PhD (Business Management) / Department of Business Management / Contemporary cloud-based computing is crucial for the efficient delivery of ICT systems to users, as well as for versatile disaster recovery and business continuity management (BCM) platforms. Based on the need for efficient and fault-tolerant port operations, this study proposes a cloud-based business continuity framework (BCM) for the container terminal operations (CTO) in South Africa. The study examined the impact of ICT systems and services on Container Terminal Operations (CTO); determined Critical Business Functions in operations that must stay operational and analysed the impact of the unavailability of ICT systems and services on critical operations. This empirical study employed both quantitative and qualitative research designs and collecting data through self-constructed and self-administered questionnaires and interviews. Quantitative data was analysed using the IBM Statistical Package of Social Science (SPSS) Version 23 while qualitative data was analysed through thematic analysis of interviews. Results show that to realize effective organizational resilience using BCM, three insights, as underlying mechanisms for assimilating cloud computing in BCM can be inferred: the first is that a digitalized BCM architecture ‘fits’ the cloud computing model. The specific BCM characteristics that befits cloud computing are continuous data processing; continuous data access and delivery; multi-platform data access; always – on ICT Services; and better decision making. Secondly, the cloud computing model is a ‘viable’ model that can contribute to managing complex organizations characterized by business units that are highly differentiated in terms of size, structure, ICT and investment levels. For such complex organizations, viability is visible in terms of how the multi-units can harness collective intelligence (CI) for more effective BCM. Collective intelligence, as a form of universally distributed intelligence that is constantly enhanced, coordinated in real time, and which results in effective mobilization of organizational competence, is a core organizing metaphor for achieving BCM in a complex organization. Lastly, to realize BCM, underpinned by greater digitalization of BCM and harnessing of CI; there is need for rethinking strategy towards adoption of an ‘Intelliport strategy’ or ‘smart’ BCM for ports, currently intertwined with the notion of the 4IR. That the ‘smart’ nature of BCM require the assimilation of 4IR technologies that enable ubiquitous presence and real time information regarding organizational processes. Adopting an ‘Intelliport strategy’ is likely to have two main implications for BCM and practice: the first is linked to the development of a circular economy, in which aggregation of BCM activities can enhance sustainable development of the seaports; and secondly, adoption of a cloud computing model that can result in the enhancement of business growth of the units promote collaborative problem solving and decision making in BCM. / NRF

[ES] Este trabajo tiene como objetivo aumentar el conocimiento sobre las funcionalidades de los sistemas operativos de terminales (TOS) gestionando terminales de cualquier tipo (portuarias, interiores) con el fin de mejorar su desempeño y contribuir a la reducción de esa congestión. 117 funcionalidades han sido agrupadas en 6 clusters principales: Almacén, Operaciones marítimas, Puerta, Master Data, Comunicaciones y ERP Dashboard. Los resultados muestran que el traqueo del timing de los buques, la optimización de espacio, el desarrollo de listas de carga y/o descarga y la optimización de las ubicaciones de los contenedores son las funcionalidades más importantes de una TOS, y no deberían de faltar en ninguna de ellas que se precie para ser un buen cerebro de una terminal. Posteriormente, mediante una simulación en ambiente real, se perseguía el objetivo de verificar si profundizar en esas funcionalidades de una TOS efectivamente producía una mejora en los indicadores clave de desempeño de una terminal. / [CA] Aquest treball té com a objectiu augmentar el coneixement de les funcionalitats de les TOS gestionant terminales de qualsevol tipus (portuaries, interiors) amb la fi de millorar el seu acompliment i contribuir a la reducció d'eixa congestió. 117 funcionalitats han sigut agrupades en 6 clusters principales: Magatzem, Operacions marítimes, Porta, Master Data, Comunicacions i ERP Dashboard. El resultats mostren que el seguiment del timing del barcs, la optimització de l'espai, el desenvolupament de llistes de càrrega o descàrrega i la optimització de les ubicacions dels contenidors son les funcionalitats més importants d'una TOS, i no deurien de faltar en ninguna que vullga ser un bon cervell d'una terminal. Posteriorment, mitjançant una simulació en ambient reial, es perseguia l'objectiu de verificar si, profunditzant en eixes funcionalitats d'una TOS, efectivament es produïa una millora en el indicadors claus d'acompliment d'una terminal. / [EN] This work aims to improve the knowledge about the functionalities of Terminal Operating Systems (TOS) managing container terminales of sea, river, and dry ports, with the aim of improving their performance and contributing to reducing congestion and GHG emissions to achieve a higher sustainability. One hundred and seven functionalities were grouped into six main clusters: Warehouse, Maritime Operations, Gate, Master Data, Communications, and ERP (Enterprise Resource Planning) Dashboard. The results show that time tracking of vessels, space optimization, development of loading and unloading lists, and optimization of container locations are the most important functionalities of a TOS. After this, using a simulation on a real environment, the target sought was to verify, if deepening in these functionalities of a TOS, there was an improvement of the terminal key performance indicators. / Hervás Peralta, M. (2021). Identificación y ponderación de las funcionalidades de una TOS (Terminal Operating System) mediante aplicación de método de análisis jerárquico (AHP). Microsimulación de resultados en ambiente real simulado [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/171470 / TESIS