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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Investigating the tenant satisfaction: retention link of office buildings in Hong Kong

Tsang, Mei-ki., 曾美琪. January 2009 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
2

Employee perceptions of South African office spaces

Koor, Muneeba January 2016 (has links)
Research report is submitted in partial fulfilment to the requirement of the degree of Master of Science (Building) in the field of Property Development and Management, to the Faculty of Engineering and the Built Environment, School of Construction Economics and Management, University of the Witwatersrand, 2016 / The purpose of this study was to explore the type of office spaces in South Africa together with the presence of generational and cultural/ethnic differences in employee’s perception in the office environment on particular aspects. The research was carried out as a single case study of an office using private consultancy firm, located in Johannesburg, South Africa. Questionnaires were sent out to employees based in various segments within the firm. The study showed that the leading office typology is open plan/group office spaces as opposed to all other office configurations within the firm, such as private/cellular offices. The case study highlights the trade-off between collaboration and privacy in the primary office typology, open plan office spaces. The findings demonstrated that no significant differences exist between the different generations’ and cultures’ ability to conduct activities which are influenced by personal and interpersonal aspects of the office spaces. Furthermore, findings illustrated that no generational and cultural differences exist in the environmental, personal and design aspects of the office space. Lastly, findings showed that generational and cultural differences do exist in group cohesion and intension to stay. The main limitation of research is the small sample size which may have resulted in an untrue reflection in the generalisation of the population. The paper’s findings add to the cultural and ethnic differences experienced in open plan offices on personal/interpersonal, environmental and design aspects. Further studies need to explore the possible theoretical links between the workspace, group cohesion, intension to stay and productivity for South African office using firms. Keywords: generational differences, cultural/ethnic difference, employees’ experiences, collaboration, privacy, team work / MT2017
3

Internal Leasing of Student Housing with Outsourced Economic Administration: Social and Economic Sustainability : A study of the implications / Intern uthyrning av studentbostäder med inköpt ekonomisk förvaltning: Social och ekonomisk hållbarhet : En studie av implikationer

