The success of on-line review websites has led to an overwhelming number of on-line consumer reviews. These reviews have become an important tool for consumers when making a decision to purchase a product. This growth has led to the need for applications that enable this information to be presented in a way that is meaningful. These applications often rely on domain specific semantic lexicons which are both expensive and time consuming to make. The following thesis proposes an unsupervised approach for product aspect discovery in on-line consumer reviews. We apply a two step hierarchical clustering process in which we first cluster based on the semantic similarity of the contexts of terms and then on the similarity of the hypernyms of the cluster members. The method also includes a process for assigning class labels to each of the clusters. Finally an experiment showing how the proposed methods can be used to measure aspect based sentiment is performed. The methods proposed in this thesis are evaluated on a set of 157,865 reviews from a major commercial website and found that the two-step clustering process increases cluster F-scores over a single round of clustering. Finally, the proposed methods are compared to a state of the art topic modelling approach by Titov and McDonald (2008).

abstract: In this thesis multiple approaches are explored to enhance sentiment analysis of tweets. A standard sentiment analysis model with customized features is first trained and tested to establish a baseline. This is compared to an existing topic based mixture model and a new proposed topic based vector model both of which use Latent Dirichlet Allocation (LDA) for topic modeling. The proposed topic based vector model has higher accuracies in terms of averaged F scores than the other two models. / Dissertation/Thesis / Masters Thesis Computer Science 2016

abstract: Social media refers computer-based technology that allows the sharing of information and building the virtual networks and communities. With the development of internet based services and applications, user can engage with social media via computer and smart mobile devices. In recent years, social media has taken the form of different activities such as social network, business network, text sharing, photo sharing, blogging, etc. With the increasing popularity of social media, it has accumulated a large amount of data which enables understanding the human behavior possible. Compared with traditional survey based methods, the analysis of social media provides us a golden opportunity to understand individuals at scale and in turn allows us to design better services that can tailor to individuals’ needs. From this perspective, we can view social media as sensors, which provides online signals from a virtual world that has no geographical boundaries for the real world individual's activity. One of the key features for social media is social, where social media users actively interact to each via generating content and expressing the opinions, such as post and comment in Facebook. As a result, sentiment analysis, which refers a computational model to identify, extract or characterize subjective information expressed in a given piece of text, has successfully employs user signals and brings many real world applications in different domains such as e-commerce, politics, marketing, etc. The goal of sentiment analysis is to classify a user’s attitude towards various topics into positive, negative or neutral categories based on textual data in social media. However, recently, there is an increasing number of people start to use photos to express their daily life on social media platforms like Flickr and Instagram. Therefore, analyzing the sentiment from visual data is poise to have great improvement for user understanding. In this dissertation, I study the problem of understanding human sentiments from large scale collection of social images based on both image features and contextual social network features. We show that neither visual features nor the textual features are by themselves sufficient for accurate sentiment prediction. Therefore, we provide a way of using both of them, and formulate sentiment prediction problem in two scenarios: supervised and unsupervised. We first show that the proposed framework has flexibility to incorporate multiple modalities of information and has the capability to learn from heterogeneous features jointly with sufficient training data. Secondly, we observe that negative sentiment may related to human mental health issues. Based on this observation, we aim to understand the negative social media posts, especially the post related to depression e.g., self-harm content. Our analysis, the first of its kind, reveals a number of important findings. Thirdly, we extend the proposed sentiment prediction task to a general multi-label visual recognition task to demonstrate the methodology flexibility behind our sentiment analysis model. / Dissertation/Thesis / Doctoral Dissertation Computer Science 2018

Consumer's opinions and sentiments on products can reflect the performance of products in general or in various aspects. Analyzing these data is becoming feasible, considering the availability of immense data and the power of natural language processing. However, retailers have not taken full advantage of online comments. This work is dedicated to a solution for automatically analyzing and summarizing these valuable data at both product and category levels. In this research, a system was developed to retrieve and analyze extensive data from public online resources. A parallel framework was created to make this system extensible and efficient. In this framework, a star topological network was adopted in which each computing unit was assigned to retrieve a fraction of data and to assess sentiment. Finally, the preprocessed data were collected and summarized by the central machine which generates the final result that can be rendered through a web interface. The system was designed to have sound performance, robustness, manageability, extensibility, and accuracy.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado. / In recent years, the increased use of digital tools within the Peruvian tourism industry has created a corresponding increase in revenues. However, both factors have caused increased competition in the sector that in turn puts pressure on small and medium enterprises’ (SME) revenues and profitability. This study aims to apply neural network based sentiment analysis on social networks to generate a new information search channel that provides a global understanding of user trends and preferences in the tourism sector. A working data-analysis framework will be developed and integrated with tools from the cloud to allow a visual assessment of high probability outcomes based on historical data, to help SMEs estimate the number of tourists arriving and places they want to visit, so that they can generate desirable travel packages in advance, reduce logistics costs, increase sales, and ultimately improve both quality and precision of customer service.

Sentiment analysis is a burgeoning field in natural language processing used to extract and categorize opinion in evaluative documents. We look at recommendation letters, which pose unique challenges to standard sentiment analysis systems. Our dataset is eighteen letters from applications to UMass Worcester Memorial Medical Center’s residency program in Obstetrics and Gynecology. Given a small dataset, we develop a method intended for use by domain experts to systematically explore their intuitions about the topical make-up of documents on which they make critical decisions. By leveraging WordNet and the WordNet Propagation algorithm, the method allows a user to develop topic seed sets from real data and propagate them into robust lexicons for use on new data. We show how one pass through the method yields useful feedback to our beliefs about the make-up of recommendation letters. At the end, future directions are outlined which assume a fuller dataset.

