by Tsoi To-wa. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 68-70). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF FIGURES --- p.v / ACKNOWLEDGEMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION / General Organization of the MBA Project --- p.1 / Broad Problem Area --- p.2 / Preliminary Data Collection --- p.4 / Initial Literature Survey --- p.5 / Problem Definition --- p.6 / Project Process and Management --- p.6 / Chapter II. --- RESEARCH METHODOLOGY / Methodology --- p.9 / Case Study Approach --- p.9 / Purpose of the Study --- p.10 / The Settings --- p.10 / Breadth and Time-Frame of Study --- p.11 / Data Collection --- p.12 / Casual Discussions --- p.12 / Observational Surveys --- p.12 / Chapter III. --- LITERATURE SURVEY / Definition of Quality --- p.13 / TQM as a Concept --- p.14 / Customer Orientation --- p.15 / Empowering People to Achieve Quality --- p.16 / TQM as a Process --- p.17 / Deming's 14 Points --- p.19 / Chinese Business Culture and Style --- p.21 / Chinese Behavioural Culture and Style --- p.26 / Chapter IV. --- DATA COLLECTION / The Group's Business Activities --- p.27 / The Role of the Development Department --- p.29 / Difficulties with Building Process --- p.29 / The Internal Organization of Development Department --- p.30 / The Internal Working of Development Department --- p.33 / Lack of Longer Term Perspectives --- p.33 / Lack of Specified Working Procedures --- p.34 / Lack of Formal Co-ordination among Different Departments --- p.35 / Lack of Formal Communication --- p.36 / Centralized Decision Making Authority --- p.36 / The Group's Mentality over Property Development --- p.37 / Lack of Performing Contractors --- p.37 / The Call for Quality --- p.38 / Corporate Goals and Values --- p.39 / Corporate Goals --- p.39 / Corporate Values --- p.40 / The Quality Improvement Process --- p.40 / Across the Company --- p.40 / Within the Development Department --- p.41 / Response on the TQM Efforts --- p.44 / Individual Response --- p.45 / Organizational Response --- p.49 / Chapter V. --- ANALYSIS AND INTERPRETATION / TQM as a Concept --- p.51 / Customer Orientation --- p.53 / Empowering People to Achieve Quality --- p.54 / TQM as a Process --- p.55 / Personalism and Face Giving --- p.56 / The Lack of Training --- p.56 / Chapter VI. --- CONCLUSION / Experiences with S Group from the Corporate Culture Perspective --- p.58 / Conclusion --- p.60 / Long Term Perspectives --- p.60 / Top Management Support --- p.60 / Improving Personnel Policy --- p.60 / Process vs Result Orientation --- p.61 / Cultural Changes --- p.61 / Recommendations for Further Study --- p.62 / APPENDIX --- p.64 / BIBLIOGRAPHY --- p.68

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Housing Management / Master / Master of Housing Management

published_or_final_version / Education / Master / Master of Education

published_or_final_version / abstract / toc / Industrial and Manufacturing Systems Engineering / Master / Master of Philosophy

published_or_final_version / Business Administration / Master / Master of Business Administration

by Wong Yuen-yee Grace. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves ). / ABSTRACT --- p.i-ii / TABLE OF CONTENTS --- p.iii-iv / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.4 / Official Documents --- p.4 / Interviews --- p.5 / Personal Observations --- p.7 / Chapter III. --- THE SETTING: HAVI GROUP (FAR EAST) LP --- p.8 / Perseco Asia-Pacific --- p.9 / Performance Designs --- p.10 / HAVI Food Services (Hong Kong) Ltd --- p.11 / BDP Asia-Pacific --- p.12 / HAVI Group Services --- p.13 / Current Staff of the Hong Kong Headquarter --- p.14 / Chapter IV. --- TOTAL QUALITY IN HAVI GROUP (FAR EAST) LP --- p.15 / History of TQP Development in the Far East Div --- p.16 / Awakening --- p.16 / Active --- p.18 / Definition of Total Quality --- p.2l / Total Quality as in the Employees' Eyes --- p.24 / Chapter V. --- PERFORMANCE MANAGEMENT IN HAVI GROUP (FAR EAST) LP --- p.28 / Performance Appraisal --- p.29 / Reward System --- p.34 / Training and Development --- p.38 / Chapter VI. --- REVIEWING THE PERFORMANCE APPRAISAL IN HAVI GROUP (FAR EAST) LP --- p.39 / Work of the Performance Review Task Force in 1993 --- p.40 / Continuing the Review in 1994 --- p.43 / Chapter VII. --- COMMENTS AND RECOMMENDATIONS --- p.46 / Performance Appraisal --- p.47 / For Managers --- p.48 / For General Staff --- p.50 / Common Aspects --- p.51 / Reward System --- p.53 / Training and Development --- p.57 / Chapter VIII. --- CONCLUSION --- p.59 / BIBLIOGRAPHY --- p.60-61 / APPENDICES --- p.62

