Research shows that supervisors in the social service field require on-going training and supervision; however, we do not know much about supervisors’ training and supervision and whether it prepares supervisors for the responsibilities of their jobs. This study used a telephone survey to explore the training and supervision experiences of community agency social service supervisors. The survey directly addressed 20 supervisory knowledge and skill areas identified from the literature review as those necessary for social service supervisors to be effective. Descriptive statistics were used to analyze participants’ responses and describe their training and supervision experiences. The goal of the study was to describe the training and supervision that supervisors receive to see if they address the supervisory knowledge and skill areas identified from the literature. Although the study found that supervisors access more training and supervision than expected, it also found significant inconsistencies in the training and supervision. / Graduate / 0534 / mahbrown@uvic.ca

The productivity and well-being of the SANDF are dependent on the effective functioning of its individual members, positive relationships amongst various groups of members and between members and the organization. Military social work, based on occupational social work, was established in order to support the well-being of the organization. Supervisors within the South African National Defence Force play a fundamental role in the management and assistance of employees and organizational units whose performance is affected by a range of problems. These supervisors are the key role players in the identification and effective referral of 'employees whose performance is affected by problem situations. The Supervisory Training Course was developed and implemented by military social workers as a training aid to equip supervisors in appropriate ways of managing and assisting employees and organizational units. The Supervisory Training Course (a very comprehensive package) is currently presented on a small scale amongst SANDF supervisors. These supervisors are not using acquired knowledge and skills effectively regarding the management of their subordinates. This situation motivated the researcher to undertake this study. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2006.

The productivity and well-being of the SANDF are dependent on the effective functioning of its individual members, positive relationships amongst various groups of members and between members and the organization. Military social work, based on occupational social work, was established in order to support the well-being of the organization. Supervisors within the South African National Defence Force play a fundamental role in the management and assistance of employees and organizational units whose performance is affected by a range of problems. These supervisors are the key role players in the identification and effective referral of 'employees whose performance is affected by problem situations. The Supervisory Training Course was developed and implemented by military social workers as a training aid to equip supervisors in appropriate ways of managing and assisting employees and organizational units. The Supervisory Training Course (a very comprehensive package) is currently presented on a small scale amongst SANDF supervisors. These supervisors are not using acquired knowledge and skills effectively regarding the management of their subordinates. This situation motivated the researcher to undertake this study. / Thesis (M.A. (MW))--North-West University, Potchefstroom Campus, 2006.

Please read the abstract in the dissertation Copyright / Dissertation (MSW)--University of Pretoria, 2010. / Social Work and Criminology / unrestricted