The thesis focuses on implementation of Business Intelligence in a small retail company. The aim of the thesis is to design a pilot Business Intelligence solution to support management activities in Lintea, s. r. o. The company is part of Slovak lingerie and underwear retail market since 2004. Business performance measurement is not effectively supported in the company. Rise in the quality level of management activities is the main benefit of the proposed implementation which is achieved by delivering previously inaccessible or laboriously accessible information in an appropriate form. Proposed solution substantially simplifies, accelerates and improves management and decision making activities in the company. Thesis has two parts: theoretical and practical. Theoretical part has two chapters devoted to performance management and BI. Chapter about performance management presents wider aspects of using BI in companies and introduces the Balanced Scorecard method. Chapter about Business Intelligence defines BI, explains its principles, components and basic analytic method of BI - the dimensional modelling which is then applied in the practical part. The theoretical part ends with the description of current situation in the BI market. The practical part starts with the introduction of the company Lintea, s. r. o. followed by the description of its current state and proposal of the business performance measures based on the Balanced Scorecard method. Second chapter of the practical part contains the proposed Business Intelligence solution itself. Individual steps of the Business Intelligence design process are: analysis of prerequisites and requirements, analysis of data sources, dimensional modelling, ETL design, multidimensional data structures design and finally presentation layer design.

In this thesis the candidate explores the apparent gaps between strategy development and strategy implementation (the strategy alignment question), and between business end-user needs and the suppliers of information technology (IT) related products and services. With business intelligence (BI) emerging as one of the fastest growing fields in IT, the candidate develops a conceptual model in which BI is placed into context with other relevant subjects such as strategy development, enterprise architecture and modelling and performance measurement. The emphasis is on the development of processes and templates that support a closed loop control system with the following process steps: - A business strategy is defined. - The implication of the strategy on business processes, supporting IT resources and organizational structure is formally documented according to enterprise architecture principles. - This documented blueprint of the organization helps to implement the selected business strategy. - A performance measurement system is developed and supported by a well-designed data warehouse. - On a regular basis the measurements that were defined to support the implementation of the strategy, together with information from the external environment are interpreted and this analysis leads to either a new strategy, or refinement of the implementation of the existing strategy. Both options may lead to changes in the enterprise architecture, the execution of business processes and/or the performance measurement system. Some of the individual components of the model are supported by existing theories, for example the Zachman Framework for enterprise architecture and the Balanced Scorecard from Kaplan and Norton. The contribution of the author was to position them in the bigger picture to indicate how they can add value with regard to the establishment of business intelligence in organizations. Instead of packaging existing ideas slightly differently under a new name, the author intentionally searched for existing theories to fulfil certain requirements in the Bigger Picture BI Context Model. Apart from a set of templates that were adapted from various other sources and packaged into practical formats that can be used during facilitation sessions, the author has also developed and described the Fourier Model and the Pots of Money Model. The Fourier Model is a powerful conceptual model that helps a business to package solutions for market related requirements through selections of previously defined building blocks (technical components) that can be delivered through various business entities, depending on the requirements of the opportunity. The Pots of Money Model is a quantitative model embedded in a spreadsheet format to illustrate and communicate the effect of spending decisions in one area of the business on other areas. The candidate demonstrates the Bigger Picture BI Context Model in several case studies. The thesis is accompanied by a CD ROM, which contains over 700 references to relevant literature (most of them available in full text) and links to internet web sites, as well as examples of the software templates that support some of the steps in the context model. The following figure depicts the conceptual model in schematic format: (See figure in the abstract of 00front) / Thesis (PhD (Industrial Engineering))--University of Pretoria, 2006. / Industrial and Systems Engineering / unrestricted

Diploma thesis is focused on the strategic performance management and Business Intelligence domain. Main objectives of the thesis are to define strategic goals of building enterprise by help of the Balanced Scorecard (BSC) concept and to assign specific metrics to these strategic goals. Another objective of this work is to design Business Intelligence (BI) implementation which means building a data warehouse upon company data, multidimensional cubes and user-defined reports. Initial theoretical principles are described in the first part of this work in which main issues of strategic performance management, BSC concept and BI domain are specified. In the practical part the strategic goals and specific metrics of building enterprise are defined. The output of this chapter is an overall strategic map containing strategic goals with assigned metrics and also comments describing mutual relationships of these goals. Next chapter deals with building a data warehouse upon company data, multidimensional cubes and user-defined reports with measured values interpretation. Contribution of the thesis consists in the enterprise management model upon BSC concept which helps specify strategic goals and also the design of BI implementation which should simplify monitoring of these strategic goals by the help of the metrics specified. Another contribution for building industry enterprise management can be an overview of main BI technologies and the ways and means of its practical application.

The objective of the diploma paper is to outline the economic situation of the company O-I Sales and Distribution Czech Republic, Ltd. The initial effort was to lay down the economic theory. This section describes the methodics that are applied in the practical part of the diploma paper. The practical part is concentrated on four thematic sections: describtion of the company, financial analysis of the company, calculation of bankruptcy indicators, concretely the ratio ZETA from Prof. Altman and the index IN95 and the implementation of creditworthy indicators, namely the model of the vitality from Harry Pollak and the system Balanced Scorecard. Some deficiencies, solution and measures are than refered on the basis of this analysis. The confrontation of the applied methodologies is made at the close of the diploma paper.

