Thesis (M.Tech: Tourism and Hospitality Management)--Tshwane University of Technology, 2012. / Looks at the nature of jazz festival tourists in South Africa, their motivations, behavioural intentions and how attendees can be effectively segmented in order to guarantee visitor satisfaction and loyalty.

This thesis attempted to examine the enabling conditions of existing South African water law and its implementation by the appropriate authorities. The Cape Town Municipality's management over water supply and services is included in this study. The research attempted to expose any shortcomings that might be prevalent in the new water law. The water allocation mechanism of the transformed water legislation and the water demands within various competing water user sectors of the community, such as those pertaining to agriculture and industry, was also explored.

<p>Rape Crisis Cape Town Trust is an organisation that trains and supervises a team of women counsellors who provide a counselling service to women rape survivors. The aim of this study was to explore the experiences of the counsellors and the counselling co-ordinator regarding their perceptions on whether the training provided by the personal growth and counselling skills course is adequate in dealing with rape and its complexities.</p>

Thesis (MCom)--Stellenbosch University, 2014. / ENGLISH ABSTRACT: The current study is an attempt to acknowledge the existing inequalities South Africa faces, while presenting a solution to reach the ideal of equal opportunities so many South Africans strive for each day. The catalyst for the current study is the observed shortage in skills, knowledge and general abilities among those South Africans who were previously denied developmental and equal educational opportunities. Through addressing the challenges faced by those most at risk of not achieving learning performance success, an attempt is launched to uncover the factors that should be considered when evaluating learning potential. The study is directly aimed at addressing the failures of previous affirmative development attempts. The core belief of the author remains in line with the current government‟s view, namely that successful affirmative development is the most effective way to correct the injustices of the South Africa‟s past. Through scientific assistance to the corporate sector, Industrial Psychologists can play a leading role by using the practice of selection as a vehicle to drive the process of affirmative development in a responsible manner through selective developmental opportunities. The author has attempted to identify cognitive and non-cognitive learning performance variables that are to be considered when considering learning performance success. The current study is an elaboration of previous research presented by De Goede (2007) that was based on the findings of Terry Taylor (1989, 1992, 1994, 1997). The current learning potential structural model is an elaboration of the De Goede (2007) learning potential structural model. The author has proposed additional non-cognitive variables as an attempt to gain a more thorough understand with respect to what constitutes success in learning performance. By adding more variables to the existing nomological network that constitute learning performance, the author attempted to uncover a more holistic insight into the construct of learning performance success. The research was conducted using a sample of 395 grade 9 school learners from previously disadvantaged communities in the Cape Town area, including Bonteheuwel, Mannenberg and Goodwood. All the learners in the sample group successfully completed term 1 and 2 passing English first language, Afrikaans second Language, Mathematics and Science. The proposed hypothesised expanded learning potential structural model was empirically evaluated. The fit of the measurement model achieved exact fit. The researcher extended the investigation by considering the full range of fit indices, standardised residuals, modification indices and parameter estimate. From the results obtained the researcher modified the structural model, by removing one of the interaction effects. The results of the final revised structural model achieved good fit. Only five of the paths in the final model were empirically corroborated. Support was found, indicating that a statistical significant positive relationship exist between Learning Motivation and Tenacity, Conscientiousness and Resilience, Parental Quality and Learning Motivation, Grit and Cognitive Engagement as well as Grit and Learning Motivation. In addition to these findings, the researcher also presented some limitation to the research methodology, practical implications as well as recommendations for future research. / AFRIKAANSE OPSOMMING: Die huidige studie verteenwoordig „n poging om erkenning te gee aan die heersende ongelykhede wat Suid-Afrika in die gesig staar, terwyl „n oplossing gesoek word om die ideaal van gelyke ontwikkeling, waarna soveel Suid-Afrikaners elke dag streef. Die katalisator vir die huidige studie is die waargenome ongelykhede in vaardighede, kennis en algemene vermoëns onder daardie Suid-Afrikaners van wie ontwikkeling- en gelyke opvoedingsgeleenthede weerhou is. Deur die huidige uitdagings aan te spreek, wat die individue in die gesig staar met die grootste risiko om nie leerprestasie-sukses te behaal nie, word „n poging geloods om die faktore te identifiseer wat oorweeg behoort te word wanneer leer potensiaal geëvalueer word. Hierdie studie is direk daarop gemik om die mislukkings van vorige regstellende aksie pogings aan te spreek. Die outeur se kernoortuiging is in lyn met die huidige regering se sienswyse, naamlik dat „n suksesvolle regstellende ontwikkelingspoging die mees effetiewe manier is om die ongeregtelikhede van Suid-Afrika se verlede te korrigeer. Deur wetenskaplike ondersteuning aan die korporatiewe sektor, kan Bedryfsielkundiges „n leidende rol vervul deur die gebruik van seleksiepraktyke wat daarop afgestem is om die proses van regstellende aksie aan te dryf op „n verantwoordelike manier, deur selektiewe ontwikkelingsgeleenthede. Die outeur het gepoog om kognitiewe en nie-kognitiewe leerprestasie-veranderlikes te identifiseer wat oorweeg moet word ten einde leerprestasie-sukses te bevorder. Die huidige studie is ‟n uitbreiding van vorige navorsing deur De Goede (2007) gebaseer op die bevindinge van Terry Taylor (1989, 1992, 1994, 1997). Die huidige leerpotensiaal strukturele model is „n uitbreiding van De Goede (2007) se leerpotensiaal strukturele model. Die outeur het addisionele nie-kognitiewe veranderlikes voorgestel in „n poging om dieper insig te verkry in dit wat leerprestasie-sukses konstitueer. Deur die toevoeging van meer veranderlikes tot die bestaande nomologiese netwerk wat leerprestasie konstitueer, poog die outeur om „n meer holistiese insig te openbaar in die konstruk van leerprestasie-sukses. Die navorsingstudie was toegepas om n groep van 395 graad 9 skooliere van voorheen benadeelde gemeenskappe in die Kaapstad omgewing, insluitend Bonteheuwel, Mannenberg en Goodwood. Al die leerlinge in die steekproef het kwartaal 1 en 2 suksesvol geslaag met die vakke Engels eerste taal, Afrikaans tweede taal, Wiskunde en Wetenskap. Die voorgestelde leerpotensiaal strukturele model was empiries ge-ëvalueer. Die passing van die metingsmodel het n presiese passing getoon. Die navorser se ondersoek is uitgebrei deur die volle spektrum pasgehaltemaatstawwe, gestandaardiseerde residue, modifikasie-indekse en parameter skattings te oorweeg. Die resultate het daartoe gelei dat die navorser besluit het om „n wysiging te maak deur een van die interaksie- effekte te verwyder. Die resultate van die finaal-gewysigde strukturele model het n goeie passing getoon. Slegs vyf van die bane in die finale model kon empiries bevestig word. Ondersteuning is gevind wat aantoon dat a statisties beduidende positiewe verhouding bestaan tussen Leer Motivering en Volharding, Pligsgetrouhied en Veerkragtigheid, Ouer Ingesteltheid en Leer Motivering, Volharding en Kognitiewe Inspanning, so wel as Volharding en Leer Motivering. Die navorser het addisioneel tot hierdie bevindinge, ook sekere beperkinge van die navorsings metodiek, praktiese implikasies van die studie, asook toekomstige navorsing bepreek.

