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Social workers' experiences of occupational stress : a study in the Department of Social Development, Ehlanzeni District, Mpumalanga ProvinceMoyane, Ntombenhle Brenda January 2016 (has links)
A research report submitted to the Department of Social Work,
School of Human and Community Development, Faculty of Humanities, University of the Witwatersrand, in partial fulfilment of the requirements for the degree of Master of Arts in Occupational Social Work, 2016 / The primary purpose of this study was to explore the experiences of occupational stress among social workers employed by the Department of Social Development in Mpumalanga Province, Ehlanzeni District. Mpumalanga Province is predominantly rural and the assumption is that work-related challenges for social workers in rural areas are different from urban areas. There are theoretical basis suggesting that people view and respond to stress differently thus their coping strategies even in identical situations are different. The study has therefore focused on the experiences of occupational stress among social workers, the contributory factors that led to occupational stress, the impact of occupational stress, the social workers’ coping strategies with occupational stress; and the availability and effectiveness of organisational support offered to employees experiencing occupational stress as perceived by social workers. The research used both qualitative and quantitative methods. The researcher utilised a questionnaire consisting of open-ended questions, together with the Work-Related Quality of Life scale consisting of closed questions that measured work stress, administered to 40 social workers employed at Ehlanzeni District offices. One year’s working experience as a social worker in the Department of Social Development was a qualifying criterion in the study. Thematic content analysis and descriptive statistical analysis were used to analyse data. The findings of the study suggested that unsatisfactory salaries, working conditions, high workload, lack of recognition and a lack of support were the main stressors for social workers in this study. The research concluded with recommendations that will hopefully assist in improving the quality of work-life of the sound workers and facilitate a balanced understanding between the employees and the employer. / GR2017
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An exploration study on the relationship between styles of coping, andphysical and mental well-being of social workers in medical socialservice units under the Social Welfare DepartmentLeung, Lok-lam, Lorraine., 梁洛林. January 2006 (has links)
published_or_final_version / Social Service Management / Master / Master of Social Sciences
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An exploration study on job stress and job satisfaction among social workers in family services centres in Hong KongCheung, Kwok-mo, Vincent., 張國武. January 2003 (has links)
published_or_final_version / Social Service Management / Master / Master of Social Sciences
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The factors predisposing social workers to burnout in the social services organizations of the Eastern CapeRamphele, Thamaga Zacharia January 2005 (has links)
This work was based on an investigation of the subject of burnout, as observed by the researcher among social workers that worked for various social services organizations - both Government Departments and Non-Governmental Organizations - based in the Eastern Cape Province. The study of burnout was conducted with the aim to obtain information from the respondents about their conditions at work, and how those conditions contributed, as alleged, to burnout experienced by them. A qualitative research method was used as an approach that the researcher found best in that it allowed for an in-depth probe into the circumstances of the respondents (including the attitudes and emotions of the respondents), to give a broad picture of the situation as experienced by the respondents at work. A qualitative method was handled through the exploratory research principle of sampling and gathering of data, as the researcher felt it a sufficiently appropriate route to help yield the required outcomes of the study. The researcher's motivation to pursue the research was prompted by several indicators which included an article in the Daily Dispatch of 26 August 2003 that wrote 'Social workers quit in droves' and some personal contact with graduated students of social work, recently employed as social workers in various settings. Interesting dynamics about social work practice and its frustrations surfaced, and out of that premise, the researcher felt that it was an opportune moment to carry out an investigation to discover the facts about burnout as experienced by social workers. The findings on the research would be published, and the researcher intended to inform the social work community about the outcomes of research, hoping that the information would become useful to them in curtailing or preventing future encounters of burnout as experienced by them at the work place. In other words, recommendations for solutions would be provided based on the findings as an outcome of that investigation. To allow for the success of the research process, the researcher planned to draw from several resource centers and other researchers' data, any valuable piece of information, record, or existing data that could assist in evaluating information that became available during data collection. Such information was seen as very important since it helped in making the data analysis process easier and more than enough information could thus be obtained. Finally the researcher had found the study quite fascinating in that it addressed human concerns in the form of social work issues at work, which the researcher personally considered important and shared as one of the issues affecting social work professionals.
