This Master thesis presents a study of computer equipment support services providing company’s business processes, specifics of the ongoing communication between end-users and supporting engineers-consultants and presents review of some information systems designed to automate certain technical support activities. Core aim of this study is to alleviate the daily work of above mentioned consultants when supporting end-users to locate and resolve issues in owned computer equipment. This paper outlines requirements set for software which could be capable to support business processes of a company operating in a computer equipment maintenance industry, describes specially designed technical support system’s architecture as well as its programming and testing results. The presented prototype of an information system might be treated as new step in computer equipment support services enhancement. This prototype might serve as a core for knowledge management system development; it is suitable for use in businesses which are other than the IT equipment support business.