Thesis (M.M. (Public Policy))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Graduate School of Public and Development Management, 2013. / The Auditor General identified some gaps in the quality of performance information that was reported by the Gauteng Department of Health and Social Development (GDHSD) to the public. The information was inaccurate and unreliable (Gauteng Department of Health and Social Development, 2009; 2010; 2011). The National Government passed the Policy Framework on Government-Wide Monitoring and Evaluation System in 2007. Some of the objectives of which were to improve the quality of performance information and service delivery in government. This development required government departments to develop and implement strong and effective M&E systems. The GDHSD formally implemented its M&E system in 2007; one of the objectives of which was to generate good quality performance information. The GDHSD’s M&E system has failed to achieve this objective. The study investigated some aspects of the GDHSD’s M&E system with regard to its poor quality performance information. The study found that some of the problems in the GDHSD’s M&E system, which the study highlighted, were the lack of adequate and appropriate capacity and skills for monitoring and evaluation; the absence of proper structures, processes and systems for monitoring and evaluation; the absence of quality assurance mechanisms for performance data; the selective application of data management rules and regulations; and a low morale amongst some staff members of the GDHSD. One of the notable findings was that there is manipulation of some performance information for political reasons. The study made some recommendations on how to strengthen the GDHSD’s M&E system based on the identified gaps. Some recommendations are that the GDHSD needs to capacitate its M&E directorate; develop proper monitoring, evaluation, reporting and data management processes and systems; address the problem of manipulation of performance information for political reasons; and promote a culture of good work ethics within the staff members of the GDHSD. The implementation of these recommendations may assist to strengthen the GDHSD’s M&E system, thus also helping it to improve the quality of its performance information and service delivery.

Thesis (M.M. (Public and Development Management))--University of the Witwatersrand, Faculty of Commerce, Law and Management, School of Governance, 2014. / Since the advent of democracy in 1994, government programmes have improved the quality of lives and living standards of the poorest South Africans, the majority of whom were previously disadvantaged by apartheid segregation policies. On face value, racism and prejudice seem to have declined. Thus society seems to be slowly integrating as equals. However, the legacies of apartheid, combined with poor budgetary and financial management skills, a massive backlog in basic services and infrastructure, regional inequalities in the provision thereof, and sometimes tense social relationships, continue to limit opportunities for social and economic development. Additionally, despite progress made, many people remain vulnerable with poverty, unemployment, and health issues remaining a factor that continues to promote dependency on government The ability of government, municipalities in particular, to deliver such services and meet the expectations of the communities remains a contested notion. Capacity, a lack of suitable skills, bureaucracy and outsourcing of government functions to consultants has been widely blamed for what has been viewed as “shabby service delivery” by municipalities. These they believe are as a result of poor leadership skills, lack of vision and an inability to deliver while outsourcing its functions to unqualified, less experienced contractors who do not have the government’s development goals as their aim. The primary purpose of this research therefore is to determine the effects of internal bureaucracy on the provision of services within the City of Johannesburg. The research will further investigate how that impacts negatively on the City’s quest to provide quality services to its residence. These are leadership role, citizen engagement and governance. With reference to the ongoing public protests in various parts of the City, this ii research will in addition explore and attempt to understand how the City intends to address public violence linked to service delivery demands, and the impact that current internal institutional arrangements, leadership challenges and management systems have on realising the vision to achieve a world class African City that is well governed, resilient, sustainable and liveable for all. Recommendations informed by participant’s views and management theories will be also be made.