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A study of job satisfaction and burnout among social worker working with juvenile delinquentsWong, Lai-ping, 黃麗萍 January 1999 (has links)
published_or_final_version / Social Work / Master / Master of Social Work
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Preventing burnout among cliniciansMiller, Mandy Renee 01 January 2007 (has links)
The purpose of this study is to identify factors that protect social workers and other clinicians from experiencing burnout. Many things contribute to job burnout among clinicians. Some examples of contributing factors include a shortage of government funding, heavy caseloads, and a lack of autonomy. However, this study will look at workplace factors that are more amendable to change in the agency's environment.
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The experience of three female mental health clinicians coping with work related stress in treating traumatized childrenPegel, Rochelle 08 November 2002 (has links)
This study was inspired by the desire to understand the experience of mental
health clinicians coping with work related stress in treating traumatized children. In
studying this experience, heuristic design and methodology was followed. The findings
of this study are based on interviews of 3 Caucasian, female clinicians, a 49-year-old art
therapist with eight years experience, a 61-year-old licensed clinical social worker with
34 years of postgraduate experience, and a 44-year-old licensed clinical social worker
with 21 years of experience. Mental health practitioners, clinical supervisors and
consultants as well as professionals in counselor education benefit from the findings of
this study that extends knowledge of effective coping with work related stress in treating
traumatized children. Participants in this study coped by using the following core
characteristics the most often: seeking emotional and instrumental support from others,
maintaining balance in work and private life, staying spiritually oriented, participating in
leisure activities, focusing on health and using cognitive restructuring techniques. The
least mentioned was the use of humor. Four themes permeated the experience of these
clinicians: (1) Maintaining Balance: Coping included maintaining a balance in work and
private life; (2) Healthy Personal Identity: Coping successfully meant keeping the
career as work and not a definition of the self; (3) Clear Role Definition: Coping to
continue the work included increased focus on professional and personal boundaries and
the role of the clinician; (4) Realistic Control: Successful coping included differentiating
between what can and can't be controlled. This study also found that part of coping with
work-related stress meant moving from the public sector into private enterprise. In
private practice, participants found that coping with stress improved with the decrease of
high client caseload requirements and the ability to screen potential clientele for the
purpose of creating a balance in treatment issues. Overall, this study found that the
experience of coping successfully with work-related stress had a great deal to do with
increased professional autonomy. / Graduation date: 2003
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Bestuur van gesondheidskwessies by `n welsynsorganisasie met spesifieke verwysing na die hantering van stres / The management of health issues at a welfare organisation with specific reference to dealing with stressGouws, Yolanda 30 November 2006 (has links)
Text in Afrikaans / The purpose of the research was to determine the extent to which health issues, and particularly work stress, are managed at a welfare organization. The group investigated consisted of 49 registered social workers employed at nine welfare organizations in the Nelson Mandela Metropole. The research process was directed by quantitative research, the research information being obtained through a literature study and structured questionnaire.
A number of health issues were identified in the workplace. Based on the empirical investigation it was concluded that health management does not enjoy a high priority at welfare organisations. The health issues that have the most impact on the respondents' work ability are work stress and burnout. It is recommended that organisations compile a holistic policy for health management. There is a need for implementation of employee assistance and wellness programmes for health management. Such programmes promote the productivity and general wellbeing of social workers. / Die doel van die navorsingstudie was om te bepaal tot watter mate
gesondheidskwessies, in die besonder werkstres, by 'n welsynsorganisasie
bestuur word. Die ondersoekgroep het bestaan uit 49 geregistreerde
maatskaplike werkers werksaam by nege welsynsorganisasies in die Nelson
Mandela Metropool. Die navorsingsproses is deur kwantitatiewe navorsing gerig
en die navorsingsinligting is met behulp van 'n literatuurstudie en
gestruktureerde vraelys bekom.
