Trust is an integral part in a supplier-buyer relationship. Especially in highly technological industries like the automotive- and aerospace industry this topic is of great importance. However, in contrast to the factors affecting the trust building process, which are researched very well, trust deterioration, its indicators, and counteractions to prevent trust deterioration were overlooked so far. The purpose of this study is to categorize different factors for trust as well as to contribute knowledge to trust deterioration by finding indicators and counteractions to prevent this. The study is partly based on the model of perceived trustworthiness and its three dimensions by Mayer, Davis and Schoorman (1995). One aim of this thesis is to proof if all three dimensions still fit within both industries. Furthermore, a deductive research approach was used in order to research the suppliers’ perspective in both industries regarding trust and indicators as well as counteractions of trust deterioration. Our findings show that the dimensions’ ability and integrity from Mayer, Davis and Schoorman (1995) are still important to build trust. Furthermore, the study contributes to the not existing research by exploring several indicators of trust deterioration as well as highlighting three counteractions to prevent trust deterioration. Consequently, a trust deterioration framework is given to show the general connection between trust and indicators as well as counteraction of trust deterioration.

This diploma thesis is concerned with a problem of strategic supplier relationship management in the context of a correct understanding of the strategic procurement function. The main goal of the thesis is to analyze Strategic procurement department and all activities related do its function. Identify the main differences between strategic and operational function within the enterprise purchasing. Below this paper the purchasing strategy and strategic supllier relationship management of the corporate portfolio of suppliers are discussed in detail. To solve assigned topic Czech and foreign literature and internal materials of the analyzed company was used. To achieve the basic objective of the work I used descriptive, literature search, analysis and synthesis. In the application part there are three case studies that discuss specific issues. Based on the data, it is possible to confirm that strategic procurement and developed strategic supplier relationship management brings many advantages and it can be considered as a form of competitive advange.

Diploma thesis is focused on utilization of best practices from IT Infrastructure Library v3 in specific company. ITIL v3 is described in 5 books and by 26 core processes. The objective of this diploma thesis is to find only relevant processes which are designed and described for selected company. General information about ITIL and benefits which are delivered from using ITIL can be found in theoretical part. Frameworks and standards that have synergy with ITIL are also described in theoretical part. Specific company is introduced in practical part, where can be also found quantitative research method, which is used for choosing specific project. Release and Deployment Management, Supplier Management, Asset and Configuration Management is chosen based on results from research.

This thesis looks into the selection process of a suitable internal application platform for the needs of specific IT company, which does business in the development and implementation area of SW products supporting a credit risk management. The company currently consists of 100 employees and plans to grow in the following years with 25% rate. This places significant requirements on efficient, but also cost optimal set of internal systems in order to support the process management. The theoretical part describes the process of selecting a general supplier and its specificity when used in a selection process for IT supplier and also the procedure for process analysis of key processes, which is vital part of methodological basis. In the practical part of the work is first made the analysis of key processes itself, on which are then proposed various applications that are integrated with each other and form a comprehensive and integrated platform to support monitoring, evaluation and management of the entire IT company. The main contribution is in a comprehensive application infrastructure proposal, which should replace the current and non compliant one.

Submitted by Nadir Basilio (nadirsb@uninove.br) on 2016-07-01T14:49:58Z No. of bitstreams: 1 Marcio Venancio Da Silva.pdf: 1612176 bytes, checksum: f4a65a67c6e926bca48180e5eff07fe1 (MD5) / Made available in DSpace on 2016-07-01T14:49:58Z (GMT). No. of bitstreams: 1 Marcio Venancio Da Silva.pdf: 1612176 bytes, checksum: f4a65a67c6e926bca48180e5eff07fe1 (MD5) Previous issue date: 2016-02-29 / Due to the globalization, the numbers of international companies are in continuous expansion, along with logistics service providers which offer abilities to deal with relevant complexities to international trade. Freight Forwarders are considered the main international trade intermediaries. They are responsible for all functions involved in transport after the cargo is available. Therefore, selecting a freight forwarder and the criteria considered in this selection are important elements in the success of a company. This work’s purpose is to identify and classify the utilization degree of the criteria considered in international transport selection process of less than a container load (LCL), maritime modal, from the perspective of the Brazilian freight forwarders. After the literature review, 52 sub-criteria were identified, which were analyzed and organized into 13 criteria. The study was conducted with 6 freight forwarders, 2 small-sized, 2 medium-sized and 2 large-sized. This research concludes that the utilization degree of the criteria considered in the international transport of LCL, maritime modal, is influenced by the size of the companies studied. The price is the most widely used criterion for small-sized freight forwarders while delivery is the most widely used criterion for medium-sized and large-sized freight forwarders. This research concludes further that the environmental criterion is not used by importers and exporters in the selection process a freight forwarder. / Por causa da globalização, o número de empresas que operam no exterior está em contínua ampliação, juntamente com os prestadores de serviços que oferecem a capacidade de lidar com as complexidades pertinentes ao comércio internacional. Os agentes de cargas são considerados os principais intermediários no comércio internacional. Sua tarefa é gerenciar todas as funções envolvidas no transporte após a disponibilização das respectivas cargas. Assim sendo, a seleção de um agente de cargas e os critérios considerados nessa seleção são elementos importantes no sucesso de uma empresa. O objetivo deste estudo é identificar e classificar o grau de utilização dos critérios considerados no processo de seleção de transporte internacional de carga fracionada, modal marítimo, sob a ótica dos agentes de cargas brasileiros de pequeno, médio e grande porte. Após a revisão da literatura foram identificados 52 subcritérios, que foram analisados e agrupados em 13 critérios. O estudo de caso foi realizado junto a 6 agentes de cargas, sendo 2 de pequeno porte, 2 de médio porte e 2 de grande porte. Conclui-se nos casos estudados que o grau de utilização dos critérios considerados no transporte internacional de carga fracionada, modal marítimo, são influenciados pelo porte das empresas estudadas. Para os agentes de cargas de pequeno porte o preço é o critério mais utilizado enquanto para os agentes de cargas de médio e grande porte, a entrega é o critério mais utilizado. Conclui-se ainda que o critério ambiental não é utilizado pelos importadores e exportadores durante o processo de seleção de um agente de cargas independente do porte analisado.

