ICT4D champions are individuals who make a decisive contribution to an ICT4D initiative by actively and enthusiastically promoting its progress through critical stages in order to mobilise resources and/or active support and cooperation from all stakeholders. Mindful of the poor performance of development projects generally, and ICT4D projects in particular, the thesis argues that the seemingly important role of key individuals, such as champions, lacks research. Based on the repeated calls for research to better understand champion-type individuals and their roles in ICT4D initiatives, the thesis claims to have identified an original and significant knowledge gap towards which it contributes. Extant literature on champions of information systems innovations shows that champions can be conceptualised in terms of three core orientations: towards results, relationships and resources. This body of literature and conceptualisations has been used in the thesis as the starting point for exploring and describing the champion phenomenon in an as yet unexplored context - ICT4D initiatives. Critical realism is the assumed philosophical position for the research undertaken in the thesis. Theoretical constructs from the model of Transformational and Transactional Leadership and Social Capital Theory are combined in a conceptual framework to guide the empirical investigations and analysis. The research draws on three ICT4D champion cases in South Africa; case data was collected through the careful combination and sequencing of multiple mixed methods: in-depth interviews, a social network analysis (SNA) survey, and semi-structured interviews with the ICT4D champions and other key initiative stakeholders. A literal replication design was followed whereby the case studies explored and described the individual champion cases and subsequently synthesised findings across the three cases. The main contribution of the thesis is a knowledge contribution; the thesis contributes fifteen empirical findings to our conceptual understanding of ICT4D champions - their origins, competencies, characteristics and motivations, and their orientations towards results, relationships and resources. The analysis has shown how ICT4D champions are similar to champions of IS innovation in some ways, but has also revealed unique aspects, such as the importance they ascribe to addressing social concerns. This, in turn, led to a number of theoretical and practical contributions, as well as a methodological and a research contribution, all emanating from the three case studies. Firstly, two inductively generated theoretical contributions are offered: i) a conceptual framework for analysing and describing the origins of ICT4D champions; ii) a hybrid and contextual model of ICT4D champions that combines a complex set of factors (personal, organisational, and external) and the orientations of champions as a means to account for the complexity of these key individuals and their roles in ICT4D initiatives. The thesis contributes to ICT4D practice by suggesting ways to identify, develop, deploy and support champions; in so doing it offers actionable guidance on how to harness the potential positive contributions of these key individuals. Furthermore, a network-based approach - such as SNA used in the thesis - are rarely, if ever, followed in conducting champion research and this is offered as a methodological contribution. Finally, ICT4D champion research is in its infancy; the exploratory approach followed in the thesis draws on literature, the empirical findings and the theoretical contributions to offer an extensive agenda for future champion research in general, and ICT4D champion research in particular.

Improving the safety of medicines management when people leave hospital is an international priority. There is evidence that poor co-ordination of medicines between providers can cause preventable harm to patients, yet there is insufficient evidence of the structure and function of the medicines management system that patients experience. This research used a mixed-methods social network analysis to determine the structure, content and function of that system as experienced by patients. Patients’ networks comprised a range of loosely connected healthcare professionals in different organisations and informal, personal contacts. Networks performed multiple functions, including health condition management, and orienting patients concerning their medicines. Some patients experienced safety incidents as a function of their networks. Staff discharging patients from hospital were also observed. Contributory factors that were found to risk the safety of patients’ discharge with medicines included active failures, individual factors and local working conditions. System defences involving staff and patients were also observed. The study identified how patients often co-ordinated a system that lacked personalisation and there is a need to provide more consistent support for patients’ self-management of medicines after they leave hospital. This could be achieved through interventions that include patients’ informal contacts in supporting their medicines use, enhancing their resilience to preventable harm, and developing and testing the role of a ‘medicines key worker’ in safely managing the transfer of care. The role of GP practices in co-ordinating the involvement of multiple professionals in patient polypharmacy needs to be further explored.

