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É um dever dos profissionais que trabalham na área de mensuração discutir os temas que envolvem a manutenção/calibração de instrumentos geodésicos em ambiente laboratorial e o uso de padrões específicos voltados para as áreas de instrumentação e de Sistema de Gestão da Qualidade. Para isso, é importante mencionar as normas ISO 17123:2001, NBR ISO/IEC 17025:2005, ABNT NBR ISO 9001:2000 e os métodos compactos para laboratório voltados para testar estações totais e instrumentos EDM. Neste contexto, o principal objetivo desta pesquisa é discutir os temas relacionados à manutenção/calibração de instrumentos geodésicos em laboratório, mostrando a importância da implantação do Sistema de Gestão da Qualidade (SGQ). Também são discutidas as vantagens decorrentes desta implantação, bem como a organização estrutural e de pessoal para tal sistema, apresentando as normas específicas usadas para a realização de trabalhos em agrimensura. Para compreender melhor a temática da dissertação foram pesquisados alguns laboratórios internacionais que trabalham com a manutenção/calibração de instrumentos geodésicos, que são acreditados pela norma ISO 17025:2005, são certificados pelas normas ISO 9001:2000 e realizam os seus procedimentos de acordo com os requisitos da norma ISO 17123:2001. Dessa forma, as avaliações sobre a estrutura organizacional do laboratório, a estrutura de pessoal e o SGQ implantado, foram realizadas de forma mais segura. Os laboratórios pesquisados realizam suas atividades de acordo com os requisitos das normas ISO 9001:2000, ISO 17025:2005 e ISO 17123, garantindo qualidade aos trabalhos nos laboratórios. A calibração realizada de forma correta e regular contribui para a promoção da qualidade das atividades nos laboratórios. / It is the duty of professionals working in the area of measurement discuss issues involving the maintenance/calibration of geodesic instruments in the laboratory and the use of specific standards directed to the areas of instrumentation and Quality Management System. Therefore, it is important to dimensional standards ISO 17123:2001, ISO/IEC 17025:2005, ISO 9001:2000 and compact laboratory methods aimed at testing EDM instruments and total stations. In this context, the main objective of this research is to discuss issues related to maintenance/calibration of geodetic instruments in the laboratory, showing the importance of implementing the Quality Management System (QMS). Also discussed are advantages of this deployment, as well as the structural organization and personnel for such a system, with specific standards used to perform work in surveying. To better understand the theme of the thesis were searched some international laboratories that work with the maintenance/calibration of geodetic instruments, which are accredited to ISO 17025:2005 are certified by ISO 9001:2000 and realize their procedures in accordance with the requirements of ISO 17123:2001. Thus, the ratings on the organizational structure of the laboratory, the personnel structure and quality management system in place, were held more securely. The laboratories surveyed perform their activities in accordance with the requirements of ISO 9001:2000 and ISO 17025:2005 and ISO 17123, ensuring quality to work in laboratories. The calibration performed correctly and regularly contributes to the promotion of quality activities in the laboratories.

Abstract This study aims to investigate the level of user satisfaction of the official document integration system for fundamental government institutions. Subjects of this study include administrative personnel of each level of schools of Kaohsiung County Government. Adopting the questionnaire method, a total of 156 effective questionnaires were collected with a return rate at 77.61%. Through a self-designed questionnaire entitled, ¡§Questionnaire on the level of satisfaction for the use of official document integration system¡¨ with items including information quality, system quality and service quality as the research tool, this study employs SPSS as the analysis tool and the statistic methods include reliability analysis, factor analysis, descriptive analysis, one-way ANOVA, independent t-test and Pearson product moment correlation analysis. The findings include: 1. There are no significant differences among each factor of variables such as information quality, system quality and service quality for the subjects of different ¡§gender¡¨, ¡§educational level¡¨, ¡§years of service¡¨, ¡§number of changes¡¨ and ¡§number of years of using the system¡¨. 2. Other than a significant difference on the level of satisfaction for the use of information, there are no significant differences among each aspects of variables such as system quality and service quality for subjects of different ¡§position¡¨, ¡§scale of school¡¨ and ¡§location of school¡¨. 3. Other than a significant difference on the level of satisfaction for electrical exchange and function operation, there are no significant differences in other factors in the service quality aspect for subjects ¡§with or without file management personnel¡¨. 4. Other than a significant difference on the level of satisfaction on the use of interface and customer service quality, there are no significant differences in the factors in the information quality aspect for subjects at different ¡§level of use of the system¡¨. 5. There are positive correlations among information quality, system quality and service quality. When the correlation index increases, it influences the level of satisfaction for the users on the official document integration system. In addition, the conclusions, limitations and suggestions are furthered described and investigated according the research findings.

