Shopping centers is vital in our daily life. In this paper, the importance of provision of entertainments will be analyzed in details and this would be useful for owners or management companies of shopping malls if they are planning for renovations or implementing new shopping malls. Six research questions are analyzed in this paper through conducting surveys through questionnaires, and they will be categorized into two categories, which is to determine the impact of entertainments to the success of the shopping malls and to determine the impact of the various means of entertainments to the success of the shopping malls. Convenience sampling is adopted for the data collection of questionnaires and two sets of questionnaires will be distributed only to people who lives or works in Tsuen Wan and have ever visited all of the shopping malls used for case study, that is CityWalk, Tsuen Wan Plaza and Emperor Plaza. After performing the detailed data analysis, it is found out that most people think that provision of entertainments is an important factor that affects people’s decision to visit and shop in the shopping centers, but this factor is not as crucial as factors like location, variety of shops and provision of open spaces. Also, this factor is important to both the newly-built shopping centers and renovated old shopping centers. Also, it is found out that differences in age groups and genders may have variations in determining the importance of provision of entertainments in general for the individual’s shopping preference. Young people relatively regarded provision of entertainments as more important factor that affect people’s decision, when compared to older people. Male also regard provision of entertainments as more important than female. Differences in age groups and genders may also show different priorities for the importance of each means of entertainments in shopping centers. Hence, we have to know the target group of the customers and to invest suitable means of entertainments or otherwise, the shopping centers cannot sustain with a high profit. For example, since there are more old people than the young people in Tsuen Wan, it is not practicable to invest a large sum of money on provision of means of entertainments which cater for the young and male more, such as the video game counters. However, it is always recommended to include the means of entertainments like the cinemas, fitness and spa centers and toy shops as investments from the owners or the management companies of the shopping centers towards these means of entertainments is relatively small, when comparing to other means of entertainments. / published_or_final_version / Housing Management / Master / Master of Housing Management

La pandemia está cambiando los hábitos y las actitudes de compra de los consumidores al rededor de todo el mundo. El negocio de malls en Arequipa en gran parte de la cuarentena no ha tenido ventas en local físico y enfrentan nuevos desafíos, por otro lado, las personas están repensando la compra dirigiéndola a sus necesidades básicas, a la compra en lugares cercanos a sus domicilios, hacia productos específicos y toman una actitud frente a la compra influenciadas diferentes variables. El objeto de esta tesis es validar un modelo a través de ecuaciones estructurales usando los criterios de lealtad, capital de marca, valor percibido y satisfacción hacia la actitud de compra en los estudiantes universitarios de Arequipa en tiempos de la covid-19 y post-covid 19. El modelo propuesto se aplicó a 389 estudiantes en el mes de diciembre del 2020; a partir de los datos obtenidos se ha determinado la validez y confiabilidad de cada uno de los elementos del modelo y posteriormente se ha reestructurado hacia el modelo final que se presenta en el trabajo. / Pandemic is changing consumers purchase habits and attitudes around the world. In quarantine shopping malls in Arequipa have not had sales in physical shop and they face new challenges. On the other hand, people are rethinking the purchase directing it to their basic needs, to purchase in places close to their homes, to acquire specific products and they take an attitude towards the purchase influenced by different variables. The purpose of this thesis is to validate a model through structural equations using the criteria of loyalty, brand equity, perceived value, and satisfaction towards the purchasing attitude of university students in Arequipa in times of covid-19 and post-covid 19. The proposed model was applied to 389 students in December 2020. From the data obtained, the validity and reliability of each element of the model has been determined and later it has been restructured towards the final model that is presented in this study. / Tesis