Thesis (MPhil(Journalism))--University of Stellenbosch, 2008. / The 21st century is less than a decade old, but it is already evident that South Africans will need to improve their scientific literacy (that is, their knowledge about science, the environment and health) if they are to become active citizens in a world which is dominated more and more by complicated scientific and technological advances. It is a world in which average people are increasingly required to understand and make appropriate local decisions regarding numerous scientific debates, including alternative energy sources, climate change and new medical techniques. For most South Africans, the press is their main source of science news. Thus, a huge responsibility rests on the shoulders of newspaper journalists to empower their readers with scientific knowledge and to share the excitement that comes from discovering more about how the universe works. It is within this context that the question arises as to how Cape Town’s newspapers cover science news. Having determined from a review of the literature that a large knowledge gap existed in this field, it was decided to conduct research about science coverage in three daily newspapers (the Cape Argus, the Cape Times and Die Burger) and three weekend newspapers (the Saturday Argus, the Sunday Argus and the Saturday edition of Die Burger) in Cape Town. The quantitative research method of content analysis was employed in order to provide statistical evidence for the study’s problem statement, namely that science news is covered very differently in the six newspapers. This exploratory comparative analysis formed the bulk of the research. The qualitative research methods of surveys and in-depth interviews with the newspapers’ specialist science writers were then used to address the thesis of the study, namely that the science writers are “gatekeepers” (as predicted by the theoretical model of gatekeeping) and that their education, knowledge, interests, beliefs about science, attitudes towards their reporting, and interactions with editors within the newspaper structures determine the science coverage in their newspapers. Thus, this study asks (primarily) what science is covered, and (secondarily) why. The content analysis yielded a wealth of information which confirmed that the six newspapers cover science news very differently, while the surveys and interviews with the science writers validated the prediction that they are the dominant (but not the only) influence on the coverage of science in their newspapers. This study’s goal is to provide a comprehensive comparative overview of the coverage of science news in Cape Town’s newspapers, which will not only create a foundation for future research, but will also provide useful information for the six newspapers, their science writers and editors. Key words: Cape Argus, Cape Times, Cape Town, Die Burger, environment, gatekeeping, health, journalism, media, newspaper, reporter, Saturday Argus, science, South Africa, Sunday Argus, technology.

