Top management commitment and employees empowerment is one of the most important and vital principle in total quality management, because it is often assumes to have a strong relationship with customer satisfaction. In TQM implementation top management commitment in creating an organizational climate that empowers employees is very imperative. Thus, this can be achieved with top management commitment in training employees and giving employees opportunities to be responsible for the quality of their work. TQM strategy brings about a turn around in corporate culture as compared to the old traditional system of management in which the top management simply give orders and the employees merely obey them. In this study we’ll show that TQM objective of quality improvement and customer satisfaction can be better achieve if the top management are committed to empower employees to be responsible for the quality of their work and also empowerment in relation to decision making authority and process. We’ll as well show that empowerment in TQM brings about a flattened organizational chart where there is a shared responsibility between the managers and the employees. Despite some arguments put forward by some researchers to criticize employee empowerment, we’ll as well show that employees’ empowerment and improved level of job satisfaction can be facilitated by top management leadership and commitment to the goal of customer satisfaction in TQM organization. / Uppsatsnivå: D

Problem – Lean is a concept used by organizations to become more efficient, thus more competitive. However, it has been documented that only a small portion of all implementations actually succeeds. Research has suggested critical success factors and pointed out top management commitment as being vital for a successful implementation. It is therefore confirmed that without top managers’ involvement, the venture cannot succeed. However, despite existing research on how to succeed, top managers are still lacking commitment which has caused many implementations to fail. Purpose – This study aims to use the side-bet theory of Becker (1960) to explore the phenomena to why top managers’ commitment is vacillating during the implementation of Lean. The research question is; Why is top managers’ commitment not consistent to Lean implementation when regarding their side-bets? Methodology – Data collecting has been qualitative where semi structured interviews have been executed with five top managers of different organizations. Some have succeeded to implement Lean and some have not. The side-bet theory has been used to create a framework for where the empirical data is constrained to. Conclusions – Before and during the implementation, top managers are only committed to a successful implementation if they find themselves having enough penalties associated with a failed implementation. Only when they realize that there exists side-bets and penalties of enough magnitude, their commitment will be consistent and the implementation successful. The side-bets which have shown to be decisive to determine a consistent or deviating commitment are the ones belonging to ‘Generalized cultural expectations’ and ‘Impersonal bureaucratic arrangements’. The penalties associated with these side-bets have been of socially form than economically. Furthermore, these side-bets and penalties have shown to arise when top managers and their organization have made it clear that the Lean venture is of highest priority and any sidestep from it is considered as wrong. Implications – This study has contributed with an understanding of why top manager’s commitment is consistent or deviating during the Lean implementation. Research so far has suggested how top managers’ commitment is deviating and consistent. This study provides the explanation of why. By exploring the answer to why top managers lack commitment, the possibility of ensuring consistent commitment is raised. Referring to Becker (1960) people operates only when they understand why and find value in a certain kind of activity.  Delimitations – The study is only focused on the dimension of continuance commitment. There is a possibility to study other dimensions of commitment in this field of research (i.e. affective and normative commitment).  The findings are based on Swedish top managers, thus using the findings outside Sweden should be proceeded with caution since culture has effect on commitment.

Yes / We examine corporate inertia towards circularity transition using organisational case studies, observations, and qualitative interviews with business executives. The study explores how the values and beliefs of business leaders and managers promote or inhibit internal and external stakeholder engagement to enable transition to circular business models. We focus on four large UK food companies, conducting interviews with 11 senior managers. Rather than a lack of awareness of the circular economy (CE), the results demonstrate that business leaders are not persuaded by the short-to medium-term business case for a CE. There is misalignment between values and beliefs of business executives and the circularity values and goals of their organisations. The misaligned values and beliefs inhibit relevant stakeholder engagement for transitions to a CE with responsibility shifted to civil society and public institutions. Management commitment to circularity transitions are at best a sophisticated form of circularity greenwashing. The study further suggests a general lack of collective disposition to foster collaborations with sectoral and supply chain partners to engender circularity transitions due to the absence of any standard systems for CE performance indicators. Circularity education and training play a positive mediatory role in changing negative assumptions, including the promotion of managers' engagement with other relevant stakeholders to build synergies and strategies for CE systems. The findings contribute to understanding the dynamics of corporate inertia regarding transitions to CE and highlight the relevance of aligning the personal values and beliefs of top management with organisational, sectoral, and supply chain partners’ values and goals.

Yes / Achieving energy efficiency through adoption of energy management practices remain top priorities among industry. Studies focusing on energy management practices are scarce and this area needs to be focused. Building on the perspective of resource-based view and behavioral theory of corporate governance, the purpose of the study is to develop and test an integrative framework linking manufacturing firm's energy management practices (EMPs) to environmental and financial performance through mediating roles played by energy efficiency and audit. The moderating role played by the top management commitment is further examined. Structural equation modeling was employed to test the hypotheses alongside Hayes' PROCESS to check moderation effects. Results from a survey of 637 employees working in Small- and Medium-sized Enterprises (SMEs) of Indian manufacturing firms indicate that EMPs result into increased environmental as well as financial performance of the firm. It was also found that energy efficiency mediates the relationship between the adoption of EMPs and environmental performance, amplified by top management commitment. Further, energy audit mediates the effect of EMPs on energy efficiency. The study contributes to offering the new research directions to identify alternatives that monetises environmental concepts such as energy efficiency, leading to higher performance of SMEs. / The full-text of this article will be released for public view at the end of the publisher embargo on 20 Dec 2022.