Leadership is an art. People believed that good leadership can help improve employee satisfactions in work. The purpose of the study is to discuss the relation of Executive Leadership style in the Household Registration Office in Kaohsiung County and their employee satisfaction and to make suggestions for improving the leadership skills and employee satisfactions according to the results of the study. The study applies questionnaire survey method and targets at the employees of the Household Registration office in Kaohsiung County. The content of the questionnaires for the research includes the measurement sheet of Executive Leadership style, the measurement sheet of employee satisfactions and the basic information of the interviewees. The total number of the surveys issued was 316 and 307 was answered and returned. The data was analyzed using descriptive statistics, T Test, ANOVA (Analysis of Variance) and Pearson¡¦s Correlation. The results of analysis are listed as below. 1. The ¡§Affectionate¡¨ Leadership Style is akin to the ¡§Regulatory¡¨ Leadership Style. 2. The employees have the highest satisfaction in colleague relationship and the lowest satisfaction in promotion and benefits. 3. The Executive Leadership Style and the Employee Job Level and Title have significant difference but other attributes have no significant difference. 4. The significant difference exists between the Employee satisfactions and the Employee Level, Title and Service Period, but was not shown among other attributes. 5. The two Executive Leadership Styles- ¡§Affectionate¡¨ and ¡§Regulatory¡¨ and each attribute of the Employee Satisfaction are significantly correlated. Finally, the author references to related literatures and proposes the solutions to improve the organization of the Household Registration Office, the leadership style and the employee satisfactions in order to increase the administrative efficiency in public sectors and competitive advantages of the nation.

Conservation subdivisions offer an alternative to large-lot residential developments along the urban fringe. These developments pride themselves on protecting ecologically sensitive land and providing an improved quality of life for residents. As suggested by Randall Arendt (1996), these goals are achieved by clustering homes on one portion of the site, while “half or more of the buildable land area is designated as undivided, permanent open space.” In order to gain information about the priorities and motivations of conservation subdivision residents in the Southeast United States, a survey was administered to homeowners within five conservation subdivisions. The results from this study revealed that open space, improved quality of life, and a strengthened community were important in each community. Additionally, homeowner satisfaction is prevalent among conservation subdivision residents. Lastly, demographic characteristics of these communities were analyzed. Recommendations are made for landscape architects and planning professionals for the future development of conservation subdivisions.

Internal control plays a pivotal role in enhancing security operations and quality control in an organization. The process of evaluating internal auditors is a powerful tool for the management team. It does not only prevent frauds, but also boosts profitability. From the perspective of management, internal auditors work for ensuring effective operations and improving performance for all the management systems within the organization. They bear great responsibility and play a key role. Therefore, the study attempts to explore the personal attributes and work characteristics, to analyze job satisfactions among internal auditors and finally to finds a list of key factors effecting job satisfaction. This study is conducted in three parts. First, a preliminary conceptual framework is established via literature review. This conceptual framework goes through constant modifications before being introduced into the empirical research architecture of this study. Questionnaires are thus designed based on this architecture. In the process of questionnaire design, opinions from eight senior auditor executives serve as expert validity. Expert opinions are modified and incorporated into questionnaires to quantify the correlation of personal attributes, work characteristics and job satisfactions among internal auditors. This research selected samples of the internal auditors from domestic companies, i.e. members of the Institute of Internal Auditors, in Taipei, Hsinchu, Taichung, and Kaohsiung. A total of 567 questionnaires are issued and 376 questionnaires are collected with responding rate of 66%. After deleting 104 invalid questionnaires, the number of valid questionnaires is 272. Statistical analysis, such as variance, correlation and regression, is conducted with SPSS software. Empirical findings are as follows: 1. Significant difference exists between the demographic variables, such as job titles, the years of work experience, disciplined personal traits of internal auditors, certain dimensions of work properties and internal and external satisfactions in terms of job satisfaction. 2. There is significance difference between the ages and the competition dimension factors of achievement motivation. 3. General auditors are found to be significantly more satisfied with work than senior auditors or entry-level auditors. It is also apparent that the more senior the positions, the more job satisfactions. 4. The demographic variables, work characteristics, achievement motivations, and job satisfactions are partially correlated. At a closer look, we find that the friendliness as a personal attribute is significantly positive correlated with job satisfaction. Neuroticism as a personal attribute is significantly negative correlated with job satisfaction. 5. Personal attributes of internal auditors impose significant impacts to achievement motivations and job satisfactions. 6. Personal attributes are affected by achievement motivations and, in turn, they affect job satisfactions. Achievement motivations have intervening effects though the effects are mild.

