Global ETD Search

31	Early post-second world war baby boomer's expectations on the quality of private property management service in Hong Kong Tsui, Lee-lee. January 2009 (has links) Thesis (M. Hous. Man.)--University of Hong Kong, 2009. / Includes bibliographical references.
32	A study to determine performance measures in high performance service organizations Benjamin, Tim. January 2004 (has links) (PDF) Thesis--PlanB (M.S.)--University of Wisconsin--Stout, 2004. / Field problem. Includes bibliographical references.
33	On the economic design of p-charts for service-oriented industries Duran, Joaquin Fernando 12 1900 (has links) No description available. Service industries Management Industrial management
34	An analysis of the career paths of hotel managers in the UK Ladkin, Adele January 1995 (has links) No description available. 658 Service industries; Hospitality industry
35	Organisational culture and service quality : an exploratory case study based investigation of Scottish universities' residential function Hammady, Sherief H. January 1999 (has links) Research on the relationship between organisational culture and service quality is still in its early stages. Mostly, the evidence in such research tends to be either prescriptive or anecdotal. Based on the literature survey conducted it is the purpose of this study to offer a framework by which both concepts could be integrated. Utilising an exploratory case study design, qualitative and quantitative data from two Scottish Universities' student residential service has been collected. Quantitative data was collected through student service quality questionnaires. Performance based measurement was deemed the most appropriate. Qualitative data was gathered through in-depth interviews with members of the service as well as the examination of organisational publications. Association between questionnaire variables as well as the coding of the qualitative data, formed the backbone of two case studies examining the interaction between organisational culture and service quality. It has been demonstrated from the data the utility of the framework, in terms of data fit as well as explanatory power. It has been found in the results that the existing organisational cultures put more of an emphasis on tangible aspects of the service package. However, this research aims to demonstrate that an equal emphasis on the intangible service aspects is needed. That is potentially, the intangibles may offer more in terms of the enhancement of the service experience. Consequently, organisational culture analysis is put forward as the means for enhancing the intangibles of the service.
36	Theorizing service user transitions through a relational practice perspective : insights from a study in the context of mental health services Aristidou, Angela January 2015 (has links) No description available.
37	The effects of information sources in the purchase of consumer services. Bresnick, Barry Mason 01 January 1973 (has links) (PDF) No description available. Consumers' preferences Marketing Service industries.
38	Nonroutine tasks in international trade Oldenski, Lindsay. January 2009 (has links) Thesis (Ph. D.)--University of California, San Diego, 2009. / Title from first page of PDF file (viewed July 9, 2009). Available via ProQuest Digital Dissertations. Vita. Includes bibliographical references.
39	Assessing Hong Kong's marketing of service exports Chang, Cissie., 張思思. January 1998 (has links) published_or_final_version / Business Administration / Master / Master of Business Administration
40	A marketing plan for the provision of public data services in Hong Kong Wong, Chi-chiu, Albert., 黃志超. January 1989 (has links) published_or_final_version / Business Administration / Master / Master of Business Administration

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