The Diary presented as partial fulfillment for a Master's Degree in Public Administration is a written record of an Internship as performed in the Student Union Memorial Building, University of Arizona. Within the length of this Internship (10 months), training relating to the administration of a College Student Union was received by the writer. To be an effective administrator of a College Union, one should have a general knowledge of the total operation. This requires obtaining degrees of familiarity with each department within the organization. Terminology, function, and relationship of each department to the organization as a whole was the general knowledge acquired by the participant in this Intern Program. Specific knowledge pertaining to the operation and management of one department, the Catering Department, within the organization was acquired. Reference was made to the operation of this department with discussions relating to problems encountered, and methodology used to solve the problems. In an evaluation of the organization in which the Internship was performed, most of the conclusions centered around weaknesses relating to the establishment of communication channels necessary for effective management. Recommendations were provided in relation to those conclusions with the guiding purpose of strengthening the newly formed Internship Program.

The purpose of this study is to determine to what extent the individuals in middle management positions in campus activities perceive themselves to be effective as change agents. A thirty-three item survey was mailed to 315 directors. A total of 199 usable returns were received. The problem was investigated in terms of perceptions of (a) individual adequate training and competency to provide new and expanded service for today's student body, (b) individual influence on upper-level policy and decision making within their own reporting structure, and (c) commanding enough influence on campus to effect significant change.