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2017. / The study identifies and examines evidence on how customer loyalty is influenced by hotel product innovation. This examination helps to understand differentiation and the competitive benefits of innovation in product and loyalty for such innovation. The innovation influence provides rationale to extend product innovation as a strategy to differentiate, compete, and gain loyalty in the hotel industry. With increased competition in the hospitality industry, the examination of hotel product innovation becomes imperative for both practical and theoretical relevance. This examination was done using a survey method to collect data from 242 travellers who visited Cape Town, stayed in a graded hotel, and visited Kirstenbosch Gardens during the period of the study. This quantitative survey was supported by data triangulation approach with respondents chosen using systematic random sampling. The semi-structured questionnaire comprised mainly closed-ended and a few open-ended questions. The study found that hotel product innovation has greater influence on customer loyalty and hotel choice. However, not all product innovations have the same level of influence, and not all influences are statistically significant. Therefore, the degree of influence was found to be a useful enabler of competitive and loyalty strategy in the hospitality industry.

Thesis (MTech (Cost and Management Accounting))--Cape Peninsula University of Technology, 2018. / Small and Medium Enterprises (SMEs) operating in the hotel industry in South Africa are perceived to be failing/underperforming partly due to their reluctance to use Non-Financial Performance Measures (NFPMs). The main purpose of this study was to determine the extent to which SMEs in the hotel industry use three categories of NFPMs, namely; customer oriented, internal business process as well as learning and innovation, for running their businesses. This objective requires quantitative data to determine the percentage of SMEs in the hotel sector that make use of NFPMS. Specifically, the study aimed to determine the types of NFPMs used by the SMEs, the purposes for which these measures are used, the perceived effectiveness of the NFPMs currently used, as well as the factors that inhibit SMEs from using NFPMs. To this end, a questionnaire survey was administered on owners/managers of 100 hotels operating in the Cape Metropole. Purposeful sampling method was employed. Test of reliability of questionnaire was done during the experimental stage to ensure the stability, consistence, repeatability, or reproduction of the same results if questionnaires were to be administered to the same population using the same methodology at different times. The results of the study revealed that customer oriented measures were the most frequently used NFPMs, while learning and innovation related measures were the least frequently used NFPMs by the sampled SMEs. Concerning the purpose for which SMEs use NFPMs, the results revealed that SMEs used the NFPMs mainly for: improving the profitability of their business, improving productivity and effectiveness, as well as for improving decision–making. As far as the perceived effectiveness of the NFPMs currently used by SMEs, the results revealed that customer oriented measures were perceived by the sampled respondents to be the most effective of the three NFPMs. With respect to the factors inhibiting SMEs’ use of NFPMs, the results revealed that the main factors were high cost of implementing these measures, incomparability of the measures to those of other SMEs due to their entity specific nature, difficulty in quantifying the NFPMs measures, as well as employee resistance. This study fills a gap in the literature by making a significant contribution on the usage of NFPMs by SMEs. The study provides useful information on the usage of NFPMs that the Department of Small Business Development and Small Enterprise Development agency(SEDA) can use to inform the development of interventions aimed at reducing SMEs’ failure. These findings may also help SMEs to improve their usage of NFPMs in order to capitalise on the benefits gained from using these measures. Furthermore, these findings may help SMEs to overcome the factors that inhibit them from using NFPMs.

