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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

The role of stigma in writing charitable appeals

Hansen, Ruth K. 26 April 2018 (has links)
Indiana University-Purdue University Indianapolis (IUPUI) / This study investigated choices made by fundraisers when crafting appeals to unknown potential donors. Specifically, it asked if and how fundraisers’ choices vary depending on whether they were raising money for a population that faced societal stigma. Research on fundraising often focuses on donor behavior, without considering the type of the beneficiary and the discretionary decisions made by fundraisers. This study drew on literature about stigma and literature about fundraising communication. It employed mixed methodologies to explore this research question. The first part of the study used an online experimental survey, in which 76 practicing fundraisers wrote an acquisition appeal letter for a nonprofit after random assignment to benefit either clients with mental illness (stigmatized population) or older adults (non-stigmatized population), then answered attitudinal questions about the beneficiary population. Participants believed individuals with mental illness were more stigmatized than older adults. Analysis of the letters using linguistic software showed that fundraisers used more humanizing language when writing about the non-stigmatized population, compared to the stigmatized population. Several aspects of the appeal letters, identified through existing theory, were examined but did not vary at statistically significant levels between the groups. Exploratory factor analysis showed several patterns of elements recurring within the letters. One of these patterns, addressing social expectations, varied significantly by client group. In the second part of the study, semi-structured interviews with fifteen participants showed that writing for the stigmatized client population raised special concerns in communicating with potential donors: many interviewees described identifying client stories and evidence to justify helping stigmatized clients in a way that wasn’t thought as necessary for non-stigmatized clients. They also attempted to mitigate threatening stereotypes to maintain readers’ comfort levels. Fundraisers regularly evaluated how readers were likely to think of different kinds of clients. Fundraisers’ own implicit assumptions also came into play.

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