Made available in DSpace on 2014-12-17T14:52:38Z (GMT). No. of bitstreams: 1 DiegoPOG.pdf: 700822 bytes, checksum: 9a9942846adde5c062248d7913197f4e (MD5) Previous issue date: 2008-07-21 / In recent debates about the issues of quality, the theme organizational culture and Six Sigma has appeared ever more frequently. In this context several authors suggest that the adoption of Six Sigma practices is influenced by culture. This work focuses on the relationship of organizational culture and quality to the practices of Six Sigma quality. Thus a descriptive-exploratory and correlational study of forty pharmacies of manipulation from Rio Grande do Norte was undertaken. Data collection identified features of companies and the level of use of the practices of Six Sigma quality that have been identified in the literature. For the Organizational Culture evaluation was used the Competitive Value Model (Cameron & Quinn, 1996), tested on north-American organizations and considered a high value academic and professional instrument. This model has been involved with the taximetrics created by Cameron who classifies quality culture in four levels. The results suggest that the Group and Developmental cultures are associated with higher levels of use of the practices of Six Sigma quality than the Rational and Hierarchical Cultures. Regarding the levels of the culture s quality, the highest levels were most frequently cited in Errors Prevention and Perpetual Improvement and Creativity, being the last one more positively related to the Six Sigma indicators / Nos debates recentes a respeito das quest?es da qualidade, o tema cultura organizacional e Seis Sigma t?m aparecido cada vez com maior freq??ncia. Nesse contexto, diversos autores sugerem que a ado??o de pr?ticas do Seis Sigma ? influenciada pela cultura. Sendo assim, este trabalho enfoca a rela??o da cultura organizacional e da qualidade com as pr?ticas de qualidade Seis Sigma. Para tanto, realizou-se um estudo explorat?rio-descritivo e correlacional em uma amostra composta por quarenta farm?cias de manipula??o do estado do Rio Grande do Norte. A coleta dos dados identificou caracter?sticas das empresas e o n?vel de utiliza??o das pr?ticas de qualidade Seis Sigma que foram, por sua vez, identificadas na literatura. Para avalia??o da cultura organizacional utilizou-se o Modelo dos Valores Competitivos (Cameron & Quinn, 1996), testado exaustivamente em organiza??es norte-americanas e considerado um instrumento de alto valor acad?mico e profissional. Esse modelo foi associado ? taxionomia criada por Cameron que classifica a cultura de qualidade em quatro n?veis. Os resultados sugerem que as Culturas Cl? e Inovadora s?o as que melhor representam o perfil cultural das farm?cias e tamb?m est?o mais associadas de forma positiva ?s pr?ticas de qualidade Seis Sigma que as Culturas Mercado e Hier?rquica. Em rela??o ao n?vel de qualidade, os maiores valores aparecem nos n?veis Preven??o de erros e Qualidade Criativa Perp?tua, estando este ?ltimo mais relacionado positivamente com os indicadores Seis Sigma