This thesis investigates the impact of customer¡¦s voice and service requests to customer satisfactions and royalty in competitive service industry. The objective of the problem is to identify the customer¡¦s communication channel and enquiries are the main key factors of customer complaint response by data mining method and cross-factors analysis. We proposed to build the internal platform to collect and analyze the long term consumer¡¦s requirements to set the marketing policy and the service mechanism to meet quick response and increase customer service level.

Introduction : Ces dernières années, les auteurs se sont attachés à créer une théorie générale de la problématique de la relation d’aide afin de mettre en évidence l’importance de la place occupée par les familles auprès du sujet âgé souffrant de la maladie d’Alzheimer. Il peut toutefois être intéressant de replacer l’aidant dans sa singularité de sujet affecté par d’autres questionnements que ceux relatifs à l’aide, afin de déterminer les facteurs influençant son vécu. Problématique : Dans quelle mesure la personnalité, les représentations du vieillissement, le lien de parenté et la qualité des relations passées vont influencer le vécu du rôle d’aidant principal d’un parent ou conjoint âgé en perte d’autonomie psychique, que ce dernier réside à domicile ou en institution ? Objectifs : Dans un premier temps, ce travail a pour objectif, d’établir les relations entre les différentes dimensions du vécu de l’aidant familial (difficultés, satisfactions et stratégies). Il se propose ensuite d’étudier l’influence sur ce vécu du lien de parenté et de l’entrée en institution d’une part, et de la personnalité (modèle en Cinq dimensions) et des représentations de la vieillesse d’autre part. Méthodologie : Pour ce faire, nous avons mené une étude auprès de 113 participants, dont 80 enfants et 33 conjoints. La première moitié accompagnait un proche à son domicile, la seconde en institution. Dans une première partie de l’étude, les participants ont rempli un questionnaire sociodémographique accompagné d’échelles évaluant la qualité des relations passées (QRASA), le fardeau (ZBI), les difficultés (CADI), satisfactions ressenties (CASI) et stratégies utilisées (CAMI) dans la relation d’aide, la personnalité (NEO PI-R) et la dépression (BDI). Dans un second temps, dix-sept participants ont été vus en entretien semi-directif afin d’appréhender qualitativement leur expérience d’aidant, les relations qu’ils entretiennent avec la personne accompagnée ainsi que leurs représentations de la vieillesse. Résultats : Les résultats de cette étude montrent que les difficultés, satisfactions ressenties et stratégies utilisées dans la relation d’aide sont liées entre elles, créant un équilibre nécessaire pour que l’aidant familial puisse investir son rôle. Cet équilibre est influencé aussi bien par des facteurs situationnels (lieu de résidence de la personne malade), relationnels (qualité des relations avec la personne accompagnée) que personnels (personnalité et représentations liées au vieillissement). Conclusion : Les implications en termes d’accompagnement et de prévention auprès de cette population sont discutées. / Introduction: Over the past years, authors have proposed a general theory of the caregiving relationship in order to highlight the importance of the place occupied by the families, who have an elderly relative suffering from Alzheimer's disease. However, it may be interesting to consider the caregiver with all his specificities, and as an individual affected by other problems than only the caregiving. We wonder to what extent the personality of a caregiver, the representations of the ageing process, the family relationship and the quality of the past relationships can influence the experience of caregiving. The studied caregivers were children or spouses of a patient losing his psychic autonomy, living at home or in an institution. Methods: We realized a study with 113 subjects (80 children and 33 spouses of an Alzheimer’s patient). Half of the patients were living at home and the other half in an institution. First, all caregivers filled a socio-demographic questionnaire and different clinical scales, assessing: the quality of the passed relationships (QRASA) ; the burden (ZBI) ; the difficulties (CADI ), satisfactions (CASI ) and strategies they used (CAMI) in the caregiving situations ; the personality (NEO PI-R) and the depression (BDI ). Second, 17 subjects have been seen in a semi-structured interview in order to qualitatively assess their experience of the caregiving, the past and present relationship they have with their parent or spouse. Results: The results of this study showed that the difficulties, the satisfactions which are experienced, and the strategies which are used in the caregiving relation are linked together. A balance between these variables is required for the family caregiver to invest his role. This balance is influenced by situational factors (the place where the patient lives), relational factors (the quality of the present and past relationship with the patient) as well as personal factors (personality and representations linked to the ageing process). Conclusion: The implications in terms of support and prevention for this population of caregivers are discussed.

