The overall aim of the research was to produce a validated framework for a Malaysian integrated and distributed telemedicine system. The framework was constructed so that it was capable of being useful in retrieving and storing a patient’s lifetime health record continuously and seamlessly during the downtime of the computer system and the unavailability of a landline telecommunication network. The research methodology suitable for this research was identified including the verification and validation strategies. A case study approach was selected for facilitating the processes and development of this research. The empirical data regarding the Malaysian health system and telemedicine context were gathered through a case study carried out at the Ministry of Health Malaysia (MOHM). The telemedicine approach in other countries was also analysed through a literature review and was compared and contrasted with that in the Malaysian context. A critical appraisal of the collated data resulted in the development of the proposed framework (MyTel) — a flexible telemedicine framework for the continuous upkeep of patients’ lifetime health records. Further data were collected through another case study (by way of a structured interview in the outpatient clinics/departments of MOHM) for developing and proposing a lifetime health record (LHR) dataset for supporting the implementation of the MyTel framework. The LHR dataset was developed after having conducted a critical analysis of the findings of the clinical consultation workflow and the usage of patients’ demographic and clinical records in the outpatient clinics. At the end of the analysis, the LHR components, LHR structures and LHR messages were created and proposed. A common LHR dataset may assist in making the proposed framework more flexible and interoperable. The first draft of the framework was validated in the three divisions of MOHM that were involved directly in the development of the National Health ICT project. The division includes the Telehealth Division, Public and Family Health Division and Planning and Development Division. The three divisions are directly involved in managing and developing the telehealth application, the teleprimary care application and the total hospital information system respectively. The feedback and responses from the validation process were analysed. The observations and suggestions made and experiences gained advocated that some modifications were essential for making the MyTel framework more functional, resulting in a revised/final framework. The proposed framework may assist in achieving continual access to a patient’s lifetime health record and for the provision of seamless and continuous care. The lifetime health record, which correlates each episode of care of an individual into a continuous health record, is the central key to delivery of the Malaysian integrated telehealth application. The important consideration, however, is that the lifetime health record should contain not only longitudinal health summary information but also the possibility of on-line retrieval of all of the patient’s health history whenever required, even during the computer system’s downtime and the unavailability of the landline telecommunication network.

Το αντικείμενο της διατριβής αυτής είναι η εισαγωγή ενός νέου πρωτοκόλλου (e-SCP-ECG+) με στόχο την μεταφορά και διαχείριση πολλαπλών τύπων πληροφορίας που προέρχονται από ιατρικές συσκευές συλλογής ζωτικών σημάτων, δεδομένα που αφορούν τις αλλεργίες από τις οποίες υποφέρει ο ασθενής, στοιχεία γεωτοποθεσίας, καθώς επίσης και δημογραφικών στοιχείων, από τους ασθενείς σε υπολογιστικούς σταθμούς επεξεργασίας, διαχείρισης και αποθήκευσής της. Ορίζεται επίσης η αρχιτεκτονική ενός Συστήματος Τηλεπαρακολούθησης Υγείας Ασθενούς (ΣΤΥΑ), το οποίο χρησιμοποιεί το πρωτόκολλο e-SCP-ECG+ για τη μεταφορά, τη διαχείριση και την αρχειοθέτηση της συλλεγόμενης πληροφορίας. Η αρχιτεκτονική περιλαμβάνει, επίσης, τη δημιουργία ενός Δικτύου από ΣΤΥΑ, με στόχο την δικτυακή αναζήτηση πληροφορίας σχετικής με τον ασθενή, εξασφαλίζοντας έτσι τη δυνατότητα του ελέγχου της πορείας της υγείας ενός ασθενούς. Το ΣΤΥΑ πέρα από την λειτουργία του σε εργαστηριακό επίπεδο, δοκιμάστηκε πιλοτικά σε πραγματικές συνθήκες. / This dissertation introduces a new protocol named e-SCP-ECG+, which permits the transport and management of multiple information types collected from patients (vital signs, citizen demographic data, other information relative with the treated incident, allergy data, geolocation data, etc.), through a communication network to a Health Reception Center. The dissertation also defines the architecture of a Health Tele-monitoring System (HTS) aiming to protocol’s application and evaluation. The pilot HTS, uses the protocol e-SCP-ECG+, in order to transmit, manage and archive the collected information. The creation of an HTS’s Network is also included in this architecture. This network supports health continuity and gives doctor the ability to search information relative to the patient between different networked HTSs. The pilot HTS, has been tested both on laboratory conditions and in real-world operation.