A mobile wallet is a mobile application that is intended to replace leather wallets. With high mobile and Internet penetration and increased life expectancy in developed economies, adoption of mobile wallets by the older population is becoming more important due to new trends. Therefore, this thesis aims to understand and increase adoption of mobile wallets in developed economies by the citizens between the ages of 50 to 75. Based on the mobile payment technology acceptance model (MPTAM) and an extensive literature review, a simplified model is suggested. Three sub-questions (on 1 - social influence, 2 - perceived security, trust and risks, and 3 – perceived ease of use) are proposed for further study, which has been suggested in the literature to have more importance for the targeted demography. An exploratory qualitative study based on in-depth semi-structured interviews was conducted. The findings show that social influence can have direct or indirect effects. Moreover, several factors were identified that seems to have impacts on the degree to which a content can influence people. In addition, perceived trust, security, and risks seem to be the most important impediment for the adoption of mobile wallets, especially for risk-averse people. Furthermore, perceived ease of use can improve the values that mobile wallets may provide. Perceived ease of use is more important for the targeted age group since some of the potential users in this age group has reduced learning and physical abilities. Finally, many implications of the findings and methods to improve the adoption of mobile wallets for the selected demography, i.e. restriction and customization, use of familiar design, use of strong brands, etc. are suggested.

The author considers in this work the organization of the provision of social services to elderly citizens is considered as a certain process, which consists of several stages, from identifying the degree of need of an elderly person to provide social services to the systematic monitoring of their provision. Despite the fact that such an organization does have positive results and is aimed at providing social services to older people in modern conditions, taking into account their capabilities and interests, there are some drawbacks that do not allow us to talk about the completeness and timeliness of their provision. The presence of these problems allows us to say that the problem of organizing the provision of social services to elderly citizens is relevant and requires improvement in this process. The purpose of the research conducted in the research work is to theoretically study the organization of the provision of social services to elderly citizens (for example, GAU “KTSSON Verkh-Isetsky District of Yekaterinburg”, and to develop a project aimed at improving the provision of social services in this organization. The first chapter consists of two sections: the first deals with the concept of “senior citizen”, the border of old age, as well as classifying an elderly person as a social In the second section, the theoretical aspects of the organization of social services, its stages and the legal framework on which it is based are described. The second chapter consists of two sections. The first deals with the organization of the provision of social services to elderly citizens in the Sverdlovsk region. In the second - on the example of GAU “KTSSON Verkh-Isetsky district of Yekaterinburg.” Identified existing problems. The third chapter includes a project aimed at improving existing problems in GAU "KTSSON Verkh-Isetsky district of Yekaterinburg." / Автор рассматривает в данной работе организацию предоставления социального обслуживания гражданам пожилого возраста рассматривается как некий процесс, который состоит из нескольких этапов, начиная от выявления степени нуждаемости пожилого человека в предоставлении социальных услуг до систематического контроля за их предоставлением. Несмотря на то, что такая организация действительно имеет положительные результаты и направлена на оказание социальных услуг пожилым людям в современных условиях с учетом их возможностей и интересов, прослеживаются некоторые недочеты, которые не позволяют говорить о полноте и своевременности их оказания. Наличие данных проблем, позволяет говорить о том, что проблема организации предоставления социального обслуживания гражданам пожилого возраста является актуальной и требует совершенствования в данном процессе. Целью исследования, проведённого в научно-исследовательской работе, заключается в теоретическом исследовании организации предоставления социального обслуживания гражданам пожилого возраста (на примере ГАУ «КЦСОН Верх-Исетского района г. Екатеринбурга», и разработка проекта, направленного на совершенствование оказания социального обслуживания в данной организации. Первая глава состоит из двух параграфов. В первом рассматривается понятие «гражданин пожилого возраста», границы старости, а также причисление пожилого человека к социально-демографической группе. Во втором параграфе раскрыты теоретические аспекты организации социального обслуживания, его этапы и нормативно-правовая база, на котором оно основано. Вторая глава состоит из двух параграфов. В первом рассматривается организация предоставления социального обслуживания гражданам пожилого возраста на территории Свердловской области. Во втором – на примере ГАУ «КЦСОН Верх-Исетского района г. Екатеринбурга». Выявлены существующие проблемы. Третья глава включает проект, направленный на совершенствование существующих проблем в ГАУ «КЦСОН Верх-Исетского района г. Екатеринбурга».

The Diploma work deals with the explanation conceptions of the age and the parallel failures of the changes. Work defines closer specification of senior attitude, need and interests toward (ICT). To improve of senior lifelihood and lifestyle I am introducing the use of ICT. It can be helpful for senior citizens to inter-connect again in the social community. The contemporary trends of ICT are presented here which they are suitable for retired citizens and can be accessibled in the trade. I reclined my opinion during my own work experience as an assistant in project: ``Click by the right button, grandad!``