Introduction : Peu d'études se sont intéressées aux aides à domicile dans l'accompagnement de la vieillesse et moins encore, dans celui concernant les conduites d'alcoolisation à cet âge. Dans cette thèse s'inscrit dans une approche intégrative incluant une méthodologie quantitative et qualitative. Ainsi, nous étudions les aspects psychologiques de ces aides à domicile tout en les comparant à celles accompagnant la maladie d'Alzheimer.Méthode : 99 aides à domicile recrutées en milieu écologique ont répondu à un questionnaire de données professionnelles de 62 items, une échelle d'estime de soi (EES), un questionnaire de satisfaction de vie professionnelle (ESVP), un inventaire d'épuisement professionnel (MBI) et une échelle évaluant la symptomatologie anxio-dépressive (HADS). Les participantes ont été réparties en deux groupes : celles soulignant des difficultés dans l'accompagnement de la maladie d'Alzheimer (n=63) et celles évoquant des difficultés dans l'accompagnement de conduites d'alcoolisation (n=36). Parmi elles, 18 ont accepté de participer à un entretien de recherche enregistré et analysé à l'aide du logiciel QDA Miner 4.Résultats : Les résultats des dimensions psychologiques sont statistiquement significatifs lorsqu'ils sont associés aux caractéristiques professionnelles. Dans l'accompagnement des conduites d'alcoolisation, lorsqu'elles connaissent le diagnostic de la pathologie, l'épuisement émotionnel est plus élevé et celui-ci est corrélé positivement avec l'humeur dépressive et négativement avec la satisfaction de vie professionnelle. L'accomplissement personnel est corrélé négativement avec la symptomatologie dépressive. La satisfaction de vie professionnelle est corrélée positivement avec la relation de satisfaction avec l'entourage. Dans l'accompagnement de la maladie d'Alzheimer, quand elles ne connaissent pas le diagnostic de la pathologie de la personne âgée, leur épuisement émotionnel est plus élevé et celui-ci est corrélé négativement avec la satisfaction de vie professionnelle et positivement avec la symptomatologie anxio-dépressive.Pour les conduites d'alcoolisation, le discours relatant des difficultés avec la personne âgée a un lien de similarité avec les représentations de la maladie, la progression de la maladie, les relations avec les familles et le sentiment d'impuissance de l'aidante face à la pathologie de l'aidé. Le discours sur les satisfactions a un lien de similarité avec ceux évoquant l'expérience pour accompagner, les représentations et les compétences pour parler de la maladie avec les âgés. Concernant la maladie d'Alzheimer, le discours relatant des difficultés avec la personne âgée a un lien de similarité avec ceux évoquant les représentations et la progression de la maladie, ainsi que les identifications de l'aidante face au vieillissement de l'âgé. Le discours sur les satisfactions a un lien de similarité avec l'expérience pour accompagner et les raisons pour lesquelles elles exercent ce métier. Cette étude permet de mieux appréhender les spécificités psychologiques des aides à domicile française et ouvre ainsi, des perspectives de recherche. Des implications cliniques pourraient voir le jour dans la prévention des aspects psychologiques auprès de cette population. / In France, few studies were interested by care social workers in the accompaniment of old age and less still, in that concerning the alcohol misuse at this age. In this thesis, we study the psychological aspects of these professional all while comparing them with those to support the Alzheimer's disease. 99 social care workers answered a questionnaire of 62 professional data, a scale of self esteem (EES), a questionnaire of job satisfaction (ESVP), an inventory of burnout (MBI) and a scale of anxio-depressive symptomatology (HADS). The professionals were divided into two groups: those with the difficulties in the support of the disease of Alzheimer (n=63) and those with the difficulties with alcohol misuse (n=36). Moreover, 18 of whom were interviewed. In the support of alcohol misuse, significant results show that when they know the diagnosis of pathology, emotional exhaustion is higher and this one is correlated positively with depressive mood and negatively with the job satisfaction. The personal achievement is correlated negatively with depressive mood. The job satisfaction is correlated positively with relatives' relations. In the support of Alzheimer's disease, when they don't know the diagnosis of the pathology, emotional exhaustion is higher and this one is correlated negatively with the job satisfaction and positively with anxio-depressive symptomatology. For the alcohol misuse, the interview of difficulties with the elder is related to similarity with those showing the representations and progression of the disease, the family's relations and the feeling of ineffectiveness for supporting the pathology. The discussion of satisfactions is related to similarity with those evoking the professional experience, the representations and skills to speak with the person about the disease. For Alzheimer's disease, the discussion of difficulties with the elder is related to similarity with those evoking the representations and the progression of the disease ¿ and that ¿ with the identifications of the senior. The discussion of satisfactions is related to similarity with those talking the professional experience and the evocation of the personal reasons to work. This study allows considering the specificities of French social care workers. It opens some research perspectives and could have a clinical implication in prevention of this population.