by Hui See-mun Alice. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 51-53). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.ii / LIST OF ILLUSTRATIONS --- p.iii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.3 / Chapter III. --- TOTAL QUALITY MANAGEMENT - AN OVERVIEW --- p.5 / Importance of Quality to banks --- p.5 / History of TQM --- p.7 / Definitions on Quality.......: --- p.9 / Definitions of Total Quality Management --- p.10 / Critical factors for a successful TQM program --- p.14 / Chapter IV. --- TQM IN CHASE MANHATTAN BANK --- p.18 / Reasons for implementing TQM in Chase --- p.18 / Fundamental principles and values of Chase TQM --- p.18 / TQM implementation in Hong Kong --- p.23 / Chapter V. --- EVALUATION AND RECOMMENDATIONS --- p.29 / Evaluation of the system --- p.29 / Recommendations --- p.33 / Chapter VI. --- CONCLUSION --- p.39 / APPENDIX / Chapter 1. --- Overview of ISO 9000 --- p.41 / Chapter 2. --- HKMA Quality Award Criteria Framework --- p.43 / Chapter 3. --- TQM plan --- p.44 / Chapter 4. --- Problem solving process 8c Quality improvement process --- p.45 / Chapter 5. --- Deming's 14 principles --- p.46 / Chapter 6. --- Juran's 10 steps in quality improvement --- p.47 / Chapter 7. --- Crosby's 14 steps in quality improvement --- p.48 / Chapter 8. --- Malcolm Baldrige Award assessment system --- p.49 / BIBLIOGRAPHY --- p.51 / LIST OF ILLUSTRATIONS / Figure 1. Framework of Chase TQM --- p.19 / Figure 2. Plan-Do-Check-Act Cycle --- p.21 / Figure 3. TQM Plan --- p.44 / Figure 4. Problem Solving Process --- p.45 / Figure 5. Quality Improvement Process --- p.45

by Woo Yan Fan, Stella. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves [36-37, 3rd gp.]). / executive summary --- p.ii / table of contents --- p.viii / Chapter / Chapter I. --- environment of business --- p.1 / Background --- p.1 / Change in Construction Industry in the PRC Context --- p.2 / Quality Management in Hong Kong --- p.4 / Quality Awareness Campaign in the Construction Industry --- p.4 / Quality Management in the Public Sector --- p.5 / Business Opportunity in Quality Management in the PRC --- p.6 / Chapter ii. --- quality assurance - confidence to the purchaser --- p.7 / Definition --- p.7 / "Service Concept of the TQM Quality Management Co., Ltd" --- p.7 / Implementation of Quality Assurance Management --- p.8 / Benefits of a Fee-based Quality Assurance Sytem --- p.10 / Chapter iii. --- market reserach --- p.11 / Analysis of Quality Management in the PRC Context --- p.11 / Current Quality Problems --- p.11 / Underlying Reasons for Quality Problems --- p.12 / Implementation of Quality Assurance in China's Construction Industry --- p.12 / Difficulties in Applying Quality Assurance in China's Construction Industry --- p.14 / Strategy for Implementating Total Quality --- p.15 / Product Profile --- p.16 / Market Profile --- p.21 / "Shanghai""" --- p.22 / Beijing --- p.26 / Guangzhou --- p.28 / Market Potential --- p.28 / Customers' Profile --- p.32 / New World Development --- p.32 / Henderson China --- p.33 / Other Major Players --- p.35 / Competitors' Profile --- p.35 / Direct Competitors --- p.35 / Indirect Competitors --- p.35 / Chapter iv. --- target market --- p.37 / Chapter v. --- marketing strategy --- p.39 / Marketing Objectives --- p.39 / Customer Acquisition --- p.39 / Break Even in the First Year --- p.40 / Mission --- p.40 / Growth --- p.40 / Marketing Plan --- p.41 / Product --- p.42 / Product Objectives --- p.42 / Product Strategy --- p.43 / Promotion --- p.44 / Promotion Objectives --- p.44 / Promotion Strategy --- p.45 / Pricing --- p.45 / Pricing Objectives --- p.45 / Pricing Strategy --- p.46 / Growth --- p.47 / Growth Objectives --- p.47 / Growth Strategy --- p.48 / Human Resources --- p.48 / Human Resources Objectives --- p.48 / Human Resources Strategy --- p.49 / Chapter vi. --- management team --- p.50 / Leadership and Organisation --- p.50 / "Founders of the TQM Quality Management Co., Ltd" --- p.50 / Other Staff and Associates --- p.51 / Chapter vii. --- financial aspects --- p.52 / appendices / Chapter 1. --- SHANGHAI - PUDONG NEW DEVELOPMENT AREA --- p.A-l / Chapter 2. --- SHANGHAI - INFRASTRUCTURE DEVELOPMENT --- p.A-2 / INFRASTRUCTURE PLAN --- p.A-3 / INFRASTRUCTURE TABLE --- p.A-4 / Chapter 3. --- HONG KONG CONSORTIA ENTHUSIASTIC OVER SHANGHAI PROPERTY --- p.A-6 / Chapter 4. --- LOCAL QUALITY MANAGEMENT CONTRACT IN THE PRC --- p.A-9 / Chapter 5. --- CHINESE CITIES KEY REAL ESTATE FACTS AND FIGURES --- p.A-29 / bibliography. --- p.B-1

