Thesis (MCur)--Stellenbosch University, 2000. / ENGLISH ABSTRACT: The traditional management practice of the unit manager has changed dramatically in the past decade. She is responsible to supply nursing services in an environment which is characterized by smaller operational budgets, rapid developments and changes in every sphere. The researcher has identified deficiencies in the management process of the unit manager. This led to the evaluation of the management activities of the unit manager in a selected group of hospitals. A quantitative, non-experimental, descriptive approach was followed with a questionnaire survey as research design. Standards were set and the management activities were evaluated against these standards. The main findings were: • The unit manager was not 100% involved in her comprehensive management task • The unit manager did not have the necessary training to empower her to manage effectively. The researcher recommends that the unit manager should be empowered by inservice education programmes but should also follow the formal management programmes at a recognized tertiary education institution. Keywords: Unit management / Standard formulation / AFRIKAANSE OPSOMMING: Die tradisionele bestuurspraktyk van die eenheidsbestuurder het oor die afgelope dekade dramaties verander. Sy is verantwoordelik vir die verskaffing van verpleegdienste in 'n omgewing wat gekenmerk word deur kleiner operasionele begrotings, vinnige vooruitgang en veranderinge op alle gebiede, Die navorser het leemtes in die bestuursproses van die eenheidsbestuurder geïdentifiseer. Dit het gelei tot die evaluering van die bestuursaktiwiteite van die eenheidsbestuurder in 'n geselekteerde groep hospitale. 'n Kwantitatiewe, nie-eksperimentele beskrywende navorsingsbenadering is gebruik met 'n vraelysopname as navorsingsontwerp. Standaarde is gestel waarteen die bestuursaktiwiteite geëvalueer is. Die belangrikste bevindinge was dat: • Die eenheidsbestuurder nie 100% betrokke was by haar omvangryke bestuurstaak nie • Die eenheidsbestuurder nie oor die nodige opleiding beskik wat haar bemagtig om hierdie bestuurstaak effektief te verrig nie. Die navorser beveel aan dat die eenheidsbestuurder bemagtig moet word deur middel van indiensopleidingsprogramme maar ook deur formele bestuursopleiding aan 'n erkende tersiêre opvoedkundige intansie moet te volg. Sleutelwoorde: Eenheidsbestuur/standaard formulering