The analysis of the quality management system and the implementation of the quality management system in the realm of the school system. To propose the methodology of the procedure and practical verification of individual steps of the methodology, including the analysis, if the matter of the quality management is meaningful also in this realm.

É um dever dos profissionais que trabalham na área de mensuração discutir os temas que envolvem a manutenção/calibração de instrumentos geodésicos em ambiente laboratorial e o uso de padrões específicos voltados para as áreas de instrumentação e de Sistema de Gestão da Qualidade. Para isso, é importante mencionar as normas ISO 17123:2001, NBR ISO/IEC 17025:2005, ABNT NBR ISO 9001:2000 e os métodos compactos para laboratório voltados para testar estações totais e instrumentos EDM. Neste contexto, o principal objetivo desta pesquisa é discutir os temas relacionados à manutenção/calibração de instrumentos geodésicos em laboratório, mostrando a importância da implantação do Sistema de Gestão da Qualidade (SGQ). Também são discutidas as vantagens decorrentes desta implantação, bem como a organização estrutural e de pessoal para tal sistema, apresentando as normas específicas usadas para a realização de trabalhos em agrimensura. Para compreender melhor a temática da dissertação foram pesquisados alguns laboratórios internacionais que trabalham com a manutenção/calibração de instrumentos geodésicos, que são acreditados pela norma ISO 17025:2005, são certificados pelas normas ISO 9001:2000 e realizam os seus procedimentos de acordo com os requisitos da norma ISO 17123:2001. Dessa forma, as avaliações sobre a estrutura organizacional do laboratório, a estrutura de pessoal e o SGQ implantado, foram realizadas de forma mais segura. Os laboratórios pesquisados realizam suas atividades de acordo com os requisitos das normas ISO 9001:2000, ISO 17025:2005 e ISO 17123, garantindo qualidade aos trabalhos nos laboratórios. A calibração realizada de forma correta e regular contribui para a promoção da qualidade das atividades nos laboratórios. / It is the duty of professionals working in the area of measurement discuss issues involving the maintenance/calibration of geodesic instruments in the laboratory and the use of specific standards directed to the areas of instrumentation and Quality Management System. Therefore, it is important to dimensional standards ISO 17123:2001, ISO/IEC 17025:2005, ISO 9001:2000 and compact laboratory methods aimed at testing EDM instruments and total stations. In this context, the main objective of this research is to discuss issues related to maintenance/calibration of geodetic instruments in the laboratory, showing the importance of implementing the Quality Management System (QMS). Also discussed are advantages of this deployment, as well as the structural organization and personnel for such a system, with specific standards used to perform work in surveying. To better understand the theme of the thesis were searched some international laboratories that work with the maintenance/calibration of geodetic instruments, which are accredited to ISO 17025:2005 are certified by ISO 9001:2000 and realize their procedures in accordance with the requirements of ISO 17123:2001. Thus, the ratings on the organizational structure of the laboratory, the personnel structure and quality management system in place, were held more securely. The laboratories surveyed perform their activities in accordance with the requirements of ISO 9001:2000 and ISO 17025:2005 and ISO 17123, ensuring quality to work in laboratories. The calibration performed correctly and regularly contributes to the promotion of quality activities in the laboratories.

This dissertation is a systematic study of the 22kV Nelson Mandela Bay Municipality (NMBM) electricity power distribution network reliability evaluation and improvements to be applied. Reliability evaluation of electric power systems has traditionally been an integral part of planning and operation. Changes in the electricity utility, coupled with aging electrical apparatus, create a need for more realistic techniques for power system reliability modelling. This work presents a reliability evaluation technique that combines set literature and evaluation criteria. In analysing system reliability, this research takes into account the reasons for many outages and voltage dips and seeks to find mitigating approaches that are financially justified. The study analyses the power system in terms of the methodology developed, using power system reliability techniques, power quality evaluation, protection analyses and evaluating the network against maintenance interventions and programs, manpower availability and weather conditions contributing to the outages. In evaluating the power system various techniques are used to determine if the power network operates within the NRS standards, namely, reliability calculations, testing of protection equipment, interrogation of power quality instruments and modeling the network on Digsilent. This study will look at all the important factors influencing power system reliability, analysing the network in terms of the methodology and recommend improvements.