Thesis (M.Dev.) --University of Limpopo, 2016. / This study reports on water service delivery and it is a research that was undertaken in the Greater Giyani Municipality situated in Mopani District of Limpopo Province of the Republic of South Africa (RSA). The main aim of the study is to present the community’s perception on water service delivery challenges facing municipalities in the RSA and to make recommendations towards the development of both the community and the municipality. The motivation for this research was an upsurge in water delivery protests throughout South Africa and some of these protests have resulted in an unfortunate killing of citizens in the country during 2012, 2013 and 2014. In order to accomplish the aim of the study, several objectives were addressed. In the first part of the study, a literature review and identification of the context within which water is rendered in Greater Giyani Municipality is explained. The thesis then presents findings from the survey and an evaluation of the community perceptions of the quality of water service delivery. Following the survey report are the findings from the interviews held with municipal managers. From these combined findings recommendations are made towards water service delivery improvement. Both qualitative and quantitative research approaches were used in the study. A questionnaire collected data from eighty five (85) participants (households) of Kremetart Township. Following the community survey, interviews were held with eight (8) municipal officials within the Greater Giyani Municipality. Respondents from the community (households) were randomly sampled, while municipal officials were purposefully sampled to represent those responsible for water service delivery. The questionnaire distributed to community members comprised of both closed and open ended questions with completion duration of 30 minutes. Semi-Structured interviews were used to derive an in-depth understanding of the phenomenon from the municipal officials. Major findings arising from the community survey are that clean water, sanitation, aging pipelines, lack of infrastructure and free basic services were the main service delivery challenges. However, from the municipal officials, issues of maladministration appeared more prevalent. The issue of maladministration emanates from the confusion of duties and functions between councillors and the council officials. Also of concern from the officials are issues of community engagement. The last area of concern raised by both the community and the municipal officials is payment for services. Whilst the municipal issues are centred on old infrastructure, the communities’ issues weigh more on payment of inadequate and unreliable services. The study makes several recommendations to the municipality, which if addressed, may improve service delivery and lead to positive perceptions by the community and towards significant development of the town. In order to overcome the challenge of service delivery, municipalities may consider prioritising capacity building, ensure that staff are recruited and employed on the basis of merit and also ensure that public participation is not hindered, especially functionality of ward committee structures.

Thesis (MPA.) --University of Limpopo, 2016 / Refer to document

Thesis (MPA.) -- University of Limpopo -- 2016. / Refer to document

Thesis ( M.Dev.) -- University of Limpopo, 2018 / This study reflects on the effectiveness of municipal water service delivery in Hluvukani community in Bushbuckridge, Mpumalanga. Since the study wanted to have an in-depth understanding of the strategies/methods that the municipality use to deliver water services effectively in Hluvukani, both the qualitative and quantitative research approaches were used. It is within these methodologies that a case study was adopted to seek to deepen the strategies used by government and municipal officials to address the challenges of water experienced by villagers in Hluvukani. Three methods of data collection were used, namely: interviewing, non- participant observation and documents. Hluvukani village was selected as a site for the study by means of purposive sampling. The participants interviewed included the municipal manager, the municipal officials, Hluvukani villagers and officials from the Department of Water Affairs. The documents consulted included the municipal IDP and the 2015/2016 Municipal Budget. This study found that villagers have difficulties in accessing water at Hluvukani and the water service delivery was not effective even though the municipal manager claimed otherwise. This was manifested by the strategies that were used to delivery water such as using delivery trucks to supply water to Hluvukani villages every two weeks. This, the researcher found ineffective as people had to live without water delivery for a period up to four weeks.

Thesis (MPA.) --University of Limpopo, 2002 / Refer to the document

Thesis (MPA.) --University of Limpopo, 2014 / Refer to the document

Thesis (M.Dev.) --University of Limpopo, 2004 / Refer to document

Thesis (MPA.)--University of Limpopo, 2010 / Different studies have clearly defined conflict management but little is known as to whether inadequate conflict management skill is close relative of service delivery. This paper presents the aim and objectives of the study, summary of the methodology used, type of data collected, very brief description of the data analysis methods, summary of findings conclusion and recommendations. The aim of the study is to investigate problems affecting the implementation of conflict management strategies within the school situation as witnessed by the chaotic situation within the school. Hence the concern raised by the community on critical issues which motivate the school management team to improve their knowledge, skills and attitudes on managing conflict in the workplace. The type of data collected was both primary and secondary where people’s views were called upon to provide information on the phenomenon. The objectives of the study are to conduct research on the challenge of conflict management in Modipe High School, to examine the relationship between conflict management and service delivery, to assess the impact of conflict on service delivery and to contribute towards strategic solutions for more effective conflict management. Qualitative research methodology was applied using data collection techniques such as the interviews and questionnaires to draw information about the topic under investigation. Primary and secondary data was collected from interviews, questionnaires and literature review respectively. The data analysis methods that were employed include content and thematic analysis. This was followed by a brief summary. The study revealed that inadequate conflict management skills on service delivery can be caused by various actions, for example, unfair treatment of others, ignorance of work procedures, application of rules and regulations, and self-disciplined educators. To this end, it is recommended that if there is a difference of opinion, proper channel of communication should be followed through the union representatives and supervisors, until the complaints or needs reach the management unit for discussion and finalisation where possible, without disagreements.