Thesis (MPA)--Stellenbosch University, 2000. / Full text to be digitised and attached to bibliographic record. / ENGLISH ABSTRACT: Managing human resources is crucial to the efficient and effective delivery of quality health care. However, turnover of nurses constitutes a major factor in the shortages of staff which are being experienced by the nursing profession in the Republic of South Africa. Shortages of trained nurses with experience, particularly in public sector hospitals, have adverse effects on the provision of efficient and effective quality health care to the consumers of this service. The aim of the study was to provide an understanding of and insight into those inherent problems in the health sector that propel nurses to leave public sector institutions. The overall objective was to investigate and identify some of the factors which exercised an influence on the turnover of registered nurses in public sector hospitals, so as to be able to provide suggestions to hospital managers on the more effective management of human resources, in order to retain nursing personnel. Theresearch was based on a model of nursing turnover which regarded voluntary withdrawal as a process in which feelings of satisfaction with pay, on the one hand, and the opportunity of obtaining alternative jobs in the labour market, on the other, were proposed as the primary causative factors of turnover behaviour. In addition the propositions, made in literature reviewed, that age, tenure, kinship responsibility, general training, education, professionalism, marital status, lintent to stay', job satisfaction, routinization, job autonomy and responsibility, instrumental communication, promotional opportunity, integration, supervisory relationships, distributive justice, work-load, and local kin acted as predictors of turnover, were also investigated. The research was conducted with a sample of 123 nurses in one hospital, Groote Schuur, situated in the Western Cape Province of the Republic of South Africa. The sample included registered nurses, senior professional (registered) nurses, and chief professional (registered) nurses. The data was gathered from respondents by means of a selfadministered questionnaire. In addition, data was gathered by means of semi-structured, open-ended discussions with nursing management. The hypothesised interactions between variables influencing nursing turnover were explored by means of basic statistics, which made it possible to assess the effects of both independent and dependent variables. The results of data analysis provided some support for the proposition contained in the hypothesis. The determinants whose increase produced a greater degree of turnover were firstly, the many jobs available outside the hospital and secondly, professionalism. The determinants whose increase resulted in reductions in turnover were "intent to stay" (which the researcher views as a dimension of commitment), the existence of local kin (kinship responsibilities), participation in making job-related decisions (job autonomy), the receipt of sufficient work-related information (instrumental communication and good supervisory relationships), and tenure. The determinants whose decreaseresulted in increased turnover werepromotional opportunities, distributive justice, pay satisfaction, job satisfaction, integration, opportunity for self-development,age and tenure. Turnover of nurses has serious ramifications for employers, patients, and the nursing profession itself. Effective management of employee turnover is of critical importance to health care providers, employees, and patients. Better control of turnover can improve the quality of patient care, reduce labour costs, and improve employee morale. / AFRIKAANSE OPSOMMING: Die bestuur van menslike hulpbronne is die deurslaggewende omstandigheid ten einde die lewering van effektiewe en doeltreffende gesondheidsorg van gehalte. Nietemin, dra die omset van verpleegkundiges grotendeels by tot die personeeltekort wat tans deur die verpleegprofessie in Suid-Afrika ondervind word. Die tekort aan ervare, opgeleide verpleegkundiges, veral in die openbare sektor staatshospitale, het 'n nadelige uitwerking op die voorsiening van effektiewe en doeltreffende gesondheidsorg van gehalte aan die verbruikers van hierdie diens. Die doelwit van die studie was om 'n begrip te ontwikkel vir, en 'n insig te probeer kry in, daardie inherente probleme binne die gesondheidsektor wat verpleegkundiges dryf om die staatsinstellings te verlaat. Die oorkoepelende doel was die ondersoek en identifikasie van sommige faktore wat die omset van geregistreerde verpleegkundiges in staatshospitale beïnvloed. Die doel hiervan was om voorstelle aan hospitaal bestuurders te kan voorsien ten opsigte van die meer doeltreffende bestuur van menslike hulpbronne, in die strewe na behoud van verpleegpersoneel. Die navorsing is gebaseer op 'n model van verpleegomset wat vrywillige onttrekking as 'n proses beskou het waar gevoelens van salaristevredenheid, aan die een kant, en geleentheid tot alternatiewe betrekkings in die arbeidsmark, aan die ander, as die primêre veroorsakende faktore van omset-gedrag voorgestel is. Daarbenewens is die stellings vanuit die literatuurstudie dat die volgende dien as voorspellers van omset ook ondersoek: ouderdom, ampstermyn of dienstyd, verantwoordelikheid teenoor familie, algemene opleiding, opvoeding, professionalisme, huwelikstatus, 'voorneme om te bly', werksbevrediging, roetine, selfbestuur en verantwoordelikheid in die werksomgewing, bevorderlike kommunikasie, bevorderingsgeleenthede, integrasie, toesighoudende verhoudings, toedelende gereg, werkslading en plaaslike naasbestaandes. Die navorsing is uitgevoer met gebruik van 'n monster van 123 verpleegkundiges van een hospital, die Groote Schuur Hospital, geleë in die Wes-KaapProvinsie van die Republiek van Suid Afrika. Die monster het geregistreerde verpleegkundiges, senior geregistreerde verpleegkundiges en hoof geregistreerde verpleegkundiges ingesluit. Die data is verkry van respondente deur middel van 'n self-toegediende vraelys. Daarbenewens is data versamel deur half-gestruktureerde, niegeslote besprekings met van die verpleegbestuur. Die interaksie tussen veranderlikes ten opsigte van verpleegomset wat veronderstel is, is ondersoek deur middel van basiese statistiek, dus kon die uitwerking van afhanklike en onafhanklike veranderlikes bepaal word. Die uitslae van data-ontleding het wel ondersteuning verleen aan die voorstelling soos uiteengesit in die hipotese. Die determinante wie se toename 'n toename in die omsetkoers tot gevolg gehad het was, eerstens, meer werksgeleenthede buite die hospitaal en, tweedens, professionalisme. Die determinante wie se toename tot 'n vermindering in omset bygedra het was 'voorneme om te bly' (wat die navorser as binne die omvang van toewyding beskou), deelname aan werksverwante besluitneming (werks outonomie), die ontvangs van genoegsame werksverwante inligting (bevorderlike kommunikasie en goeie toesighoudende verhoudings), en ampsduur (dienstyd). Die determinante wat tot 'n vermindering in omset lei is bevorderingsgeleenthede, toedelende gereg, salaris bevrediging, geleenthede tot self-ontwikkeling, ouderdom en ampsduur. Die omset van verpleegkundiges het verreikende gevolge vir werkgewers, pasiënte en die verpleegsberoep self. Doeltreffende bestuur van werknemer-omsetis van kritiese belang vir gesondheidsorg voorsieners, werknemers en pasiënte. Die meer effektiewe beheer van omset kan die kwaliteit van pasiëntesorg verbeter, arbeidsonkoste verminder en die moraal van werknemers verbeter.

