Made available in DSpace on 2014-12-17T14:36:12Z (GMT). No. of bitstreams: 1 ZoraiaSA.pdf: 864531 bytes, checksum: b5561291f99e7d382fb531d9c74961ad (MD5) Previous issue date: 2008-09-26 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior / The present study investigates Internet as technological interaction in the school environment as a resource of the teaching-learning process. It aims to discuss the lack of synchronicity between proposals of educational access for Internet use and types of access and interaction applied by youngsters. For the development of this research, I resorted to a qualitative, descriptive and explanatory research focused on a group whose subjects are youngsters from eleven to fifteen years of age in a catholic school which belongs to a group of private teaching schools in Natal city, Rio Grande do Norte state. As methodological option it focus on a group and the observation of its participation, discourse analysis and ethnography, considering facts and data of the pedagogical practice concerning the focused theme, besides the attempt to know the youngsters everyday at school and the relationship between them and juvenile cultures. It recognizes the existence of two moments of the focused group: the first related to internet use like technological interaction; the second concerns to the way Internet is problematic as technological interaction in classroom learning. While contacting with youngsters, the study discusses the concepts of Media Environments, Culture, Identity, Network, Consumption and Citizenship. It recognizes that it is relevant for the school to consider Internet a pedagogical tool, directed not just at research, but mostly as learning environment and as learning construction in a collaborative way. It points out the need of approach between school and media environment, reevaluating the pedagogical practice, offering a new evaluation proposal (self-evaluation). It suggests a renewal in the teacher's pedagogical practice in the classroom and using Internet, valuing the connection between technological interaction and communication as motivation elements of student s learning construction and their effective participation in decisions involving citizenship. It gives priority to educational work directed at the establishment of dialogic relationship between codes, learning and contents, leading to the new findings domain in the media environment, enabling the development of abilities and performances directed at the recognition and consumption of information from a critical reading of the media / O presente estudo investiga a Internet enquanto tecnointera??o no ambiente escolar, como recurso do processo ensino-aprendizagem. Objetiva discutir os descompassos entre a proposta de acesso educacional para a utiliza??o da Internet e a ritualidade de acesso e intera??o dos jovens. Remete-se a uma pesquisa de cunho qualitativo, descritivo-explicativa, realizada com adolescentes entre 11 e 17 anos de idade, numa escola confession?ria da rede particular de ensino na cidade do Natal/RN. Emprega como op??o metodol?gica o grupo focal, a observa??o participante, a an?lise do discurso e a etnografia, considerando os fatos e os dados da pr?tica pedag?gica relativa ao tema em foco, al?m da tentativa de conhecer o cotidiano dos jovens matriculados na escola, relacionando-o com as culturas juvenis. Reconhece a exist?ncia de dois momentos com o grupo focal: o primeiro relacionado ao uso da Internet como tecnointera??o; o segundo vinculado ? problematiza??o do emprego da Internet como tecnointera??o na aprendizagem em sala de aula. Discute no contato com os jovens os conceitos de Ambientes Midi?ticos, Cultura e Identidade, Redes, Consumo e Cidadania. Reconhece a import?ncia da escola considerar a Internet como ferramenta pedag?gica, voltada n?o apenas para a pesquisa, mas principalmente como ambiente de aprendizagem e constru??o de conhecimento em regime colaborativo. Aponta a necessidade de aproxima??o entre escola e ambiente midi?tico, redimensionando a pr?tica pedag?gica e oferecendo uma nova proposta avaliativa (auto-avalia??o). Sugere uma renova??o na postura do professor em rela??o ? sua pr?tica educativa em sala de aula e na utiliza??o da Internet, valorizando a jun??o entre tecnointera??o e comunica??o, como elementos motivadores da constru??o do conhecimento pelos alunos e de participa??o plena nas decis?es cidad?s. Prioriza um trabalho educativo voltado para o estabelecimento de uma rela??o dial?gica entre c?digos, aprendizagens e conte?dos, propiciando o dom?nio de novas ferramentas no ambiente midi?tico, possibilitando o desenvolvimento de habilidades e compet?ncias voltadas para o reconhecimento e consumo das informa??es a partir da leitura cr?tica da m?dia

Syfte – Denna studies syfte var att öka kunskapen om tjänstekvalitet inom branschen för platsbaserad beslutsstödjande teknologi. Det har därmed undersökts vilka förväntningar som finns på tjänsten och hur de står sig emot de faktiska upplevelserna. De forskningsfrågor som har besvarats är:  FF1: Hur kan kunders förväntningar på platsbaserad beslutsstödjande teknologi beskrivas? FF2: Hur kan kunders upplevelser av platsbaserad beslutsstödjande teknologi beskrivas? FF3: Hur kan DT barriärer och dess påverkan på tjänstekvaliteten karaktäriseras?  Metod – Studien har genomförts i form av en multipel fallstudie på kunder som implementerat platsbaserad beslutsstödjande teknologi. Inledningsvis genomfördes en litteraturstudie för att finna och sammanfatta den forskning som tidigare har utförts inom området. Baserat på denna utformning framtogs en teoretisk referensram, som i sin tur låg till grund för intervjuguiden som nyttjades under insamlandet av primärdata. Sex semistrukturerade intervjuer hölls med företag som implementerat platsbaserad beslutsstödjande teknologi. Vidare ingick den insamlade primärdatan i en tematisk analys som identifierade mönster i respondenternas svar; vilka ligger till grund för studiens resultat.  