Dahlbäck, Sofia, Widlund, Helena January 2024 (has links)
The Swedish rental system is governed by multiple legal frameworks encompassing laws and regulations that dictate the rental relationships between landlords and tenants. Student residences operate similarly to regular rental accommodations and therefore fall under the same regulations. Various leasing strategies are employed by Swedish real estate companies, including outsourcing, insourcing and block leasing. The introduction of a new regulation, SFS 2022:1515, has brought new challenges for real estate companies leasing their student accommodations to educational institutions.  The purpose of this master thesis is to explore the challenges associated with managing student housing rentals internally with an external entity handling the economic administration, with a focus on social and economic sustainability. To fulfil the purpose of this thesis, a mixed-method approach was employed including semi-structured interviews and surveys. The interviews involved real estate companies, universities, and students, and the surveys were exclusively aimed at the students. Additionally, a literature review was conducted. The results indicate that an organization’s decision between outsourcing and insourcing is influenced by various factors. The choice is situational, as it heavily relies on the organization’s nature, strategy, and core competencies. Results also show a strong correlation between tenant satisfaction and tenant’s perception of their landlord, where tenant satisfaction is greatly affected by both physical attributes as well as quality of the tenant-landlord relationship. The cases of block leasing analyzed in this study proved to succeed in delivering social management and tenant satisfaction among students, as the strategy fosters close contact with the block tenant, serving as a beneficial aspect of the arrangement. Furthermore, the level of tenant satisfaction proved to be similar for the internal leasing strategy. The anticipated challenges of transitioning from block leasing to internal leasing with outsourced economic administration include challenges of upholding the same level of social management, reduction in the operating surplus, addressing additional resource-intensive tasks, and handling possible principal-agent conflicts with the external party. / Det svenska hyressystemet styrs av flera rättsliga ramar som omfattar lagar och förordningar som reglerar hyresrelationerna mellan hyresvärdar och hyresgäster. Studentbostäder fungerar på liknande sätt som vanliga hyresbostäder och faller därför under samma regler. Svenska fastighetsbolag använder sig av olika uthyrningsstrategier, inklusive outsourcing, insourcing och blockuthyrning. Införandet av en ny förordning, SFS 2022:1515, har medfört nya utmaningar för fastighetsbolag som hyr ut sina studentbostäder till utbildningsinstitutioner.  Syftet med denna masteruppsats är att undersöka de utmaningar som är förknippade med att hantera studentbostäder internt, med en extern part som sköter den ekonomiska förvaltningen. Målet är att utreda detta ur ett hållbart perspektiv, med fokus på både ekonomisk och social hållbarhet. För att uppfylla syftet med denna uppsats användes en mixad metod som inkluderade semistrukturerade intervjuer och en enkätundersökning. Intervjuerna involverade fastighetsbolag, universitet och studenter, medan enkäten riktades exklusivt till studenterna. Dessutom genomfördes en litteraturstudie. Resultaten visar att organisationers beslut mellan outsourcing och insourcing påverkas av olika faktorer. Valet är situationsbundet, eftersom det i hög grad beror på organisationens natur, strategi och kärnkompetenser. Resultaten visar också en stark korrelation mellan hyresgästnöjdhet och uppfattningen av hyresvärden, där hyresgästnöjdhet påverkas av både fysiska attribut och kvaliteten på hyresgästens relation till hyresvärden. De fall av blockuthyrning som analyserades i denna studie visade sig vara framgångsrika när det gäller att leverera social förvaltning och hyresgästnöjdhet bland studenter. Detta eftersom strategin ofta främjar nära kontakt mellan blockhyresgästen och studenterna, vilket är en fördelaktig aspekt av arrangemanget. Nivån av hyresgästnöjdhet visade sig dessutom vara liknande för den interna uthyrningsstrategin. De förväntade utmaningarna vid en övergång från blockuthyrning till intern uthyrning med inköpt ekonomisk förvaltning inkluderar svårigheter att upprätthålla samma nivå av social förvaltning, minskning av driftsöverskottet, hantering av ytterligare resurskrävande uppgifter samt att hantera eventuella principal-agent-konflikter med den externa parten.
4

SMARTQUAL LITE : Assessing the Property Management’s Technological Service Quality of Office Buildings in Stockholm / SMARTQUAL LITE : Bedömning av fastighetsförvaltningens teknologiska servicekvalitet på kontorsbyggnader i Stockholm

