The ability to create and implement sustainable business operations has become increasingly important for chemical firms to keep up with ever-growing consumer demands for sustainability. This thesis is an exploratory investigation designed to examine the strategies and decisions made by top management of select chemical firms while dealing with consumer pressures for sustainable products and processes. The implementation of specific structures and processes were studied to measure the extent chemical firms have taken for sustainable operations. These measures of the strategic processes of the firms studies include corporate vision, mission, and goals, sustainability structure, product offerings, supply chain management, reporting, and external recognition. The literature is in agreement that chemical firms and consumer preferences have each significantly shifted towards sustainability in the past two decades. This study seeks to look at the development of key sustainability indicators and the role consumer pressures had in development of more sustainable operations. The indicators were analyzed through qualitative case studies of three chemical firms, each representing a different sector of the chemical industry’s value chain, DowDuPont, Eastman Chemical Company, and Procter & Gamble. The results of the case studies are expected to indicate that consumer preferences have pressured chemical firms to implement sustainable processes into their strategic management operations. The results could be used for further research and quantitative analysis.

This study was undertaken to find out what problems the Administrative Operations Division was encountering in the absence of a job description plan. Many employees in the division were not aware of their actual job functions. They have only been giver a class description of their jobs by the Bureau of Personnel, which is not the actual job functions. They have only been given a class description of their jobs by the Bureau of Personnel, which is not the actual description that they are entitled to from the division in which they are employed. A class description is a stigmatization of general duties performed by employees assigned to that class. A detailed job description is a listing of the specific and everyday duties of an employee assigned to that poison The study found that this is indeed a problem in the Administrative Operations Division. This paper recommends that the problem be corrected by developing detailed job descriptions for each employee in the division, and specific recommendations are made toward that end.

Blockbuster and Netflix are two firms in the home video rental market that experienced vastly different outcomes. Netflix vastly increased its firm value while Blockbuster lost its dominant market position and slid into bankruptcy. This paper examines the strategies pursued by Blockbuster and Netflix and the impact these strategies had on firm value. This paper finds that on average Blockbuster’s strategies did not have a significant impact on its firm value while Netflix’s strategies increased its firm value. Specifically, Netflix’s strategies in the areas of service improvement and promotional activity created the most value. The strategies each firm pursued in product line expansion provided value for Blockbuster but reduced value for Netflix.

Occupational regulation of many professions has grown in magnitude and complexity in the past fifty years. Statutes relating to occupational regulation are often implemented by state legislatures without sufficient quantitative analysis. Prior studies have analyzed the need for regulation to protect consumers. Some research has been published which addresses the differences in the quality of services offered by regulated and unregulated professions. Due to lack of data, the effect of state regulation on commercial income tax preparers has not been quantified. Recently data from the 1979 cycle of the Taxpayer Compliance Measurement Program (TCMP) has been made available by the Internal Revenue Service (IRS). These data provided the opportunity for analysis relating to questions of quality of services offered by commercial income tax preparers. The analysis evaluated differences in error rates or amounts between returns prepared in a highly regulated state--Oregon, a state with minimum regulation--California, and the remaining forty-eight unregulated states. Items were chosen from the tax returns to evaluate the integrity and competency of the tax preparer, the effect of continuing education, and the accumulated effect of the totals of income, adjustments, and deductions. Descriptive statistics, cluster analysis, and non-parametric methods were used to test the hypotheses. Descriptive measures indicated that Oregon's error rates were among the lowest while California's errors were among the highest in the country. Cluster analysis grouped Oregon with states in the midwest while California grouped with other states in the sunbelt. The non-parametric tests indicated that Oregon's error rates and amounts were statistically smaller than the unregulated states. When Oregon was compared to the clustered states or to other states in the Northwest, the differences were not significant. When the samples from California were compared to those from the unregulated states, it was evident that the error rates were substantially higher in California. When California's errors were considered relative to the states from the sunbelt, the results were similar. The final comparison was made relative to levels of regulation. The errors on the returns from California were significantly larger than those from Oregon in all areas tested.

Successful innovations have been assumed by prior literature to ultimately be adopted by all competitors within an industry based on social explanations or economic rationale specific to the efficiency of the innovation. However, capabilities possessed by a firm can enhance or inhibit the adoption based upon their similarity to those used in the innovation. In categorizing a firm's capabilities as complementary, substitutive, or neutralizing to the innovation, this study provides an economic explanation for the role of internal capabilities in adoption decisions. Using a sample of professional football teams adopting the West Coast Offense, I find that capabilities influence the decision process in favor of adopting for organizations with complementary and substitutive capabilities. The role of knowledge from the innovator is highlighted in adopting the innovation, but fails to moderate the relationship between adoption and firm performance. I also illustrate how adopting firms with complementary capabilities outperform those organizations with similar capabilities that elect not to adopt. Finally, I demonstrate that firms with neutralizing capabilities are better off not adopting the innovation based on comparative performance of adopters and non-adopters. The overall results suggest a greater emphasis on internal capabilities of the firm in innovation adoption and reconsideration of theories stating that innovations should be adopted throughout an industry.