On t.p.: Master in Social Work (Welfare Programme Management) / Thesis (MA)--Stellenbosch University, 2001. / ENGLISH ABSTRACT: This study attempts to gain insight into the nature of psychosocial stress experienced by correctional officials. In order to achieve this, a literature study was undertaken regarding the nature of psychosocial stress from an ecological perspective as well as strategies that the occupational social worker, management and central government can employ to address stress experienced by correctional officials. Secondly, an empirical study was undertaken and information on the research topic was obtained from correctional officials that worked on the sections inside prisons and who worked directly with inmates. The study indicated that low motivation amongst colleagues, insufficient salaries and bad collegial co-operation were factors that had a major influence on psychosocial stress experienced by correctional officials. Factors such as family responsibilities as opposed to work responsibilities; drug-or alcohol abuse as well as physical constraints have less of an impact on psychosocial stress. It was furthermore found that the need for confidentiality, guidance in stress management and emotional support enjoys a high priority with correctional officials regarding social worker intervention. Issues such as the need that the social worker should form part of a multi-disciplinary team or that he/she should mobilise their colleagues and supervisors for support enjoyed a lesser preference with correctional officials. With regard to the role of management it was found that correctional officials require that management should primarily provide more promotional opportunities and should develop a more satisfactory merit system. Dissatisfaction with the Department of Correctional Services' Employee Assistance Programme and the present shift system were less of a concern to correctional officials. It was concluded that that stressors experienced by correctional officials are varied and include feelings of anger, depression and a general dissatisfaction with managerial styles and certain departmental actions and procedures. It was also very evident that many correctional officials felt that they do not have an appropriate avenue to deal with their stress. If this situation prevails, it was concluded that it will exacerbate correctional officials' poor social functioning. With regard to social worker intervention it was concluded that the vast majority of correctional officials are in dire need of social work intervention to assist them in effectively dealing with stress. It was further concluded that the Department of Correctional Services does not have sufficient structures in place to support correctional officials during stressful periods. Management has a vital role to play in supporting correctional officials when coping with psychosocial stress. If the present situation remains unattended to by management it may impede correctional officials' ability to deal with stress. Recommendations by respondents also indicated a low level of involvement by management in the practical stressors which correctional officials may face. It was also concluded that present attempts by management to deal with psychosocial stress effectively through the induction of an Employee Assistance Programme and the longstanding grievance procedure, have severe practical limitations. Recommendations were made to the social worker, management and central government regarding effectively addressing psychosocial stress experienced by correctional officials working on sections and who are primarily responsible for the guarding of inmates. / AFRIKAANSE OPSOMMING: In hierdie studie is ondersoek ingestel na die aard van psigo-sosiale stres wat deur korrektiewe beamptes ervaar word. Ten einde hierin te slaag,is eerstens 'n literatuurstudie onderneem ten opsigte van die aard van psigo-sosiale stres vanuit 'n ekologiese perspektief. Daar is ook gekyk na strategieë wat die bedryfsmaatskaplike werker, bestuur sowel as die sentrale regering kan aanwend om psigo-sosiale stres wat deur korrektiewe beamptes ervaar word aan te spreek. Daarna is 'n empieriese studie onderneem deur vraelyste aan korrektiewe beamptes te stuur wat direk op seksies binne in gevangenis met gevangenes werksamig is. Die navorsing het aangedui dat lae motivering onder kollegas,onvoldoende salarisse en swak kollegiale samewerking die grootste bydraende faktor is tot psigososialestres wat deur korrektiewe beamptes ervaar word. Faktore soos alkohol- of dwelmmisbruik en liggaamlike gebreke oefen In mindere invloed uit op psigososiale stres wat deur korrektiewe beamptes ervaar word. Met betrekking tot die behoefte aan maatskaplike intervensie is daar bevind dat vertroullkheld, leiding in stres hantering en emosionele steun die hoogste prioriteit by korrektiewe beamptes geniet. Faktore soos die behoefte dat die maatskaplike werker deel moet vorm van 'n multi-dissiplinêre span of dat hy/sy die korrektiewe beampte se kollegas en supervisors moet mobiliseer vir ondersteuning, het 'n mindere prioriteit by korrektiewe beamptes geniet. Met betrekking tot die rol van bestuur, is daar gevind dat korrektiewe beamptes meer bevorderings geleenthede en 'n verbeterde meriete stelsel van bestuur verwag. Ontevredenheid met die Departement van Korrektiewe Dienste se werknemer bystandsprogram (WBP) en die huidige skofstelsel was 'n laer prioriteit vir korrektiewe beamptes. Die gevolgtrekking is gemaak dat stressors wat ervaar word deur korrektiewe beamptes uiteenlopend van aard is en dit sluit in gevoelens van depressie, woede sowel as 'n algemene ontevredenheid met bestuurstyle en sekere departementele aksies en prosedures. Dit was ook baie duidelik dat baie korrektiewe beamptes nie 'n geskikte hulpmiddel het om hulle in staat te stelom psigososiale stres effektief te hanteer nie. Indien die huidige situasie bly voortbestaan, kan korrektiewe beamptes se swak maatskaplike funksionering verder belemmer word. Met betrekking tot maatskaplike werk intervensie ,is gevind dat die oorgrote meerderheid van korrektiewe beamptes 'n noodsaaklike behoefte daartoe het dat die maatskaplike werker hulle moet ondersteun om psigososiale-stres effektief te hanteer. Voorts is die gevolgtrekking gemaak dat die Departement van Korrektiewe I Dienste nie oor toereikende strukture beskik om die korrektiewe beampte te ondersteun tydens stresvolle tydperke nie. Bestuur het 'n noodsaaklike rol in die ondersteuning van die korrektiewe beampte in sy/haar hantering van psigososiale stres. Indien die huidige situasie nie voldoende deur bestuur aangespreek word nie, kan dit die korrektiewe beampte se vermoë om psigososiale-stres te hanteer verder strem. Aanbevelings deur respondente het ook 'n lae vlak van betrokkenheid deur bestuur aangedui by die praktiese stressors wat korrektiewe beamptes mag ervaar. Die gevolgtrekking is ook gemaak dat huidige pogings deur bestuur om psigososiale stres aan te spreek deur middel van 'n werknemer bystandsprogram en die reeds gevestigde griewe prosedure, grootskaalse beperkings het. Aanbevelings is aan maatskaplike werkers,bestuur en die sentrale regering gemaak oor hoe om psigososiale stres wat deur korrektiewe beamptes werksaam op seksies binne in gevangenisse en wat primêr vir die bewaking van gevangenes verantwoordelik is, aan te spreek.