This thesis addresses issues of measuring and managing the performance of commercial bank institutions by means of a system called Corporate Performance Management (CPM). The theoretical part of this work is devoted to introduction of banking industry and methods of performance measurement in commercial banks. It introduces a general concept and key components of CPM supported by Business Intelligence technology. In the practical part of this work there is introduced the design of two concrete CPM solutions which are being currently built in banks -- KPI processing and interest margin calculation. The main thesis contribution to the existing literature is a creation of complex material about relevant aspects of implementation CPM solutions in data warehouses of commercial banks and creation the conceptual design of a concrete solution.

This diploma thesis deals with the implementation of Business Intelligence solution in a travel industry company and its interconnection to Balanced Scorecard as one of the enterprise performance management tool. First part focuses on pointing out the main theoretical foundations of Balanced Scorecard and Business Intelligence. It describes Balanced Scorecard and its principles and it also defines Business Intelligence, the architecture of BI and the implementation process generally. In the second part the particular metrics model is generated and a few specific metrics from this model are implemented in the Business Intelligence pilot project.

The thesis deals with Balanced Scorecard (BSC) method from the related theoretical and practical point of view. Starting point of the thesis focuses on the content of Balanced Scorecard that is expressed by the analysis of the two key functions of BSC -- BSC as a measurement system and BSC as a strategic management system. The content analysis of BSC is accompanied by the description of the suitable techniques that can be used in the process of creating BSC. On the basis of gained information of the content aspects and the suitable techniques is created proposal of BSC system for real Train Engineer a.s. Corporation.

Diploma thesis is focused on the implementation of customer relationship management and Business Intelligence solutions in the small business company using open source technologies. Main objective of the thesis is implementation of CRM and Business Intelligence and evaluation of usability of these solutions. Thesis describes basic elements of these solutions. For the setting up metrics is using Balanced Scorecard. In the next part of this thesis is designed the whole Business Intelligence including the creating of data model and OLAP cubes using open source technologies. Theoretical background is described in the first part of thesis. There are defined basic terms from scope of strategic management using Balanced Scorecard, CRM and Business Intelligence. Thesis demonstrates using and creation of the whole Business Intelligence solution. There are also evaluated difficulties in implementation of these products. In thesis is designed data warehouse and the whole solution including reports.

The subject of this thesis is a pilot project of the implementation of the BI (Business Intelligence) solution in the company Haguess, a. s. The project is concerned with the analyses of data stored in a database -- DataBase Management System (DBMS) -- which is used as a data source by the web application Customer Support Center (CSC). Haguess primarily uses CSC as a helpdesk for its clients and partners, but also uses it for internal purposes. The main use of the CSC application is to support information systems delivered by Haguess. There were two motives for the choice of this subject: BI software tools had not previously been used by Haguess, and the company management was keen to get data analyses from the CSC application. That's why I decided to do these analyses. My goal was to create a practically useful solution which would be an incentive for Haguess to use BI software tools for other purposes. This thesis has two main goals. The first one is the realisation of the pilot BI solution, which would outline the possibilities for analysis of data from the CSC application using BI software tools. This involved the following activities: multidimensional analysis and BI solution design -- i.e. design of data pipelines, OLAP (On-Line Analytical Processing) cube/cubes, and user tools in MS Excel calculator. The second goal was to select the proper software tools for a future complex realisation and running of the BI solution. The first objective was achieved by doing the following: proper analysis of the CSC application data model, definition of user requests for output analysis and its comparison with the data model analysis. Based on this comparison, the basic subjects of output analyses were determined. These basic subjects were the starting point for the implementation of the BI solution. The second objective was achieved as follows: on the basis of the implementation results, basic demands (criteria) for BI software tools features were determined, bearing in mind the possible future complex realisation and running of a BI solution. Research determined which BI software tools were available on the market. The most suitable BI software tool was selected following a comparison of available options, and the criteria mentioned above. The primary outcome of this thesis is the creation of a practically usable BI solution.

The main goal of this work is to create some kind of simple methodology that can help to improve effectiveness of public organizations. There're a lot of theories and methodologies focused on this topic and there is a good chance many new ones will be presented in the future. These came mainly from management field and sometimes from other fields as well. This work focuses mainly on Business Process Reengineering and combines it with other methodologies hoping, it will help in a process improvements in the public sector. Focus is on Czech Republic but this work should be useful to other countries as well, if necessary changes are made in order to shape things that are different between the countries. In this work, a whole project cycle of the public organization processes improvement project can be found, but some project phases will be explained in more detail then the other. Focus is on the analytic parts of the project (strategy creation, use of UML, BSC and other models and methodologies like that) rather than the project management parts of the project. All the practical examples are from public sector organization -- namely the administrative office of one of the city districts of Prague. After reading this work, reader should have moderate understanding of the application of a BPR methodology in the public sector and how it can be supported by other methodologies. There is also big portion of models and diagrams in this work showing pieces of reality from chosen public organization. Their meaning is to show what is usually done in this kind of project and how to understand the models. This works goal isn't creation of a guideline to UML or any other modeling principles.