks of questionnaire. The literature review and qualitative analysis have been used to analyze the case for research. The importance of SSCM in dealing with CS and its implementation has been explored in this thesis.

This research is an exploratory study of the relationship between two supply chain management (SCM) concepts, namely supply chain structure and supply chain integration. The objective is to enhance the understanding of the extent to which supply chain structure is relevant to the supply chain integration, and of how this relationship between these concepts contributes to the ideas of supply chain quality (SCQ) in the manufacturing industry. The literature review with reference to the structure and integration results in the following structural dimensions: centralisation, formalisation and communication which are likely to have an effect on the supply chain integration; ultimately, on supply chain quality. For the purposes of this research, the conceptual model was developed, and its validity was explored via case-studies. The two manufacturing supply chains including their focal firms and the first-tier suppliers based in Turkey were selected as the case-supply chains. A total of 41 face-to-face, semi-structured interviews were carried out. The findings of the present study suggest that while formalisation and communication are positively related to the supply chain integration, centralisation in which a focal firm designs and manages the whole network negatively affects the supply chain integration. Hence decentralised, formalised supply chains facilitated by the means of communication are proposed in today’s global economy in order for supply chains to achieve integration, hence considered to attain supply chain quality.

Products at the end of life cycles that are thrown away by the consumers can be harmful to the environment, but could create additional profit as each product or part of the materials of the product can be remanufactured or refurbished and then resold in the market. In this paper, using the ink cartridge as an example, we first describe the product return process, then present the mechanisms for coordinating the customers, the retailers and the manufacturers in order to lure the customers to return the used items while simultaneously presenting potential profits for both the retailers and manufacturers. According to characteristics of ink cartridge industry, an alternative reverse supply chain design is proposed, where partnership is built between OEM and 3rd party refiller to better attract ink cartridge return. Further comparison analysis is conducted to find out which design is better under different circumstances.

The manufacturing sector is a highly dynamic environment subject to continuous change and environmental uncertainty as parts, components and materials are procured and sourced globally. To be competitive, manufacturers must respond to such uncertainties rapidly and with the greatest flexibility in order to procure and maintain the supply of raw materials resources to sustain their manufacturing operations. Thus, the understanding and measuring of the procurement flexibility are key steps in maintaining a competitive advantage. So, the present study examined the theoretical concepts of procurement flexibility and proposed a generalisable measurement scale for manufacturing procurement flexibility. The scale was based on five supplier-manufacturer procurement dimensions of information exchange, supplier integration, product and component delivery, logistics and organisational structure. Further, each of these dimensions was divided into three flexibility elements of range, uniformity and mobility. A measurement scale was developed fiom a review of extant literature on flexibility relationships, purchasing, procurement and supply chain management using Q-Sort methodology. A mail survey of the major industry groups in the Australian manufacturing industry was undertaken. Principal component analysis and multiple regressions were used to examine the relationships between the flexibility dimensions and their elements. The results indicate that there is still much theory formulation and research to be conducted on procurement flexibility measurement scales. The results also revealed that Australian manufacturers have a limited experience with the flexibility issue and in some cases do not have even a procurement strategy. / These results provide important practical information and establish a range of relevant implications for the Australian manufacturing sector and its future competitiveness. This study also provides a basis for the continued development and distillation of procurement flexibility measures. One of the interesting outcomes of the Supplier Manufacturer Procurement Flexibility (ProcFlex) dimensions and the implication for overall Supply Chain Management (SCM) objectives and strateges is that ProcFlex is cumulative. Any inflexibilities and constrictions, like excess and lack of inventory, in procurement activities is accumulated and increases along the supply chain. It is like a 'stock-whip' effect that runs from suppliers to customers as to the reverse of the 'bull whip' effect.

This study considers whether or not optimizing process metrics and settings across a supply chain gives significantly different outcomes than consideration at a firm level. While, the importance of supply chain integration has been shown in areas such as inventory management, this study appears to be the first empirical test for optimizing process settings. A Partial Least Squares (PLS) procedure is used to determine the crucial components and indicators that make up each component in a supply chain system. PLS allows supply chain members to have a greater understanding of critical coordination components in a given supply chain. Results and implications give an indication of what performance is possible with supply chain optimization versus local optimization on simulated and manufacturing data. It was found that pursuing an integrated approach over a traditional independent approach provides an improvement of 2% to 49% in predictive power for the supply chain under study.

This Master thesis has been made for Volvo Group Trucks Operations, Logistics Services (VGLS) in Gothenburg. Other companies within the Volvo Group and Volvo Car Corporation (VCC) have been involved during the process, including Volvo Trucks Umeå (VTU), Volvo Trucks Tuve (VTT) and Volvo Cars Body Components (VCBC) in Olofström. The thesis has examined activities within the supply chain process between three factories, VCBC – VTU – VTT. The different companies at each location serve different purposes in the supply chain, ultimately leading to a finished truck. To get a complete truck it takes different types of resources and thus an effective and well-functioning infrastructure to cope with the transportation of resources in an efficient way. VGLS is the provider of logistics services between the factories, meaning VGLS is in charge of the transportation process between the locations and take care of related transportation issues. A few years ago a project was started with the participation of VGLS with the aim to identify different types of objects better, via Radio Frequency Identification (RFID), aiming to create a more efficient supply chain. VGLS now wants to further exploit this technology as future implementation of RFID is soon ahead of them. According to the possibilities and opportunities related to RFID this thesis has critically examined activities in the supply chain process and its underlying problems, trying to create the right conditions for VGLS in order for them to better cope and utilize a near future RFID implementation. The main result of this study indicates that the problems of the transportation flow don’t derive from the physical transportation of material, but rather in the information flow between the actors. The results indicate that more emphasis should be placed on creating new ways to achieve more efficient information sharing, which in some cases can be facilitated through the use of RFID.