Propomos o uso da análise de redes sociais para entender efeitos de agenda-setting. Para tanto, recuperamos a evolução dos estudos sobre a teoria da agenda-setting, desde as aplicações relacionadas à mídia tradicional até os estudos contemporâneos sobre mídias sociais. Em seguida, apresentamos o conceito de agenda-setting interpessoal e descrevemos métodos da análise de redes sociais para investigação desse conceito. A operacionalização empírica da proposta foi feita pela comparação de dois tipos de redes: 1) um grupo de indivíduos que publicou mensagens no Twitter sobre um tópico transmitido na TV nacional e 2) um grupo de indivíduos que publicou mensagens no Twitter sobre um tema que não fez parte da mídia broadcast. Nosso objetivo foi investigar as diferenças entre as redes de indivíduos que experimentaram efeitos de agenda-setting advindos da mídia de massa e indivíduos que experimentaram efeitos de agenda-setting interpessoal. Nossos resultados ainda são preliminares, mas indicam diferenças estruturais entre os grupos e evidências de que indivíduos mais centrais são impactados antecipadamente por mensagens transmitidas interpessoalmente. / We propose the use of social network analysis to understand agenda-setting effects. To achive that purpose, we recover the evolution of studies on agenda-setting theory, from applications related to traditional media to contemporary studies on social media. Next, we present the concept of interpersonal agenda-setting and describe methods of social network analysis to investigate this concept. The empirical operationalization of the proposal was made by comparing two types of networks: 1) a group of individuals that tweeted about a topic broadcasted on national TV and 2) a group of individuals that tweeted about a non-mainstream topic. We aim to investigate differences between networks of individuals that experienced mass media agenda-setting effects and individuals that experienced interpersonal agenda-setting effects. Our results are still preliminary but indicate structural differences between the groups and also indicate evidence that more central individuals are impacted in advance by interpersonally transmitted messages.

Sociality is widespread across the animal kingdom and explanations for its incidence and persistence are numerous. Whilst various drivers of sociality have been identified and tested, controversies remain and we are still far from a complete understanding of the mechanisms underlying social structure. Here I use a combination of field observations on a free-living population of feral horses Equus caballus and laboratory behavioural experiments on the Pacific beetle roach Diploptera punctata to investigate the drivers of sociality in these species. I explore four key aspects of sociality: the influences of kinship on sociality and social development, the strength and persistence of social bonds, the relationship between inbreeding avoidance and dispersal and the potential influence of individuals on social structure. Whilst kinship is a major driver of social structure in most mammalian species, I present evidence in Chapter Three that horse society is not structured by levels of kinship; however, in Chapter Five, I show that kinship levels to potential mates are significant in female dispersal choices in this species. In Chapter Eight, I provide evidence for significant effects of kinship to companions upon social and physical development in D. punctata, indicating a clear potential benefit of kin-based associations. The stability of social bonds can have substantial effects upon social structure. In Chapter Three, I show that the bonds between female horses show significant stability and are formed independently to kinship levels, a rare result in a non-primate species. I also provide evidence consistent with the hypothesis that these bonds are driven by male harassment. Similarly, in D. punctata, I find in Chapter Eight that female clustering occurs within resting aggregations and that the most likely explanation is the avoidance of male harassment. I therefore propose that this driver of female sociality may be a highly prevalent force structuring animal societies. Inbreeding depression has been demonstrated in a variety of species and contexts. Here I show in Chapter Five that in horses, female dispersal is likely to be influenced by kinship levels with potential mates. In Chapter Four, I then show that more heterozygous males have a higher reproductive success, most likely due to their ability to utilise a larger home range. Finally, local population structure can be highly influenced by individual association choices and behaviour. In Chapter Two, I show that in horses, mothers may allow their sons to postpone dispersal by the maintenance of stronger mother-son bonds, permitting an extended period of social learning. In Chapter Seven, I demonstrate that consistent inter-individual variation in personality traits exists in D. punctata which is stable across life stages, despite age effects on the strength of boldness. This is a source of variation which may be extremely important for decision-making social groups. My main conclusion from this work is that male harassment is often a key driver of sociality which may frequently be overlooked. I also demonstrate that the effects of kinship are far-ranging but not omnipresent. This thesis therefore makes a major contribution to our understanding of the mechanisms underlying animal sociality and presents clear potential avenues for future research.