Daar word tans 'n aantal gesondheidskwessies in die werkplek geidentifiseer. Na
aanleiding van die empiriese ondersoek is daar tot die gevolgtrekking gekom dat
gesondheidbestuur nie 'n hoe prioriteit geniet by welsynsorgnisasies nie. Die
gesondheidskwessies wat die mees beduidende impak op die respondente se
werkvermoe het, is werkstres en uitbranding. Daar word aanbeveel dat
organisasies 'n holistiese beleid ten opsigte van gesondheidsbestuur opstel.
Daar is 'n behoefie aan die implementering van werknemerhulp- en
werknemerwelstandprogramme vir gesondheidsbestuur omdat sulke programme
die produktiwiteit en algemene welstand van maatskaplike werkers kan bevorder. / Social Work / M.Diac. (Social Work)
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Bestuur van organisatoriese stressors en stres by welsynsorganisasiesHanekom, Harriet January 2011 (has links)
Afrikaans text / Die doel van die navorsingstudie was om die voorkoms en hantering van stressors
en stres by welsynsorganisasies in die Boland streek te ondersoek ten einde
aanbevelings aan die Bestuur van welsynsorganisasies te maak met die oog op
voorkoming en vermindering van stres in die werksplek. Vyftien (15)
welsynsorganisasies en agtien (18) maatskaplikewerkbestuurders in die Boland
streek is by die ondersoek betrek. Slegs veertien (14) maatskaplikewerkbestuurders
het aan die ondersoek deelgeneem. Die navorsingsproses is deur kwantitatiewe
navorsing gerig en die navorsinginligting is met behulp van literatuurstudie en ‘n
gestruktureerde vraelys bekom.
Na aanleiding van die empiriese ondersoek is die gevolgtrekking gemaak dat
Maatskaplikewerkbestuurders in die Boland streek werkstres ervaar en dat die
meeste privaat-; en staatswelsynsorganisasies nie oor programme vir die
voorkoming van stres beskik nie. Daar word aanbeveel dat die Bestuur van
welsynsorganisasies die verantwoordelikheid moet neem om stres in die werksplek
te bestuur deur die daarstelling van stres voorkomingstrategieë. / The purpose of this research study was to investigate the occurrence of stressors
and stress in the private-; as well as government welfare organisation in the Boland
region and to make recommendations to the Management of welfare organisations
regarding the prevention and decrease of stress in the workplace. Fifteen (15)
welfare organisations with eighteen (18) social work managers were approached, but
only fourteen (14) participated in the investigation. The research process was
directed by quantitative research and research information being obtained through
literature study and a structured questionnaire.
With reference to the empirical study, it was established that social workers in the
Boland region experience stress in the workplace and most of the welfare
organisations do not have stress prevention programmes available for social work
personnel. It is recommended that the Management of welfare organisations
institute stress management programmes with the focus on management of stress
through stress prevention strategies. / Social Work / M.A. (SS)
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An investigation of burnout amongst medical social workers working in children's wardsLukelelo, Nomvuyo 04 1900 (has links)
On t.p.: Master of Arts in Social Work (Welfare Programme management) / Thesis (MA(MW))--Stellenbosch University, 2004. / ENGLISH ABSTRACT: Medical social workers working in children's wards are more prone to
burnout because of the stressful nature of their work. Because social
work requires emotional involvement, it is not uncommon for workers
to be emotionally drained and frustrated, which might lead to
burnout. Stress amongst social workers is an important issue, as a
stressed workforce can negatively affect the quality of service. This
study was undertaken with the aim of providing guidelines for
handling stress amongst medical social workers working in children's
wards, in order to promote job satisfaction and enhance work
performance.
Chronically ill children who are hospitalised, often suffer from
behavioural and emotional problems that require social work
intervention, which in turn puts pressure on the social worker.
Concurrent stressors on the children and their families may exhaust
their normal coping capacity and further complicate the child's
adaptation to hospitalisation. The role of the medical social worker is
to provide social support to the child and the family in order to
promote positive coping in the child during and after hospital
treatment. The demands put on the social worker by hospitalised
children can cause stress, which could adversely affect their work
performance and job satisfaction.
