Thesis (MCur)--Stellenbosch University, 2015. / ENGLISH ABSTRACT: Controversy was observed regarding the opinions of nursing managers on the role of patient care workers (PCWs) in private hospitals. These opinions ranged from praise for their contribution towards patient care to serious concerns about the impact of their role on patient safety. The aim of this study was therefore to explore the role of PCWs in private hospitals in the Cape Metropole, South Africa. A qualitative approach with a descriptive design was applied to explore the role of PCWs as perceived by unit managers, nurses and patient care workers. Purposive sampling was used to select participants from medical and surgical wards from three different private hospitals, one each from the three major private hospital groups in South Africa (n=15). Permission to conduct the study was obtained from the Health Research Ethics Committee of the Stellenbosch University, as well as from the private hospital organisations. Fifteen semi-structured interviews were conducted, transcribed and analysed. Six themes emerged from the data. These included PCW activities, care organisation, position in the patient care team, training, reasons for employment and concerns about the PCW role. The findings indicated strong similarities with the health care asistant role as described in the literature study. The activities of PCWs are focused on direct patient care and they spend much time with patients. They are close observers of the patient’s condition and report to nurses. PCWs seem to be well integrated into the patient care team and are mostly seen as nurses. Yet, there are concerns about their evolving role despite their limited training programmes and the lack of direct supervision. The researcher recommends that the work of PCWs should be regulated, but that the nursing profession should critically evaluate the need for another nursing category in addition to that of the enrolled nurse auxiliary. / AFRIKAANSE OPSOMMING: Teenstrydigheid is waargeneem met betrekking tot die opinies van verpleegbestuurders oor die rol van pasiёntsorgwerkers (PSWs) in privaat hospitale. Hierdie opinies het variëer van waardering vir hul bydrae tot pasiёntsorg tot ernstige besorgdheid oor die impak van hulle rol op pasiënt veiligheid. Die doel van hierdie studie was dus om die rol van PSWs in privaat hospitale in die Kaapse Metropool in Suid Afrika te ondersoek. ‘n Kwalitatiewe benadering met ‘n beskrywende ontwerp is gevolg om die rol van PSWs, soos waargeneem deur eenheidsbestuurders, verpleegsters en PSWs self, te ondersoek. Doelgerigte steekproeftrekking is gebruik om deelnemers van mediese en chirurgiese sale uit drie verskillende privaat hospitale, een uit elk van die drie grootste privaat hospitaal organisasies in Suid Afrika, te kies (n=15). Toestemming om die studie te doen is verkry van die Etiek Komitee vir Gesondheidsorgnavorsing van die Universiteit van Stellenbosch sowel as van die privaat hospitaal organisasies. Vyftien semi-gestruktureerde onderhoude is gevoer, woordeliks getik en ge-analiseer. Ses temas het uit die data na vore gekom. Dit sluit die aktiwiteite van PSWs, die organisering van sorg, plek in die pasiёntsorg span, opleiding, redes vir indiensneming en besorgdheid oor die rol van PSWs. Die bevindinge toon ‘n sterk ooreenkoms met die rol van die gesondheidsorg assistent soos beskryf in die literatuur. PSWs fokus op direkte pasiёntsorg en spandeer baie tyd met pasiёnte. Weens hulle nabyheid aan die pasiёnt, kan hulle die pasiёnt se toestand waarneem en bevindings rapporteer aan verpleegsters. PSWs is oёnskynlik goed geїntegreer in die pasiёntsorgspan en word meesal as verpleegsters beskou. Tog is daar besorgdheid oor die uitbreiding van hulle rol ten spyte van beperkte opleidingsprogramme en ‘n gebrek aan toesighouding. Die navorser stel voor dat die werk van PSWs gereguleer behoort te word, maar ook dat die verpleegprofessie die nodigheid van ‘n addisionele kategorie tot die assistent verpleegster, krities moet evalueer.