Os contextos em que as organizações operam e agem mudaram drasticamente nos últimos anos. Neste sentido, o espaço físico e a organização encontram-se conectados. As famosas palavras de Winston Churchill em 19431: “Nós moldamos nossos prédios e nossas construções nos moldam”, indiretamente já se referia à importância do espaço físico em relação a interação entre indivíduos. O design dos espaços de trabalho é normalmente guiado por topologias (formas de configurar layouts: aberto, fechado, celular) que descrevem e determinam a qualidade das interações. Mas a questão do layout do espaço como fator de influência da troca de conhecimentos entre colaboradores é uma dimensão pouco considerada os pesquisadores da gestão organizacional, ficando restrito a arquitetos e designers a preocupação com a elaboração e configuração de um layout físico favorável. Considerando este contexto, o presente trabalho propõe, como objetivo geral, desenvolver uma sistemática que permita analisar a disposição do ambiente de trabalho com base na análise de redes sociais (SNA) com o intuito de promover a interação social e a transferência de conhecimentos entre os membros de uma equipe. A proposta desta dissertação é baseada em uma abordagem combinada de métodos quantitativos e estudo de caso. Nesses termos, os dados desta pesquisa buscam analisar a interação do layout físico com a transferência do conhecimento no ambiente de uma equipe médica. Essa interação foi analisada através da teoria das redes sociais. Como principais resultados obtiveram-se: (i) a sistematização da literatura sobre o tema da transferência do conhecimento e análise de redes sociais; (ii) análise e aplicação da prática das análises das redes sociais e estudo do layout e (iii) proposta de uma versão inicial de um artefato para auxiliar profissionais da gestão organizacional que se interessem em analisar a rede social de um ambiente antes de alterar ou elaborar um novo layout para que os colaboradores possam ter mais interação e com isso melhorar a transferência do conhecimento e, consequentemente, a inovação organizacional. / The contexts in which organizations operate and act have changed dramatically in recent years. In this sense, the physical space and the organization are connected. The famous words said by Winson Churchill in 1943: “We shape our buildings and afterwards our building shape us”, indirectly already noted the importance of the physical space and interaction between individuals. The design of office spaces is often guided by general typologies (cellular, open and closed office) to describe and determine the quality of interactions in office structures. However, the layout of spaces, as an influence factor for knowledge sharing between people, is a dimension little considered by researchers from the organizational management field. Architects and designers are the only concerned about the design and configuration of a physical layout to strengthen such interaction. Based in this context, this work proposes, as main objective, to develop a systematic that allows analyzing the work environment disposition based on both a network analysis and on a knowledge transfer perspective. This proposal is based on a combined quantitative and a case study approach. In these terms, the collected data was used to analyze the interaction of a medical team when considered the physical layout of their work environment. The interaction was analyzed through the theory of social networks. As main results, we highlight the following: (i) the systematization of the literature on the subject of knowledge transfer and social network analysis; (ii) a practical application of social networks in the studies of office layouts; and, (iii) the proposal of an artifact to help management professionals to analyze the social network of an environment before changing or developing a new layout focused on the improvement of people interaction and, consequently, improving the organizational innovation.

The following dissertation comprises three studies that aim to better understand organizational identity in the field of U.S. higher education. Research in this area has focused largely on attributes that emphasize college and university distinctiveness, though a good deal of studies in higher education have found that many postsecondary institutions are very alike in their structure and behavior. On the other hand, qualitative research demonstrates that organizational identity helps to explain differences between colleges and universities. The studies herein conceptualize organizational identity as a series of claims about self that balance both sameness and distinctiveness. These studies analyze how organizational identity establishes an institution’s group membership, while distinguishing the institution from colleges and universities in other groups. Manuscripts analyze how organizational identity is associated with action using institutions’ self-selected comparison groups. The first study examines how institutions’ identity claims and aspirational identity claims, measured through their comparison groups, are associated with future action. The second study applies social network analysis techniques to identity communities of colleges and universities that are routinely nominated together. With specific focus on public comprehensive institutions (CIs), this analysis finds salient institutional groups that draw on a common set of organizing principles. CIs, for example, tend to enroll diverse student bodies and maintain low tuition prices when compared with other types of postsecondary institutions. The final study investigates how these common organizing principles influence organizational action in response to their environments. Findings suggest that under the same conditions, CIs enroll more students from low-income backgrounds as a share of their undergraduate bodies when compared with public research universities.