Social workers therefore, have to carefully select an appropriate
practice framework when dealing with hospitalised children. This
entails the selection of appropriate perspectives, theories and models
to ensure effective intervention. These frameworks provide structure
and directive to social work intervention, and combined with
supervision, can promote job satisfaction amongst medical social
workers. The study was undertaken amongst medical social workers working in
paediatric wards within hospitals in the Cape Metropolitan area. The
empirical study focused on an investigation of factors, which might
contribute to the experience of burnout amongst the social workers.
Work-related stressors playa major role in increasing the likelihood of
burnout amongst social workers. If these stressors are not properly
dealt with they might lead to burnout amongst medical social workers,
which will have a direct bearing on the child's benefit from medical
services. A combination of both organisationally based and
individually based strategies should be implemented in order to
overcome job-related stress and to prevent burnout. / AFRIKAANSE OPSOMMING: Mediese maatskaplike werkers wat in kindersale werk, is meer geneig
tot uitbranding as gevolg van die stresvolle aard van hulle werk.
Maatskaplike werk vereis emosionele betrokkenheid. Dit is dus nie
ongewoon vir maatskaplike werkers om emosioneel gedreineerd en
gefrustreerd te voel nie. Laasgenoemde is kenmerke van uitbranding.
Oormatige stres by maatskaplike werkers kan 'n negatiewe uitwerking
op die kwaliteit van hul dienslewering hê. Hierdie navorsingstudie was
onderneem met die oog op die daarstelling van riglyne vir die
hantering van stres by mediese maatskaplike werkers, wat in
kindersale werk om sodoende werkstevredenheid en -verrigting te
bevorder.
Kroniese siek kinders wat gehospitaliseer word, presenteer dikwels
met gedrags- en emosionele probleme wat uiteraard tydens intervensie
addisionele druk op die maatskaplike werker plaas. Gepaardgaande
stressors kan daartoe lei dat pasiënte en hul gesinne afwyk van hul
normale funksionering wat weer die pasiënt se hanteringsvermoë en
aanpassing by die hospitaalopset belemmer. Die rol van die mediese
maatskaplike werker is om sosiale ondersteuning aan bogenoemde
partye te gee ten einde positiewe hanteringsvermoë tydens en na
mediese behandeling, by pasiënte te vestig. Die eise wat deur pasiënte
aan maatskaplike werkers gestel word kan stres veroorsaak wat hul
werksverrigtinge en tevredenheid negatief kan affekteer.
Maatskaplike werkers moet dus versigtig te werk gaan in die keuse
van 'n gepaste praktykraamwerk vir intervensie ten opsigte van
gehospitaliseerde kinders. 'n Verantwoordbare keuse van
perspektiewe, teorieë en modelle lê ten grondslag van effektiewe
maatskaplike werk intervensie. Hierdie raamwerke bied struktuur en
rigting aan maatskaplike werk intervensie. Laasgenoemde, tesame met
Stellenbosch University http://scholar.sun.ac.za
superviste kan werkstevredenheid onder mediese maatskaplike
werkers bevorder.
Stressors wat met werk verband hou, speel 'n groot rol in die toename
van uitbranding onder mediese maatskaplike werkers. Indien hierdie
stressors nie effektief hanteer word nie, kan dit tot uitbranding by
maatskaplike werkers ly wat dan weer die pasiënt se benutting van
mediese dienste negatief beïnvloed. Die ondersoekgroep het bestaan
uit tien mediese maatskaplike werkers wat werksaam was in
paediatriese sale in hospitale binne die Kaapse Metropool. Tydens 'n
empiriese ondersoek is gefokus op faktore wat moontlik aanleiding
kan gee tot die uitbranding van maatskaplike werkers.
Dit word dus aanbeveel dat 'n kombinasie van strategieë van beide die
orgarusaste en die persoon geïmplementeer moet word om
werksverwante stres te oorkom en dus uitbranding by mediese
maatskaplike werkers te voorkom.
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