published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

by Chan Chun Wai. / Thesis (M.Phil.)--Chinese University of Hong Kong, 1996. / Includes bibliographical references (leaves 128-137). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.ix / PREFACE --- p.x / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- LITERATURE REVIEW --- p.6 / Definition of Terms --- p.6 / Definition of Quality --- p.6 / Definition of Total Quality Management --- p.7 / "Comparison of Quality Management Approaches of Deming, Juran and Crosby" --- p.9 / Deming's Approach to Quality Management --- p.9 / Juran's Approach to Quality Management --- p.10 / "Crosby,s Approach to Quality Management" --- p.11 / Evaluation of Quality Management Frameworks --- p.12 / International Quality Standards --- p.12 / The Deming Prize --- p.14 / The Malcolm Baldrige National Quality Award --- p.15 / Selection of Quality Management Framework --- p.17 / Past Research on the Malcolm Baldrige National Quality Award Criteria --- p.20 / Chapter III. --- THE CONCEPTUAL RESEARCH MODEL AND RESEARCH HYPOTHESIS --- p.23 / The Conceptual Research Model --- p.23 / Research Hypothesis --- p.25 / Chapter IV. --- RESEARCH METHODOLOGY --- p.34 / Research Design --- p.34 / Questionnaire Design --- p.34 / Identification and Selection of Measurement Items in the Questionnaire --- p.34 / Measurement Method --- p.37 / Pretest and Refinement of the Questionnaire --- p.38 / Data Collection --- p.39 / Respondent Characteristics --- p.41 / Adjustment of Industry Effect --- p.44 / Chapter V. --- STATISTICAL ANALYSIS --- p.48 / Analysis of Construct Reliability --- p.48 / Analysis of Validity --- p.49 / Content Validity --- p.50 / Construct Validity --- p.51 / Analysis of Structural Equation Model --- p.51 / Analysis of Overall Model Fitness --- p.53 / Analysis of Measurement Model --- p.54 / Analysis of Structural Model --- p.55 / Path Analysis --- p.56 / Hypothesis Testing --- p.58 / Chapter VI. --- REFORMULATION OF THE MODEL --- p.67 / Chapter VII. --- DISCUSSION --- p.72 / The Measurement Model --- p.72 / The Structural Model --- p.78 / Chapter VIII . --- CONCLUSION --- p.89 / TABLE 1-25 --- p.92 / FIGURE 1-6 --- p.122 / BIBLIOGRAPHY --- p.128 / APPENDIX --- p.138

by Chew Chun-Ho Albert. / Includes questionnaire. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 65-66). / ABSTRACT --- p.ii / TALBE OF CONTENTS --- p.iii / LIST OF FIGURES --- p.v / LIST OF TALBES --- p.vi / ACKNOWLEDGEMENTS --- p.vii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Hong Kong's Investment in the Southern China --- p.2 / The Quality Issue --- p.3 / Research Objectives --- p.5 / Chapter II. --- LITERATURE REVIEW --- p.6 / Background of Total Quality Management --- p.7 / Definition of TQM --- p.7 / Words from the 'Quality Gurus' --- p.8 / Key Success Factors of TQM Adoption --- p.11 / Quality Movement in Hong Kong --- p.16 / Quality Movement In China --- p.18 / Chapter III. --- RESEARCH METHODOLOGY --- p.19 / Literature Review --- p.19 / Questionnaire Survey --- p.19 / Questionnaire Construction --- p.19 / Data Collection --- p.20 / Chapter IV. --- RESEARCH FINDINGS --- p.22 / Questionnaire Survey --- p.22 / Company Description and Background Information --- p.22 / Status of TQM Program --- p.27 / Implementation and Maintenance of TQM Program --- p.29 / Limitation of Questionnaire Survey --- p.35 / Chapter V. --- DISCUSSION --- p.36 / Chapter VI. --- RECOMMENDATIONS AND CONCLUSION --- p.41 / APPENDIX 1 QUSTIONNAIRE --- p.45 / APPENDIX 2 LIST OF PARTICIPANTS --- p.49 / APPENDIX 3 SUMMARY OF QUESTIONNAIRE RESPONDENTS --- p.52 / APPENDIX 4 PROFIT-SHARING PROGRAM -JOHNSONVILLE EXAMPLE --- p.61 / BIBLIOGRAPHY --- p.65

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration

published_or_final_version / Business Administration / Master / Master of Business Administration