The goal of this study was to understand how a secondary principal uses a distributed perspective of leadership to support informal teacher leaders (ITLs) to improve classroom technology integration. Using a phenomenological lens, I employed a multi-site case study to inform the research goals. A conceptual framework based on Bandura’s (1977) social learning theory and Wenger’s (1998) communities of practice theory was used to guide the study’s methods and data collection. Data were collected in three phases. At each site, the first phase consisted of a digital survey with only closed-ended questions that was administered to all classroom teachers. The survey was analyzed using social network analysis to identify the ITLs at each school. During the second phase, individual interviews with the ITLs and the principal as well as a follow-up focus group interview with ITLs at each school were conducted. During the final phase of data collection, I observed the ITLs at work to understand how they embodied informal teacher leadership. Analyses of diverse data revealed how a principal influences the nature of informal teacher leadership in a school. Findings revealed that principals establish cultural expectations using teacher voice in leadership decisions, modeling the effective use of education technology, providing in-school and out-of-school leadership opportunities for ITLs, and establishing expectations for all teachers to assume roles of instructional leadership. It was clear in this study that although principals are not directly connected to the informal leading and learning network that occurs in a school, they indirectly influence the informal network by establishing school-wide cultural expectations for informal teacher leadership and by personally interacting with the ITLs.

Not only has gang membership been expanding, but the formation of cooperative ties with Mexican drug trafficking organizations (MDTOs) has been increasing as well. Collaborative relationships with MDTOs appear to be the driving force behind the continuing gang expansion and its subsequent effects. Using social network analysis, this study examines the linkage between MDTOs and American-based gang activity and the potential influence that MDTOs may have in U.S. drug market through their associations with American street gangs. Findings show the MDTOs to be extensively linked to each other by their affiliations with U.S. gangs, and a high level of connectivity exists between U.S. gangs and MDTOs. In addition, various centrality measures indicate the Sinaloa Cartel to have the broadest reach into the illicit drug market, as this cartel is affiliated with the highest number of gangs. The current study provides support for the continuance of multijurisdictional collaboration, and reaffirms the need for law enforcement to continue to explore the non-traditional approaches to crime and intelligence analysis.