La consommation énergétique, et en particulier électrique, des bâtiments est grandement influencée par le comportement de ses usagers. L'analyse de l'usage électrique au travers d'un retour d'expérience réalisé sur une plateforme bâtiment-test nous a permis d'identifier qu'il pouvait exister différentes formes de satisfactions des usagers remettant en question la notion même d'efficacité énergétique d'un bâtiment. Afin de pouvoir intégrer l'acteur humain dans la conception de systèmes complexes bâtiment, nous proposons de définir la notion d'efficacité d'usage énergétique (EUE). Cette notion repose en particulier sur la satisfaction des usagers vis à vis d'un service que l'on a pu décomposer et quantifier au travers de fonctions de satisfaction rationnelles et sensibles. Le but de cette proposition est la construction d'un diagramme de compromis Coût / Satisfaction qui se positionne à la fois comme un outil effectif d'aide à la décision pour la conception de systèmes énergétiques du bâtiment intégrant l'usager et comme outil d'aide à la sobriété énergétique.

Competitive environment in education, junior high school students with substantially reduced. If the junior high schools to be sustainable, the school must rely on cooperative efforts of all teachers and asked them to contribute their expertise to maintain the competitiveness of the school. This study focuses primarily on public junior high schools in Kaohsiung City, investigating the relationship among principal's transformational leadership behavior, teachers¡¦ job satisfactions and organizational commitment in kaohsiung Junior High schools. The rational and research structures of this study are literature review. Then it serves as the basis for designing research instruments. Survey method is used to examine 390 teachers in 39 junior high school teachers of Kaohsiung City, with 333 valid questionnaires returned. The following results are reached: 1. The more the principals focus on their transformational leadership, the better job satisfaction their teachers have. 2. The more the principals focus on their transformational leadership, the better organizational commitment their teachers have. 3. Higher degrees of the principal's transformational leadership and teachers¡¦s job satisfaction, in climate of organization boost organizational commitment from the teachers.