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The Global ETD Search service is a free service for researchers
to find electronic theses and dissertations. This service is
provided by the
Networked Digital Library of Theses and Dissertations.
Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
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Showing 1 to 10 of 12 (0.111 seconds)Spelling suggestions: "subject:"ervice industries - china - long long."" "subject:"ervice industries - china - long hong.""
| 1 |
Assessing Hong Kong's marketing of service exportsChang, Cissie., 張思思. January 1998 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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| 2 |
A marketing plan for the provision of public data services in Hong KongWong, Chi-chiu, Albert., 黃志超. January 1989 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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| 3 |
Current and future trends of quality management in Hong Kong's servicesectorCheung, Yu-wing, Alex., 張汝榮. January 1998 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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| 4 |
American entrepreneurs and their Hong Kong fit: a study of networks used by Americans starting businessesin Hong Kong's service industryLeventhal, Mary Wilson. January 1989 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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| 5 |
The impact of the GATT regulations on the service sector in Hong KongLaw, Chung-leung, Louis., 羅仲良. January 1991 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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| 6 |
External investments in Hong Kong's service sector: a comparison of four service industriesTam, Pui-shan, Kirstie., 譚佩珊. January 1999 (has links)
published_or_final_version / Business / Master / Master of Philosophy
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| 7 |
The marketing of pension fund in Hong Kong: services marketingChan, Ching-ting, Janny., 陳靜婷. January 1992 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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| 8 |
A retrospective study of strategy implementation: a computer service bureauFung, Chor-hang, Calvin., 馮礎鏗. January 1998 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
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| 9 |
Impact of service sector on office space construction and use: the case of Hong KongWadu, Mesthrige Jayanthe. January 2002 (has links)
published_or_final_version / Architecture / Doctoral / Doctor of Philosophy
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| 10 |
Total quality management: old, new or what, and implications for the Hong Kong service sector.January 1994 (has links)
by Li Sau-fan, Elsie. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 74-76). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.vii / ACKNOWLEDGEMENTS --- p.viii / Chapter / Chapter I. --- BACKGROUND AND STATEMENT OF THE PROBLEM --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.7 / Definition of Quality --- p.7 / "Selected Approaches to ""Quality""" --- p.8 / W. Edwards Deming --- p.8 / Philip B. Crosby --- p.12 / Deming vs. Crosby: Conflict or Synthesis --- p.15 / Chapter III. --- MODERN APPLICATION OF THE DELIVERY OF QUALITY MANAGEMENT IN SERVICE --- p.17 / Applying Statistical Control Philosophies to Service Quality Assessment --- p.18 / Background --- p.18 / A Gap Orientation to Service Quality --- p.23 / An Example --- p.26 / Managerial Implications and Recommendations --- p.29 / Selecting an Appropriate Approach to TQM Implementation --- p.30 / The Organization Alignment Model --- p.32 / Implementation --- p.41 / Chapter IV. --- CASE STUDY --- p.43 / One : Rank Xerox Hong Kong --- p.43 / The Quality Planning Process --- p.44 / Leadership Through Quality Programme --- p.44 / Management Commitment --- p.45 / A Strategic Focus on Internal and External Customers --- p.45 / Problems Encountered and Remedies --- p.46 / Conclusion --- p.47 / Two : American Express --- p.48 / The Magnitude of Quality Service in Amex --- p.48 / Late 1970's: Quality Assurance Programme --- p.49 / Current Approach: Teamwork Approach to American Express Quality Leadership (AEQL) --- p.50 / Chapter V. --- IMPLICATIONS FOR FUTURE IMPLEMENTATION OF TQM --- p.54 / Five Tenets of TQM --- p.54 / A Strategic Approach to Quality --- p.56 / Conclusion --- p.58 / APPENDIX --- p.59 / BIBLIOGRAPHY --- p.74
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