O principal objetivo desta dissertação foi analisar a conformação e as características de arranjos intersetoriais, desde a formulação até a implementação dos projetos, considerando o papel dos atores estatais e da sociedade civil e suas relações como dimensões integrantes do estudo. A fim de superar as abordagens normativas em torno da intersetorialidade, analisamos empiricamente dois casos: o projeto Oficina Boracea, cuja análise foi dividida em momento inicial de implementação (T0 2002/2004) e momento atual (T1 2007/2016); e o Programa De Braços Abertos (DBA), desde sua formulação, em 2013, até 2016. Inscritos em contextos e tempos diferentes, ambos foram desenvolvidos pela Prefeitura de São Paulo enquanto experiências inaugurais de acolhida e atenção à população em situação de rua, embora atendam públicos em situações de vulnerabilidade social com nuances distintas. Por meio da metodologia de análise de redes sociais, o trabalho aqui realizado investigou a dinâmica relacional entre os atores e como essas relações estabelecidas ajudaram a definir padrões de intersetorialidade distintos. Em linhas gerais, observamos os fatores que influenciaram a consolidação de três arranjos de intersetorialidade. No caso do Boracea T0, os arranjos intersetorial e de governança apresentaram um claro destaque da pasta de assistência social e de organizações da sociedade civil (OSCs) conveniadas, bem como uma articulação efetiva com a saúde e relações pontuais com outros setores. No Boracea T1 observamos uma intensa articulação entre agentes implementadores das OSCs da assistência social e da saúde, porém com dificuldades para chegar ao alto escalão e influenciar em decisões mais estruturantes. Já no DBA, o arranjo observado envolveu a efetiva articulação de cinco setores de governo e OSCs, com fluxos bem definidos entre os três escalões burocráticos envolvidos. Desse modo, verificamos empiricamente que a intersetorialidade, mais do que um modelo de gestão bem formulado, é produto de interações cotidianas, sendo permeada por combinações distintas de fatores que definem a efetivação de arranjos diversos / The main goal of this dissertation was to analyze both form and characteristics of intersectoral arrangements, from the formulation to implementation instances of the projects, considering the role of state actors and civil society and their relations as inherently dimensions of the analysis. In order to overcome the normative approaches around intersectoriality, we empirically analyzed two cases: the Oficina Boracea project, whose analysis was divided into initial moment of implementation (T0 - 2002/2004) and current moment (T1 - 2007/2016); and the De Braços Abertos (DBA), from its formulation in 2013 to 2016. Registered in different contexts and times, both were developed by São Paulo City Hall as breaking through experiences of homeless welcoming and caring, although attending to public in situations of social vulnerability with different nuances. Through the methodology of social network analysis, this dissertation investigated the relational dynamics among the actors and how these established relationships helped to define different patterns of intersectoriality. In general terms, we observed the factors that influenced the consolidation of three intersectoral arrangements. In the case of Boracea T0, the intersectoral and governance arrangements presented a clear focus on the Social Assistance Department and on the civil society organizations (CSOs), as well as an effective articulation with Health Department and some punctual relations with other sectors. In Boracea T1, we observed an intense articulation between implementing agents from CSOs and from Social Assistance and Health Departments, but with difficulties in reaching the top command in order to influence more structuring decisions. In DBA, the observed arrangement presents an effective articulation of five sectors of government and the CSOs, with flows well defined among the three bureaucratic levels involved. In this way, we empirically verify that intersectorality, rather than a well-formulated management model, is the product of everyday interactions, imbued by distinct combinations of factors that define the effectiveness of diverse arrangements

This dissertation studies bad behavior at large-scale using data traces from online video games. Video games provide a natural laboratory for exploring bad behavior due to their popularity, explicitly defined (programmed) rules, and a competitive nature that provides motivation for bad behavior. More specifically, we look at two forms of bad behavior: cheating and toxic behavior. Cheating is most simply defined as breaking the rules of the game to give one player an edge over another. In video games, cheating is most often accomplished using programs, or "hacks," that circumvent the rules implemented by game code. Cheating is a threat to the gaming industry in that it diminishes the enjoyment of fair players, siphons off money that is paid to cheat creators, and requires investment in anti-cheat technologies. Toxic behavior is a more nebulously defined term, but can be thought of as actions that violate social norms, especially those that harm other members of the society. Toxic behavior ranges from insults or harassment of players (which has clear parallels to the real world) to domain specific instances such as repeatedly "suiciding"" to help an enemy team. While toxic behavior has clear parallels to bad behavior in other online domains, e.g., cyberbullying, if gone unchecked it has the potential to "kill" a game by driving away its players. We first present a distributed architecture and reference implementation for the collection and analysis of large-scale social data. Using this implementation we then study the social structure of over 10 million gamers collected from a planetary scale Online Social Network, about 720 thousand of whom have been labeled cheaters, finding a significant correlation between social structure and the probability of partaking in cheating behavior. We additionally collect over half a billion daily observations of the cheating status of these gamers. Using about 10 months of detailed server logs from a community owned and operated game server we next analyze how relationships in the aforementioned online social network are backed by in-game interactions. Next, we use the insights gained and find evidence for a contagion process underlying the spread of cheating behavior and perform a data driven simulation using mathematical models for contagion. Finally, we build a model using millions of crowdsourced decisions for predicting toxic behavior in online games. To the best of our knowledge, this dissertation presents the largest study of bad behavior to date. Our findings confirm theories about cheating and unethical behavior that have previously remained untested outside of controlled laboratory experiments or only with small, survey based studies. We find that the intensity of interactions between players is a predictor of a future relationship forming. We provide statistically significant evidence for cheating as a contagion. Finally, we extract insights from our model for detecting toxic behavior on how human reviewers perceive the presence and severity of bad behavior.