The automatic analysis of emotions is a well-established area in the natural language processing ( NLP ) research field. It has shown valuable and relevant applications in a wide array of domains such as health and well-being, empathetic conversational agents, author profiling, consumer analysis, and security. Most emotion analysis research till now has focused on sources such as news documents and product reviews. In these cases, the NLP task is the classification into predefined closed-set emotion categories (e.g. happy, sad), or alternatively labels (positive, negative). A deep and fine-grained emotion analysis would require explanations of the trigger events that may have led to a user state. This type of analysis is still in its infancy. In this work, we introduce the concept of Emotion Carriers (EC) as the speech or text segments that may include persons, objects, events, or actions that manifest and explain the emotions felt by the narrator during the recollection. In order to investigate this emotion concept, we analyze Personal Narratives (PN) - recollection of events, facts, or thoughts from one’s own experience, - which are rich in emotional information and are less explored in emotion analysis research. PNs are widely used in psychotherapy and thus also in mental well-being applications. The use of PNs in psychotherapy is rooted in the association between mood and recollection of episodic memories. We find that ECs capture implicit emotion information through entities and events whereas the valence prediction relies on explicit emotion words such as happy, cried, and angry. The cues for identifying the ECs and their valence are different and complementary. We propose fine-grained emotion analysis using valence and ECs. We collect and annotate spoken and written PNs, propose text-based and speech-based annotation schemes for valence and EC from PNs, conduct annotation experiments, and train systems for the automatic identification of ECs and their valence.

Aspect-based sentiment analysis is the field of study which extracts and interpret the sentiment, usually classified as positive or negative, towards some target or aspect in an opinionated text. This doctoral dissertation details an empirical study of techniques and methods for aspect extraction in aspect-based sentiment analysis with the focus on Portuguese. Three different approaches were explored: frequency-based, relation-based and machine learning. In each one, this work shows a comparative study between a Portuguese and an English corpora and the differences found in applying the approaches. In addition, richer linguistic knowledge is also explored by using syntatic dependencies and semantic roles, leading to better results. This work lead to the establishment of new benchmarks for the aspect extraction in Portuguese. / A análise do sentimento orientada a aspectos é o campo de estudo que extrai e interpreta o sentimento, geralmente classificado como positivo ou negativo, em direção a algum alvo ou aspecto em um texto de opinião. Esta tese de doutorado detalha um estudo empírico de técnicas e métodos para extração de aspectos em análises de sentimentos baseadas em aspectos com foco na língua Portuguesa. Foram exploradas três diferentes abordagens: métodos baseados na frequências, métodos baseados na relação e métodos de aprendizagem de máquina. Em cada abordagem, este trabalho mostra um estudo comparativo entre um córpus para o Português e outro para o Inglês e as diferenças encontradas na aplicação destas abordagens. Além disso, o conhecimento linguístico mais rico também é explorado pelo uso de dependências sintáticas e papéis semânticos, levando a melhores resultados. Este trabalho resultou no estabelecimento de novos padrões de avaliação para a extração de aspectos em Português.

Aspect-based sentiment analysis is the field of study which extracts and interpret the sentiment, usually classified as positive or negative, towards some target or aspect in an opinionated text. This doctoral dissertation details an empirical study of techniques and methods for aspect extraction in aspect-based sentiment analysis with the focus on Portuguese. Three different approaches were explored: frequency-based, relation-based and machine learning. In each one, this work shows a comparative study between a Portuguese and an English corpora and the differences found in applying the approaches. In addition, richer linguistic knowledge is also explored by using syntatic dependencies and semantic roles, leading to better results. This work lead to the establishment of new benchmarks for the aspect extraction in Portuguese. / A análise do sentimento orientada a aspectos é o campo de estudo que extrai e interpreta o sentimento, geralmente classificado como positivo ou negativo, em direção a algum alvo ou aspecto em um texto de opinião. Esta tese de doutorado detalha um estudo empírico de técnicas e métodos para extração de aspectos em análises de sentimentos baseadas em aspectos com foco na língua Portuguesa. Foram exploradas três diferentes abordagens: métodos baseados na frequências, métodos baseados na relação e métodos de aprendizagem de máquina. Em cada abordagem, este trabalho mostra um estudo comparativo entre um córpus para o Português e outro para o Inglês e as diferenças encontradas na aplicação destas abordagens. Além disso, o conhecimento linguístico mais rico também é explorado pelo uso de dependências sintáticas e papéis semânticos, levando a melhores resultados. Este trabalho resultou no estabelecimento de novos padrões de avaliação para a extração de aspectos em Português.

<p>When people write a review about a business, they write and rate it based on their personal experience of the business. Sentiment analysis is a natural language processing technique that determines the sentiment of text, including reviews. However, unlike computers, the personal experience of humans emphasizes their preferences and observations that they deem important while ignoring other components that may not be as important to them personally. Traditional sentiment analysis does not consider such preferences. To utilize these human preferences in sentiment analysis, this paper explores various methods of weighting aspects in an attempt to improve sentiment analysis accuracy. Two types of methods are considered. The first method applies human preference by assigning weights to aspects in calculating overall sentiment analysis. The second method uses the results of the first method to improve the accuracy of traditional supervised sentiment analysis. The results show that the methods have high accuracy when people have strong opinions, but the weights of the aspects do not significantly improve the accuracy.</p>