Resultat – Studien har funnit att kunder som implementerat platsbaserad beslutstödjande teknologi har liknande förväntningar och upplevelser oavsett bransch. De upplever att deras förväntningar är uppfyllda för samtliga dimensioner förutom design. Lägst förväntningar har de på nöje medan bekvämlighet, funktionalitet och förtroende är de dimensioner som de har högst förväntningar på. Gällande digitala transformationsbarriärer visar studien att kunder som implementerat platsbaserad beslutstödjande teknologi generellt sett har en hög acceptans mot digitala lösningar, en organisationskultur som värderar säkerhet högt samt främjar risktagande för innovationer.  Praktiska implikationer – Studiens praktiska implikationer riktar sig till mjukvaruföretag som erbjuder platsbaserad beslutsstödjande teknologi. Studien bidrar med nya kunskaper om vilka förväntningar och upplevelser kunder har av tjänsten och de företag som erbjuder den. Företag inom denna bransch gavs därmed insikter om hur de på bästa sätt kan sälja in sin tjänst till nya kunder. Studien fann också att platsbaserad beslutstödjande teknologi har störst värde hos företag som opererar under jord med stora underjordiska system, en organisationskultur som främjar risktagande med avseende på innovationer och värderar säkerheten mycket högt samt en hög digital mognad i form av kompetens, teknik och acceptans.  Teoretiska implikationer – Studien indikerar att de företag som väljer att investera i platsbaserad beslutsstödjande teknologi har liknande förutsättningar gällande digital mognad och arbetsplatsutformning. Kunderna uppger även liknande mål, organisationskultur och incitament till köp. Kunderna värderar bekvämlighet, funktionalitet och försäkran högst, medan säkerhet, anpassningsbarhet och design värderas lägre. Dimensionen nöje saknar relevans för kunderna när det kommer till denna tjänst. Denna studie bidrar således med nya insikter om hur tjänstekvalitén kan beskrivas för platsbaserad beslutsstödjande teknologi samt vilken effekt digitala transformationsbarriärer har på den. / Purpose - The aim of this study was to increase knowledge about service quality in the industry for location-based decision support technology. Thus, the expectations from the technology have been compared to the actual experience. The following research questions was answered:  FF1: How can customers' expectations of location-based decision support technology be described? FF2: How can customers' experiences of location-based decision support technology be described? FF3: How can DT barriers and their impact on service quality be characterized?  Method - The study was conducted in the form of a multiple case study on customers of site- based decision support technology. Initially, a literature study was conducted to find and summarize the research that have previously been conducted in the field. Based on this design, a theoretical frame of reference was developed, which in turn formed the basis for the interview guide that was used during the collection of primary data. Six semi-structured interviews were held with companies that have implemented location-based decision support technology. Furthermore, the collected primary data was included in a thematic analysis that identified patterns in the respondents' responses, which formed the basis for the results of the study.  Results - The study found that customers of location-based decision support technology have similar expectations and experiences regardless of industry. They feel that their expectations are met for all dimensions except design. They have the lowest expectations for pleasure, while comfort, functionality and trust are the dimensions they have the highest expectations for. Regarding digital transformation barriers, the study shows that customers of location-based decision support technology generally have a high acceptance of digital solutions, an organizational culture that values security highly and promotes risk-taking for innovations.  Practical implications - The study's practical implications embraces software companies that offer location-based decision support technology. The study contributes with new knowledge about what expectations and experiences customers have of the service and the companies that delivering them. Companies in this industry were thus given insights on how they can best sell their service to new customers. The study also found that location-based decision support technology has the greatest value in companies operating underground with large underground systems, an organizational culture that promotes risk-taking in terms of innovations and values safety very highly and a high digital maturity in terms of competence, technology and acceptance.  Theoretical implications - The study indicates that companies that choose to invest in location-based decision support technology have similar conditions regarding digital maturity and workplace design. Customers also show similarities in terms of goals, organizational culture and incentives for purchasing. Customers value convenience, functionality and assurance the most, while safety, adaptability and design are valued lower. The pleasure dimension is irrelevant to customers when it comes to this service. This study thus contributes with new insights on how the quality of service can be described for location-based decision- supporting technology and what effect digital transformation barriers have on it.