The study is premised on the assumptions that learners with special educational needs are not fully included in regular schools and that perceptions of teachers influence their behaviour toward and acceptance of learners with special educational needs in regular classes. In light of this, the aim of the current study was to examine the nature and extent to which learners with special educational needs are included in regular schools with the ultimate aim of assisting learners with special educational needs to be fully catered for by schools and teachers. The researcher opted for the mixed method approach which is embedded in the post positivist research paradigm. The mixed method approach makes use of quantitative and qualitative methods of data collection, presentation and analysis. Data were generated from a sample of 60 teachers and 4 principals from 4 regular primary schools mainly through questionnaires. Data were also generated from interviews, observation and documents. These data from interviews, observation and documents were used to buttress results from the questionnaires. The findings of this present study showed that many schools are now moving towards inclusivity. There is a relative prevalence of learners with disability in schools. The study also established that the inclusion of learners with special educational needs in regular schools was faced with a number of problems. There were inadequate professionally-trained teachers in schools. Shortage of classrooms, large class sizes, equipment and materials affected the quality of access to education for learners with special educational needs. Although there was significant support at school level, it emerged that there was inadequate quality in-service training programmes for teachers conducted by district officials. Overall, the findings of the study have confirmed the assumptions of the study. For learners with special educational needs to be fully included in regular schools, the study would recommend that the government improve the quality of teachers through in-service training programmes. Moreover, schools must be adequately resourced and government should commit itself to the alleviation of large class sizes. The study further revealed that, gaps still exist in the inclusion of learners with special educational needs between the intended and the actual practice. The study, therefore, recommends that research be conducted with the possibility of establishing strategies for the inclusion of learners with special educational needs in regular schools. This might improve the actual practice of including learners with iii special educational needs in regular schools. In turn, learners with special educational needs can be said to have equal access to education.

Thesis (MTech (Tourism and Hospitality Management))--Cape Peninsula University of Technology, 2012. / The reason for conducting this research was to evaluate the impact of information technology in the tourism industry, focusing mainly on tourism intermediaries, which include selected travel agencies and tour operators in Cape Town, and their awareness levels of the negative and positive impacts, as well as disintermediation that occurs owing to information technology developments. The research methodology for this thesis comprised a literature search and an empirical survey, which evaluated the impacts of information technology on tourism intermediaries in Cape Town. This research sought to establish whether disintermediation has occurred amongst travel agents and tour operators, whilst recognising strategies, which these tourism intermediaries can use to ensure survival in the competitive tourism industry. Relevant sources were referred to in the literature search. A number of appropriate normative measures were taken from the literature, followed by an empirical survey where randomly selected tourism intermediaries in Cape Town, namely small, medium to large companies were chosen to participate in the research questionnaire. The questionnaire responses were captured by the registered CPUT statistician in the form of frequency distribution analyses, and these were statistically analysed by the researcher and the registered statistician. The interpretations and findings of the statistical analyses were presented in tables and charts and were explained individually according to the statements' similarities, differences and verifications, as per the research questionnaire. A number of recommendations emanated from the literature sources and empirical survey, followed by concluding remarks in the form of conclusions.

This study uses the re-blocking policy adopted by the City of Cape Town to explore an alternative approach to the housing backlog crisis in South Africa. The two re-blocking projects examined in Mshini Wam and Kuku Town illustrate the benefits of re-blocking and the challenges that were overcome in both of these informal settlements. This study is descriptive in nature and explores the challenges that informal settlements present not only for their inhabitants, but also the impact these challenges have on the city itself. The re-blocking policy is explored as a potential approach to addressing these issues and how the in situ upgrading approach to informal settlements is an improved and sustainable approach for South Africa. Key findings suggest that the Re-blocking Policy can potentially address the challenges that informal settlements present and it could serve as a sustainable housing model for improving service delivery to informal settlements.

South Africa is a signatory to several agreements dealing with sustainable development. South Africa has also committed to meeting several Millennium Development Goals (MDGs). One of the biggest challenges facing South Africa, like many other countries, is to maintain a balance between the quest for economic growth and sustainable development. In pursuing economic success, it is often the case that insufficient time and effort are dedicated to determining whether the planned developments support sustainability principles. In some instances, developments may meet one or two sustainability principles whilst violating a number of others, potentially leading to undesirable social, economic or environmental consequences. Countries ought to ensure that projects they approve for development at local, provincial or national level are subjected to thorough scrutiny to ascertain that there is minimal violation of sustainable development principles. The development of the MyCiTi bus transport system in the City of Cape Town was assessed for its consideration of sustainable development principles during the implementation of the project. Several users and non-users of MyCiTi were interviewed regarding their experience and observation of MyCiTi’s development and roll-out relative to sustainable development principles. The results obtained are discussed in this study and the appropriate recommendations given.