Power quality has become one of major concerns in the power industry. It can be described as the reliability of the electric power to maintain continuity operation of end-use equipment. Power quality problems are defined as deviation of voltage or current waveforms from the ideal value. The expansion plan of wind power generation has raised concern regarding how it influences the voltage and current signals. The variability nature of wind energy and the requirements of wind power generation increase the potential problems such as frequency and harmonic distortions. In order to analyze and mitigate problems in wind power generation, it is important to monitor power quality in wind farm. Therefore, the more accurate and reliable parameter estimation methods suitable for wind power generation are needed. Three parameter estimation methods are proposed in this thesis to estimate the unknown parameters, i.e. amplitude and phase angle of fundamental and harmonic components, DC component and system frequency, during the dynamic change in wind farm. In the first method, a self-tuning procedure is introduced to least square method to increase the immunity of the algorithm to noise. In the second method, nonrecursive Newton Type Algorithm is utilised to estimate the unknown parameters by obtaining the left pseudoinverse of Jacobian matrix. In the last technique, unscented transformation is used to replace the linearization procedure to obtain mean and covariance which will be used in Kalman filter method. All of the proposed methods have been tested rigorously using computer simulated data and have shown their capability to track the unknown parameters under extreme distortions. The performances of proposed methods have also been compared using real recorded data from several wind farms in Europe and have demonstrated high correlation. This comparison has verified that UKF requires the shortest processing time and STLS requires the longest.

En la actualidad, el negocio de lavanderías a nivel nacional ha ido innovando en el transcurso de los últimos años, ya que gracias a la tecnología y a las nuevas tendencias del mercado se ha podido dar un giro al servicio tradicional al cual se estaba acostumbrado. En este caso, existen herramientas tecnológicas como los aplicativos móviles, los cuales se han adaptado para el modelo de negocio de lavanderías simplificándole la vida al consumidor, ya que existen diversas variables como la falta de tiempo para trasladarse a una tienda de servicio y el horario de trabajo de los potenciales clientes que les impide llegar a tiempo a dejar o recoger la ropa. De esta manera, el tema de investigación consiste en analizar las relaciones entre los factores de uso, tales como: el nivel de entendimiento del usuario, la calidad del sistema y la calidad del diseño de los aplicativos móviles en el servicio de lavanderías en Lima Metropolitana. A través de un estudio cualitativo y cuantitativo, se buscará evidenciar y demostrar que existe una relación y es relevante para el negocio de lavanderías por un aplicativo en la ciudad de Lima, Perú. / Currently, the laundry business nationwide has been innovating in recent years, since thanks to technology and new market trends it has been possible to turn the traditional service to which it was accustomed. In this case, there are technological tools such as mobile applications, which have been adapted for the laundry business model, making life easier for the consumer, since there are various variables such as the lack of time to go to a service store and the schedule of potential customers that prevents them from being on time to drop off or pick up clothes. In this way, the research topic consists of analyzing the relationships between the use factors, such as: the level of user understanding, the quality of the system and the quality of the design of mobile applications in the laundry service in Metropolitan Lima. . Through a qualitative and quantitative study, it will seek to demonstrate and demonstrate that a relationship exists and is relevant to the laundry business by an application in the city of Lima, Peru. / Trabajo de investigación

The purpose of this thesis is to gain an understanding of how public agencies can increase theirbrand trust by adapting technologies and digital strategies which target inclusiveness forsocially vulnerable groups. To obtain the research purpose, the study explores how the SwedishTax Agency work to adapt its digital tools and the ways in which these digital tools contributeto gaining brand trust. The study was conducted as a qualitative single case study where datawas mainly collected using secondary data of official data published by the Swedish TaxAgency. In addition, employees at Swedish Tax Agency were interviewed, using a semistructured interview as the primary data collection method. The study concludes that there is aneed of both cognitive and affective trust in understanding how agencies can gain brand trustin e-government. They can also be corroborated with both traditional marketing literature andwith more recent literature in e-government.