by Yip Hon-leung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 113-116). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / ACKNOWLEDGEMENTS --- p.vi / LIST OF ILLUSTRATIONS --- p.vii / LIST OF TABLES --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Basic Organization of this Project --- p.3 / The Case Background --- p.4 / Chapter II. --- METHODOLOGY --- p.7 / Basic Scope of the Study --- p.7 / Basic Approach --- p.8 / Confidentiality --- p.9 / Preliminary Literature Search --- p.9 / Chapter III. --- LITERATURE REVIEW --- p.10 / Deming's Fourteen Paints --- p.12 / Shewhart (Deming) Cycle --- p.17 / Juran's Trilogy --- p.20 / Crosby's Fourteen Steps --- p.23 / Ishikawa and Feigenbaum on Total Quality Control --- p.28 / TQM Examples --- p.30 / Chapter IV. --- STUDY FINDINGS --- p.38 / TQM Program of CLP as a Whole --- p.38 / TQM Organization and Major Activities --- p.39 / Total Quality Awareness Training --- p.40 / Transmission Projects Department --- p.44 / Pilot Improvement Team --- p.53 / Team Training --- p.53 / Team Process --- p.56 / Team Recommendation and Presentation --- p.61 / Implementation --- p.64 / View-points of the Team Members --- p.66 / Further Development --- p.69 / Chapter V. --- DISCUSSION --- p.71 / Adherence to Deming's Fourteen Points --- p.71 / Implementation Framework --- p.76 / The Cost Reduction Issue --- p.78 / Totality of TQM --- p.85 / Chapter VI. --- CONCLUSION --- p.90 / TQM Approach of CLP --- p.90 / TQM Approach for Project Management --- p.92 / Implications --- p.95 / APPENDICES / APPENDIX 1 : CLP'S SUPPLY AREA --- p.98 / APPENDIX 2 : SOME OPERATING DATA ABOUT CLP --- p.99 / APPENDIX 3 : CLP'S VISION --- p.100 / APPENDIX 4 : MISSION STATEMENT OF CLP --- p.101 / APPENDIX 5 : ORGANIZATION OF TPD --- p.102 / APPENDIX 6 : EXAMPLE OF A MASTER PROJECT PROGRAM OF TPD --- p.103 / APPENDIX 7 : TEAM CHARTER OF PILOT IMPROVEMENT TEAM --- p.104 / APPENDIX 8 : VALUES / GROUND RULES OF THE TEAM --- p.105 / APPENDIX 9 : PROPOSED WORK SCHEDULE OF TEAM --- p.106 / APPENDIX 10 : TRANSMISSION PROJECTS PROCESS MAP --- p.107 / APPENDIX 11 : PARETO CHART OF SUBSTATION PROJECT COSTS --- p.109 / APPENDIX 12 : FISHBONE DIAGRAM OF PROJECT COST ELEMENTS --- p.110 / APPENDIX 13 : POSSIBLE COST REDUCTION AREAS --- p.111 / APPENDIX 14 : PRIORITIZED LIST OF PROJECT COST REDUCTION OPPORTUNITIES --- p.112 / BIBLIOGRAPHY / Books --- p.113 / Periodicals --- p.115