Lindström, David January 2023 (has links)
This master's thesis presents the development of a conceptual model, SMARTQUAL LITE, designed to measure and evaluate the quality of services delivered by smart buildings. The purpose of this research is to provide a foundation for a comprehensive service quality model, SMARTQUAL, enabling smart building service providers to enhance their service offerings and effectively meet tenant demands. The study addresses three key research questions: firstly, it explores how smart building services can be leveraged to improve the quality of office spaces. Secondly, it investigates whether property owners adequately meet tenant demands for smart building services. Lastly, it aims to establish a reliable and valid method for measuring the quality of smart building services. The findings highlight the presence of numerous digital tools and solutions offered by established companies specializing in smart infrastructure and smart buildings. These solutions offer substantial advantages, with their limitations gradually diminishing. The PropTech market is poised for the implementation of smart digital solutions to enhance office space quality. However, a significant challenge lies in convincing property owners of the intangible benefits provided by these solutions. While the argument for energy efficiency is relatively straightforward due to its cost-saving potential, the objective value of other smart building services remains unclear. This study aims to bridge this gap by proposing a simplified yet valid and credible measurement of smart buildingservice quality. Additionally, it explores the responsiveness of property owners to tenant demands. By developing SMARTQUAL LITE, this research provides a practical framework for assessing the service quality of smart building offerings. The model contributes to the ongoing advancement of smart building technology and encourages service providers to make informed decisions about service upgrades and offerings. Ultimately, it seeks to create a more tenantcentric approach to smart building services, ensuring an improved quality of office spaces in line with evolving demands and expectations. / Denna masteruppsats presenterar utvecklingen av en konceptuell modell, SMARTQUAL LITE, designad för att mäta och utvärdera kvaliteten på tjänster som levereras av smarta byggnader. Syftet med denna forskning är att ge en grund för en heltäckande tjänstekvalitetsmodell, SMARTQUAL, som gör det möjligt för leverantörer av smarta byggnadstjänster att förbättra sina tjänsteerbjudanden och effektivt möta hyresgästernas krav. Studien tar upp tre viktiga forskningsfrågor: för det första undersöker den hur smarta byggnadstjänster kan utnyttjas för att förbättra kvaliteten på kontorsutrymmen. För det andra undersöks om fastighetsägare uppfyller hyresgästernas krav på smarta tjänster på ett lämpligt sätt. Slutligen syftar det till att etablera en trovärdig och giltig metod för att mäta kvaliteten på smarta byggnadstjänster. Resultaten belyser närvaron av många digitala verktyg och lösningar som erbjuds av etablerade företag som specialiserar sig på smart infrastruktur och smarta byggnader. Dessa lösningar erbjuder betydande fördelar, medan deras begränsningar gradvis minskar. PropTech-marknaden är redo för implementering av smarta digitala lösningar för att förbättra kvaliteten av kontorsutrymmen. En betydande utmaning ligger dock i att övertygafastighetsägare om de immateriella fördelarna med dessa lösningar. Även om argumentet för energieffektivitet är relativt enkelt på grund av dess kostnadsbesparingspotential, är det objektiva värdet av andra smarta byggnadstjänster fortfarande oklart. Denna studie syftar till att överbrygga denna klyfta genom att föreslå en förenklad men giltig och trovärdig mätning av kvaliteten på smarta byggnadstjänster. Dessutom utforskar den fastighetsägares lyhördhet för hyresgästernas krav och efterfrågan. Genom att utveckla SMARTQUAL LITE ger denna forskning ett praktiskt ramverk för att bedöma servicekvaliteten hos smarta byggnader. Modellen bidrar till den pågående utvecklingen av smart byggnadsteknik och uppmuntrar tjänsteleverantörer att fatta välgrundade beslut om tjänsteuppgraderingar och erbjudanden. I slutändan strävar det efter att skapa ett mer hyresgästcentrerat tillvägagångssätt för smarta byggnadstjänster, vilket säkerställer en förbättrad kvalitet på kontorsytor i linje med förändrade krav och förväntningar.
5

The role of communication tools in shopping centre management within the greater Durban area

Kanny, Evashnie 23 July 2014 (has links)
Submitted in fulfilment of the requirement for the Masters Degree of Technology: Public Relations Management, Durban University of Technology, 2013. / In South Africa, the competition between shopping centres has increased significantly over the years due to the increase in the number of shopping centres and the changing shopping behaviour. The success of any shopping centre depends on the revenue generated by customers who frequent the mall to make purchases or use the services of the retail/entertainment outlets. To attract customers to shopping centres, management has to ensure that malls are effectively promoted to relevant stakeholders. Communication is important in any promotional, public relations or marketing activity and should be effective, persuasive and managed in a formal and structured way which fits into the overall goals of the mall. Shopping centre management may use a number of communication tools such as (and are not limited to) advertising, sales promotions, public relations, personal selling and sponsorship. However, do these strategies play a role in generating revenue to promote the overall success of a shopping centre? This dissertation, therefore, sets out to identify and examine the communication tools used by shopping centre managers within the greater Durban area in South Africa. It does so by interviewing marketing managers and the tenant mix of five competitive shopping centres within the greater Durban area in South Africa. Data will be collected from the respondents through questionnaires and an interview schedule. One of the significant results emerging from this study is that the function of tenant relations; promotions; publicity; and public relations plays an integral part in the effective functioning of a shopping centre.

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