Thesis (MBA)--Stellenbosch University, 2001. / People and change management within an organisation deals with the philosophies, policies, procedures, practices and decisions that affect individuals and groups who are employed by an organisation. The overall purpose of people management is to create a synergistic environment for both the functional (or line groups) and the cross functional groups so that the operational and strategic objectives can be achieved. Globalisation and innovation, the new knowledge economy and re-engineering of corporations have presented new challenges to both management and leadership of organisations in South Africa. It is becoming increasingly evident that competitiveness is locked in peoples' knowledge and skills. The implication is that if South African businesses are to survive and grow, companies must include executive development as an essential part of their corporate strategy. However, these changes have left many managers around the world confused, anxious and disillusioned, with a decreased ability to understand the situations and their future significance, and therefore cannot plan for change. Resistance to change may result, which is detrimental to the organisation and its most important resource - human capital. Emotionally, they may feel that their careers' existence is threatened and that derailment is imminent. Summarising their feelings would indicate that there are issues - particularly important issues - that need to be identified, understood, and respected. Interventions to address these very hot ''burning issues" then need to be actioned and evaluated. The study investigated a homogenous population, represented by the Western Region Managers of Telkom SA, to identify current or impending burning issues, and recommend specific interventions for Telkom SA. The company is currently the sole provider of fixed line telephony in the country. The South African State owns 70% of Telkom SA and the company is currently preparing for a public listing on the Johannesburg Stock Exchange (JSE) in October 2001. Almost all of Telkom SA's business processes have been reviewed and changed where necessary, as efforts to improve service delivery are pursued. This study could thus assist the People Management policies and procedures within the Human Resource management division by proactively identifying and confirming the existence of certain burning issues which affect the Western Cape managers. The burning issues identified by the questionnaires distributed to the managers are: • The need for heightened levels of productivity • Developing processes that facilitate a culture of mutual respect and trust, co-operation, cohesion and the pursuit of common goals • The management of human capital • Managing the stress involved in organisational change • Developing customer-driven processes and structures • Reducing the impact of people related risks, e.g. highly intellectual, capital leaving the organisations, HIV/AIDS, brain drain in key positions. • Turning the negativity around in the workplace. It is hoped that by studying the changes and its effects occurring in Telkom SA, a model for large scale South African organisational restructuring can be created-especially for those state-owned enterprises which still have to undergo the process of privatisation.