abstract: Firms have increasingly taken on the commitment to sustainability due to environmental and social concerns. Environmental and social sustainability can create firm value and social welfare through cost reduction and revenue growth. While indicating a desire to do more, firms face challenges while engaging with stakeholders in their supply chains – suppliers and consumers. Suppliers are key partners to achieve cost reduction while customers can be the driver for revenue growth. If firms do not overcome the challenges properly, such a win-win situation of both firms and their supply chain stakeholders may not exist. This dissertation aims to understand and suggest ways to overcome the challenges which firms and their supply chain stakeholders face while collaboratively pursuing sustainability. In the first essay, I investigate the financial impact of a buyer-initiated supplier-focused sustainability improvement program on suppliers’ profitability. The results indicate that a supplier sustainability program may lead to short-term financial loss but long-term financial gain for suppliers, and this effect is contingent on supplier slack resources. The second essay of this dissertation focuses on the consumers and investigates their reactions to two types of firm environmental sustainability claims – sustainable production versus sustainable consumption. The results indicate that firm sustainable consumption claims increase consumers’ purchase, thus leads to larger firm sales, whereas firm sustainable production claims decrease consumers’ buying intention, then result in smaller firm sales. Therefore, I show that, contrary to extant belief, firm environmental sustainability can decrease consumers’ intention to buy. Finally, a firm may be impacted when some of its upstream or downstream stakeholders, or its own operations, are impacted by a natural disaster, which are becoming more frequent due to climate change. In the third essay I study the joint effect of market attention and donation timing on firm stock returns based on the experiences of firms who donated to the 2017 Hurricane Harvey. I conclude that neither the first donors nor the followers can mitigate the negative stock returns due to disasters. However, firms who match their donation timing with market attention experience less negative stock market returns compared to other counterparts. / Dissertation/Thesis / Doctoral Dissertation Business Administration 2020

There are many aspects to consider when managing an entire supply chain from procurement to fulfillment. Complex assemblies require hundreds of components, sourced from all corners of the globe, to come together in a synchronized fashion. Given the magnitude of the supply chain, high quality standards, and significantly increased outsourcing, there is a strong need to monitor supplier risk and quickly identify and mitigate potential problems. Moreover, the continuous pressure to reduce resources and pressure to cut costs, further increases the need for the development of procedures and tools that can quickly and efficiently address these potential supply chain risks. This thesis focuses on two unique problems brought to our attention by supply chain managers in the field. The first is the analysis of the robustness of advanced ordering strategies (AOS). AOS have been proposed in previous research to coordinate the delivery of components for complex assemblies with long and highly variable lead times. They have been shown to be highly successful to synchronize the supply chain under on-going conditions. It is not clear; however, their effect as the underlying performance of suppliers evolves over time. The second topic covers the methodological foundation and development of a tool to accurately classify suppliers based off risk, and provides a method to calculate final assembly risk, in addition to guiding the deployment of scarce supplier development teams and resources.

This master`s thesis focuses on suggestion of changes in the purchasing process in relation to supplier management. Served suggestion of changes in the purchasing structure to the satisfaction of the customer in term sof delivery dates, quality and cost. Analyzes the current state of purchasing process and suggest, based on critical points further steps to improve the situation of management contracts. Evaluates the theoretical approaches and implementation conditions with all the benefits.

Topic of magister thesis is „Design of purchasing management to achieve high added value for the customer. Thesis is based on analyses of current situation, internal data, cooperation with employees of departments from Purchasing, Planning and Logistics. Suggestions are focused on decreasing value of inventory with positive impact on customers in company PODNIK s.r.o. Suggestions will be used as an inspiration for management for developing new strategy of management of supplier-customer relationship.

The diploma thesis deals with issues related to the award of public contracts in the field of architecture and design. Due to the scope of the topic, the view is focused on the analysis of public procurement in the field. The diploma thesis describes the types of public contracts and tenders, applicable legislation, control authority in the Czech Republic and design and architectural work.