Extant research within competitive dynamics recognizes a positive relationship between high levels of competitive activity and firm performance, but the cognitive and psychological antecedents to competitive activity are far less clearly understood. I explore the role of a specific psychological antecedent - status, in impacting firms’ motivations to launch competitive moves against rivals. The key question, which extant literature does not seem fully equipped to answer, is when and under exactly what circumstances lower-status firms become motivated to launch action against higher-status ones and vice-versa. I use the stimulus-response model in social cognition to build theory which helps to answer the question by considering structural properties of market engagement. The specific structural property of market engagement that I focus on is market commonality, or the extent to which a rival is a significant player in markets important to a focal firm. I predict that a rival’s market commonality with a focal firm and its status relative to the focal firm have independent and positive effects on the extent to which the focal firm pays attention to the rival, that a rival’s market commonality with a focal firm and its status relative to the focal firm interact negatively to predict the focal firm’s motivation to launch action against that rival, and that a rival’s relative status and market commonality with a focal firm interact positively to predict the extent to which the focal firm pays attention to the rival. I test theory through a field study on gourmet food trucks in Lexington and an experiment through Amazon’s Mechanical Turk tool. Results provide broad support for the hypotheses. Three consequences follow from my study – that high-status firms are likely to come under attack from lower-status firms with whom they do not compete in markets, that they are unlikely to be paying attention to those lower-status firms when first attacked, and that they are likely to become aware of and motivated to act against those lower-status firms only after the lower-status firms have occupied key markets. My study contributes to the literatures in competitive dynamics, status, multi-market contact, and entrepreneurial action.

Many small businesses fail after 5 years, having a negative impact on local and national economies. The purpose of this phenomenological study was to explore small-enterprise leader-operators’ experiences regarding practices that aid sustainability beyond 5 years. Twenty small enterprise leaders in the United States Midwest who were identified as having 5 years of longevity in leading organizations with fewer than 500 employees were invited to participate. These participants shared their lived experiences through semistructured interviews conducted in-person and by telephone. The dynamic theory of leadership development was used to underpin the study. In the central research question for this study, the skills and practices needed by small-business practitioners to ensure success beyond 5 years were addressed. A reduction method was used to reduce data from 11 interview questions in 20 semistructured interviews into common themes. Seven themes emerged as long-term practices used by practitioners. These 7 practices included collaboration and forms of communication, mentoring, people skills, networking, investing in people, setting an example, and planning. The implications for positive social change include the potential to stabilize the economic wellbeing of the small business sector and therefore the community. Small business practitioners may benefit from this research by identifying and improving practices leading to long-term viability.

This dissertation examines decision making as discourse to capture subtle characteristics and processes within top management team discussions and examines their influence on decision outcomes. Additionally, this approach allows for exploration of decision making processes in real time by utilizing audio analysis techniques that can provide a more dynamic and integrative view of conversations and discussions as they relate to the dialogue and debate that goes on within top management teams, as well as providing an alternate pathway of study for top management team and group research, decision making studies, and the fields of communication and conversational analysis.

The purpose of this study is to develop the construct of organizational hardiness which is thought to distinguish organizations that thrive under conditions of turbulence and uncertainty from organizations that whither under these same conditions. This new construct is based on individual hardiness which is a constellation of personality dispositions that a large body of empirical work has suggested supports individual performance under conditions of turbulence and uncertainty. Paralleling the individual hardiness dispositions of challenge, commitment, and control, organizational hardiness is posited to consist of the organizational level constructs of sensemaking, organizational identification, and enactment. The development of organizational hardiness is supported by literature reviews of individual hardiness, organizational stress, sensemaking, organizational identification, and enactment. To support the theoretical development of this construct, this study includes a content analysis of the CEO letters to shareholders for the 20 largest commercial banks in the United States during the years 2000-2009. Using generalized least squares estimation techniques, the current study demonstrates a positive relationship between organizational hardiness, sensemaking, organizational identification, and enactment and multiple measures of organizational performance. Furthermore, organizations demonstrating higher levels of organizational hardiness demonstrate higher levels of organizational performance on three out of four measures. The study concludes with a discussion of theoretical and managerial implications concerning the development of this new construct.

This dissertation investigates how firms embedded in an increasingly technology-based industry change their vertical integration and product development strategies in order to remain competitive and increase value capture. The first essay is a theoretical development integrating concepts of industry structure, organizational governance form and innovation in order to disentangle past research’s disagreements and guide future studies. Firms are seen as proactive actors that also have their decisions strongly shaped by structural (architectural) factors. The second essay focus on analyzing how module suppliers achieve a sustained competitive advantage by increasing their focus on modular products and innovations as well as managing their vertically related operations. Results from the global automotive industry reveal that suppliers are capable of capturing more value from modules when investing in modular innovations, integrating manufacturing operations via M&As and strengthening downstream relationships through strategic alliances. Lastly, the third essay investigates the great complexities involved in the manufacture of automobiles. By acknowledging the important strategic implications of managing product failures to the overall performance and reputation of organizations, this essay attempts to fill a gap in the literature by investigating how increased product, process and supplier changes affect product failure rates, and how firms manage product redesigns and learning from past product failures to increase quality reputation. Results indicates that in complex product industries such as automotive, firms find it very difficult to increase product changes without incurring also in more product failures. The results also highlight the importance of strong supplier involvement and integration as a means to reduce product failure rates. This study also demonstrates that quality reputation is better assessed by consumers when manufacturers invest more in model redesigns. Yet, it shows that experience with voluntary recalls helps firms to learn how to improve their new products and increase quality reputation.