<p>The South African social, political and economic landscape has been characterized by profound changes during the past several years. Many organizations and their management are faced with inter alia, downsizing decisions, affirmative action policies to be implemented and a overabundance of other factors which could sway motivation and morale, attitudes and views of employees. The general research aim was to measure work motivation amongst employees in a government department in the Provincial Government Western Cape. Research has shown that motivated and satisfied employees are more productive and there is an improvement in service delivery.</p>

Thesis (M.B.A.: Business Studies Unit)-Durban University of Technology, 2008. xi, 96 leaves / The amalgamation of municipalities came into effect as a legislative requirement brought about a number of challenges for the local government. One such major challenge relates to the impact that these amalgamations will have on human resource practices of the various municipalities. Literature study reveals that during any merger or amalgamation, less attention is paid to the human element of a merger until the merger is almost complete. This lack of attention impacts negatively on the merger results. Like other municipalities, Ethekwini Municipality is a product of this legislative requirement. It was formed as a result of the amalgamation of different municipal entities that had different human resource practices. The problem facing eThekwini Municipality is the misalignment of human resources policies and their effect on the working environment. This study looks at the impact of this amalgamation on the human resources practices of the eThekwini Municipality. The sub-objectives of the study are: to ascertain employees’ perceptions of amalgamation; to determine whether employees believe that the human resources’ matters are handled in a manner that will bring about stability and equity in the workplace; and to establish whether different perceptions exist between employees of the former Durban Metro Central and those of the erstwhile entities. / M

M.Tech. Business Administration. Business School. / Only a minority of companies invest resources in the task of creating an effective repatriation programme, even though repatriation is more challenging than expatriation. A qualitative method was chosen and was conducted on two South African multinational companies (MNCs), AEL and Telkom to establish the extent to which these companies' repatriation programmes comply with international models of repatriation. The conclusions drawn from this study are that the two South African MNCs do not have formal repatriation programmes and management of repatriates needs to be further implemented within the company. For example an articulated process consisting of the three different steps: before, during and after the assignment should be elaborated for the company to reduce anxiety and repatriation turnover.

Thesis (MTech. degree in Local Government.)--Tshwane University of Technology, 2012. / The point of departure of this study is to evaluate service delivery in the Office of the Compensation Fund. The year 1994 ushered in a new era for South Africa. Since then, the South African Public Service has gone through a process of transformation. The introduction of new legislation regarding service delivery and transformation changed the manner in which the South African Public Service functioned. The main task of those in power is to transform the lives of all South Africans and this could be achieved by improving service delivery. Service delivery improvements have characterised government institutions and have not left the Compensation Fund behind. The primary objective of this research is to suggest ways of evaluating improved service delivery in the Office of the Compensation Fund.

Thesis (M.B.A.: Business Studies Unit)-Durban University of Technology, 2008. xi, 96 leaves / The amalgamation of municipalities came into effect as a legislative requirement brought about a number of challenges for the local government. One such major challenge relates to the impact that these amalgamations will have on human resource practices of the various municipalities. Literature study reveals that during any merger or amalgamation, less attention is paid to the human element of a merger until the merger is almost complete. This lack of attention impacts negatively on the merger results. Like other municipalities, Ethekwini Municipality is a product of this legislative requirement. It was formed as a result of the amalgamation of different municipal entities that had different human resource practices. The problem facing eThekwini Municipality is the misalignment of human resources policies and their effect on the working environment. This study looks at the impact of this amalgamation on the human resources practices of the eThekwini Municipality. The sub-objectives of the study are: to ascertain employees’ perceptions of amalgamation; to determine whether employees believe that the human resources’ matters are handled in a manner that will bring about stability and equity in the workplace; and to establish whether different perceptions exist between employees of the former Durban Metro Central and those of the erstwhile entities.

<p>The South African social, political and economic landscape has been characterized by profound changes during the past several years. Many organizations and their management are faced with inter alia, downsizing decisions, affirmative action policies to be implemented and a overabundance of other factors which could sway motivation and morale, attitudes and views of employees. The general research aim was to measure work motivation amongst employees in a government department in the Provincial Government Western Cape. Research has shown that motivated and satisfied employees are more productive and there is an improvement in service delivery.</p>