Emotional design addresses peoples needs and desires which is at the center of product or technology development. Currently, there is no established process of emotional design in the field of industrial design to address research and design issues. A five step emotional design process is proposed in this thesis. Research theories and methods on emotional design were reviewed. Existing pantry storage products were evaluated. User research was targeted on women between age 45 and 60. Research data were collected through interviews and surveys. Research findings were produced by analyzing the data using a proposed data analysis method called Product Emotion Baseline. Product function design, product interface design and user experience study on smart pantry were presented. All five steps of emotional design process were applied to smart pantry design to illustrate in detail how the proposed process works.