Organizations make large investments in Information Systems (IS) expecting positive impacts to the organisation and its functions. Yet, there exists much controversy surrounding the 'potential' impacts of these systems, with some studies reporting broadly positive impacts of IS across organizations (Barua, Kriebel and Mukhopadhyay 1995; Barua and Lee 1997; Brynjolfsson and Hitt 1996; Lehr and Lichtenberg 1999; Mukherjee, Ray and Miller 2001), while others have shown nil or detrimental impacts (Attewell and Rule 1984; Brynjolfsson and Yang 1996; Cameron and Quinn 1988; Wilson 1993). Various authors have suggested that these conflicting results may be due to poor measurement - E.g. incomplete or inappropriate measures of success (DeLone and McLean 1992; Gable 1996; Melone 1990), lack of theoretical grounding and hence agreement on appropriate measures of success (Bonner 1995; Myers, Kappelman and Prybutok 1998), myopic focus on financial performance indicators (Ballantine, Bonner, Levy, Martin, Munro and Powell 1996; Kaplan and Norton 1996), weaknesses in survey instruments employed (Gable, Sedera and Chan 2003) (e.g., constructs lacking in validity), or (5) inappropriate data collection approach (Seddon, Staples, Patnayakuni and Bowtell 1999; Sedera and Gable 2004) (e.g., asking the wrong people, unrepresentative sample). Enterprise Systems (ES) have over the past decade emerged to be one of the most important developments in the corporate use of information technology. Anecdotal evidence reveals discontent with these large application software packages. Yet Enterprise System investments are seldom systematically evaluated post-implementation; the review process and measures typically being idiosyncratic and lacking credibility. Impacts resulting from 'Enterprise Systems' are particularly difficult to measure, with an Enterprise System entailing many users ranging from top executives to data entry operators; many applications that span the organization; and a diversity of capabilities and functionality. Despite the substantial investments made by organizations and the anecdotal evidence of discontent, systematic attempts to measure their success have been few. The primary objective of this research is to develop and test a standardized instrument for measuring ES-Success. Other related objectives of this research include: (1) to identify the dimensions and measures of ES-Success, (2) to validate a maximally generalizable measurement model and survey instrument for gauging ES-Success; (3) to develop an understanding of the state of Enterprise Systems using descriptive/comparative statistics, and (4) to identify and test an antecedent of ES-Success. With the above objectives, and in attention to the weaknesses identified in past IS-success research, this study follows and extends the 'research cycle' guidelines of Mackenzie and House (1979) and McGrath (1979). The research cycle entails two main phases: (1) an exploratory phase to develop the hypothesized measurement model, and (2) a confirmatory phase, to test the hypothesized measurement model against new data. The two surveys (termed as identification-survey and specification-survey) conducted in the exploratory phase of this research go beyond the activities recommended by Mackenzie and House (1979) and McGrath (1979). A third "confirmation-survey" was completed in the confirmatory phase of the research cycle. The three surveys gathered and analyzed data from six hundred (600) respondents. The purpose of the identification-survey was to discover the salient ES-Success dimensions and measures to include in an a-priori ES-Success model. Data from 137 respondents representing 27 Australian State Government Agencies that had implemented SAP R/3 in the late 1990s were analyzed. The analysis of identification-survey data yielded an a-priori model with 41 measures of 5 dimensions of ES-Success that provide a holistic view across the organization from strategic to operational levels. The specification-survey was employed to validate the a-priori ES-Success measurement model derived in the preceding identification-survey. Employing 310 responses from the same 27 public sector organizations, exploratory data analysis validated 27 measures of success pertaining to the 4 dimensions: information quality, system quality, individual impact and organizational impact. Data for testing the influence of an antecedent of ES-Success was simultaneously gathered during the specification-survey. This analysis, based on the Adaptive Structuration Theory (AST), investigated the influence of Knowledge Management Structures Adequacy (KMSA) on ES-Success. Preliminary results indicate a strong relationship between the Knowledge Management Structures Adequacy and ES-Success. The purpose of the confirmation-survey was to further validate the dimensions and measures of the ES-Success model, using new data, employing confirmatory statistical techniques. Data was gathered from 153 respondents across a large University that had implemented the Oracle Enterprise System, which facilitated further construct validity of the ES-Success measurement instrument was further established using Structural Equation Modeling (SEM).