Performance management systems help align individual goals and objectives with those of the organisation. The system engages employees and thereby directs them toward achieving the strategic goals of the organisation. The purpose of this research study was to conduct an investigation at a manufacturing jeweller in the Western Cape to establish whether a performance management system would facilitate the achievement of the organisation’s strategic goals and objectives. Preliminary investigations showed that the organisation was using a performance appraisal process which was not effective in facilitating the organisation’s strategic objectives. Based on the initial investigation, this study was undertaken. To achieve the goals of this study, 33 employees of the organisation were presented with a questionnaire based on important key elements of performance management. Responses were received from 31 employees, of which one was from senior management, two from management, three from supervisory staff, and 25 from general staff members. Their responses to the questionnaire were analysed and evaluated and, based on the findings, recommendations were made. The results of the study showed that problems exist in the organisation which impede achievement of its strategic goals. A performance management system would assist the organisation in many of these areas to overcome the identified problems. The results of the study will enable the management of the organisation to design and implement a performance management system to facilitate the achievement of the organisation’s strategic goals.

A descriptive research with quantitative approach examined human capital in Non-profit organisations with three objectives: to ascertain the qualifications and skills essential in the non-profit sector; to determine if Non-profit organisations provide training and education support for its workforce and to describe formal education level of NPO workforce in South Africa. The study population were employees of Non-Profit organisation (NPO’s) operating in Cape Town. In order to evaluate human capital, workforce level of education of the non-profit organisations in South Africa, significant to addressing most Non-profit organisations challenges in recent time, a survey has been conducted among the South Africa non-profits, identified on the basis of the simple random sampling. 300 questionnaires were sent out, and 147 valid responses received. Empirical results from the selected civil society organisation seem to suggest and concluded that Non-profit organisations workforce are educated up to Honours degree level on average. However, that education may not be priority for the workforce, rather passion for the job and that satisfactory human capital management reduces turnover, in order word attract and enable retention of productive workforce for non-profit organisation effectiveness.

The study will account for the local state conflicts between several political parties governing the city of Cape Town in South Africa’s Western Cape Province, and the resulting effect on service delivery. These conflicts take the form of shifting political alliances (e.g., political floor crossing) and differing agendas about governing the city. The research statement is that the emerging conflicts between these political parties, particularly the African National Congress (ANC), the Democratic Alliance (DA) and the Independent Democrats (ID) and the recent local regime changes in the city have impacted on service delivery. Using urban regime theory, it seeks to explain how the two communities of Parkwood Estate and Ottery are governed and how these governing arrangements have operated with respect to ANC and DA control over the areas. In South Africa, while the politics of opposition between political parties has received much attention, especially at the national level, the role of these parties in service delivery at the local level has not received such consideration. With this in mind, this study attempts to contribute to an understanding of the association between local state politics and service delivery in Cape Town.

Bibliography: leaves 273-276. / The thematic focus of this dissertation is the specificity of user requirements for domestic energy applications in informal urban settlements and how these are fashioned by the contextual pre-conditions of poverty and instability. The fieldwork focused on a group of people who can be defined by the facts that they are people who house themselves, possibly fall into the lowest or no income sector of the population, are peripheral to the mainstream economic activity in the country and are temporary or permanent or roving urbanites. The research approach is done from the viewpoint that user requirements should inform the design of systems for domestic energy applications and that these subjective requirements constitute the correct point of departure from which to evaluate the efficacy of energy support services. The bulk of this dissertation consists of recounts of research interviews, illustrating some aspects of user requirements. These are presented as 'primary data' with the purpose of rendering the research more transparent and of feeing an information resource with the option of re-interpretation by the reader. The dissertation concludes that appropriate energy services will have to be characterised by adaptability and diversity as well as by sensitive responses to the micro networks of urban subsistence household economies.

Bibliography: pages 85-89. / This thesis is submitted in partial fulfillment of a B.A (Hons.) degree in African Studies, for which my home department was Social Anthropology. The project arose out of my interest in the interdisciplinary work of Michel Foucault and its application to the history of Africa. This has been broadened into an interest in post-structuralist theory, and has been particularly focussed on the "institution". A prime example of Foucault's "complete" or "austere" institution is the prison. The Breakwater convict station, a colonial prison in Cape Town during the nineteenth century, suited both my theoretical and empirical interests. I chose this particular institution because it was the prison from which the linguist W.H.I. Bleek drew his San informants in the 1870s, and because the prison and its records were based in Cape Town. I wanted to incorporate ideas from secondary sources on Bleek and his work (e.g. Thornton 1983, Deacon 1988a). But the work took its own directions, and I have focussed here on the organization of the prison and on the prisoners in general rather than on the San.