Social enterprises are organisations which seek to meet social needs whilst generating their own financial returns. They are becoming increasingly important in South Africa as their approach is not dependent on philanthropy and is therefore largely self-sustainable. Meeting social needs can happen in many ways, but bottom up approaches, which are driven by the poor through providing access to satisifers for fundamental needs are becoming increasingly important. The impact which social enterprises have is not clearly understood and is seldom measured. There is a need to develop tools which are able to portray the social value of these impacts. This study seeks to explore the impact of three social enterprises in Cape Town. The study focuses on the social value of job creation, a pressing need across South Africa, and a social return common to all three enterprises. The study found that a primary concern for staff was job security and earning a decent wage, and without this as a starting point other social returns are minimised. Camaraderie and a sense pride are two important social returns which are also produced. The study also showed that producing social returns must be an intentional activity, and involves a process of negotiation and understanding the needs and values of different stakeholders.

South African Mobile network industry has seen many developments since its inception in 1994. When mobile technology was introduced in this country, the first two mobile network operators, namely Vodacom and MTN, enjoyed vast benefits of being early entrance in this business space and they grew at rate that was much faster than they themselves had expected. As expected, in the past five years this growth rate has slowly diminished due to various economic factors; these factors included increase in Government regulations, increase in number of players in the mobile network space and ever evolving technology. The mobile network operators saw interconnect fees, which amounted to fifteen per cent of total revenue for each of these operators, being reduced by more than half, with Government foreseeing total removal of these fees. At the same time, the number of competitors grew from one to three within a period of five years forcing all operators, especially Vodacom and its Vodashops, to search for winning strategies that could ensure retention of their customers thus their revenue. Therefore, the intention of this research is to investigate various strategies that are suitable and can be implemented for one of the Vodashops in Cape Town, namely Canal Walk Vodashop, to ensure that this store manages to retain and possibly grow its existing customers. The investigation led the researcher to find that, in a situation where the affected organisation is at the maturity level of the business, as it is the case with the selected store, the most effective strategy to retain and grow customers is the customer service strategy. This strategy includes various elements which are very important to its success; these elements include providing job specific skills to employees, designing and implementing suitable processes and creating best value for customers on products and services that the company offers. The research was achieved by following the approach below: • A literature study was done in order to determine the key elements of an effective customer service strategy; • A survey of literature focusing specifically on employee skills development, design and implementation of processes and creation of value for the offered products and service; • Insights of customers from the selected Vodashop were obtained via interviews to determine their perception on products and services offered; and • Lastly, interview results were analysed to determine the areas of improvement and also what customer service strategies are suitable for highlighted problems. Through this research, various customer service strategies that must be consistently and continuously executed in order to achieve this excellent customer service were recommended. The recommended strategies include training and development of employees, design and implementation of processes that are aligned to the selected Vodashop and also to the needs and expectations of customers.

Camping and caravanning is practiced by a segment of the population in South Africa. Various articles in the caravan and outdoor life magazine published in South Africa have indicated that municipal caravan parks are not providing the same facilities and service as was provided in the past .With this background the hypothesis was established as being, the facilities at municipal caravan parks such as Hendon Park are deteriorating due to lack of government commitment and funds. The objectives of this research was determined as being whether (1) it is economically viable for the municipality to continue to utilise the existing land as a caravan park or, (2) it is more beneficial to the taxpayer for the municipality to sell the prime land to a developer or, (3) it is in the best interest of the municipality and /or the community to sell the property to a private company for upgrading the facilities to meet campers requirements The scope of the investigation was determined and includes questionnaires to campers, as well as interview’s with various stakeholders. The researcher also considered various management strategies suggested by strategist David, Fry, Lambert and Stock and Massey that could be used by Hendon Park management to enhance the operation of the Caravan Park under their control and thus a suggested management strategy was compiled. A specific window period to gather the information was decided as being the Easter Holiday period as this was the period that all caravan parks in Cape Town are at full capacity and thus this was the best opportunity to gather the information as the target (campers) would be camping in great numbers. Finally the results was analysed and a conclusion was drawn. Specific recommendations were then proposed by the researcher to be implemented by the staff of Hendon caravan park.