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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
31

Implementing total quality management in a Chinese style managed development company.

January 1993 (has links)
by Tsoi To-wa. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 68-70). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF FIGURES --- p.v / ACKNOWLEDGEMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION / General Organization of the MBA Project --- p.1 / Broad Problem Area --- p.2 / Preliminary Data Collection --- p.4 / Initial Literature Survey --- p.5 / Problem Definition --- p.6 / Project Process and Management --- p.6 / Chapter II. --- RESEARCH METHODOLOGY / Methodology --- p.9 / Case Study Approach --- p.9 / Purpose of the Study --- p.10 / The Settings --- p.10 / Breadth and Time-Frame of Study --- p.11 / Data Collection --- p.12 / Casual Discussions --- p.12 / Observational Surveys --- p.12 / Chapter III. --- LITERATURE SURVEY / Definition of Quality --- p.13 / TQM as a Concept --- p.14 / Customer Orientation --- p.15 / Empowering People to Achieve Quality --- p.16 / TQM as a Process --- p.17 / Deming's 14 Points --- p.19 / Chinese Business Culture and Style --- p.21 / Chinese Behavioural Culture and Style --- p.26 / Chapter IV. --- DATA COLLECTION / The Group's Business Activities --- p.27 / The Role of the Development Department --- p.29 / Difficulties with Building Process --- p.29 / The Internal Organization of Development Department --- p.30 / The Internal Working of Development Department --- p.33 / Lack of Longer Term Perspectives --- p.33 / Lack of Specified Working Procedures --- p.34 / Lack of Formal Co-ordination among Different Departments --- p.35 / Lack of Formal Communication --- p.36 / Centralized Decision Making Authority --- p.36 / The Group's Mentality over Property Development --- p.37 / Lack of Performing Contractors --- p.37 / The Call for Quality --- p.38 / Corporate Goals and Values --- p.39 / Corporate Goals --- p.39 / Corporate Values --- p.40 / The Quality Improvement Process --- p.40 / Across the Company --- p.40 / Within the Development Department --- p.41 / Response on the TQM Efforts --- p.44 / Individual Response --- p.45 / Organizational Response --- p.49 / Chapter V. --- ANALYSIS AND INTERPRETATION / TQM as a Concept --- p.51 / Customer Orientation --- p.53 / Empowering People to Achieve Quality --- p.54 / TQM as a Process --- p.55 / Personalism and Face Giving --- p.56 / The Lack of Training --- p.56 / Chapter VI. --- CONCLUSION / Experiences with S Group from the Corporate Culture Perspective --- p.58 / Conclusion --- p.60 / Long Term Perspectives --- p.60 / Top Management Support --- p.60 / Improving Personnel Policy --- p.60 / Process vs Result Orientation --- p.61 / Cultural Changes --- p.61 / Recommendations for Further Study --- p.62 / APPENDIX --- p.64 / BIBLIOGRAPHY --- p.68
32

A study of total quality management, quality assurance system, the 5-Spractice and its influence in the management of residential estates inHong Kong

Mak, On-kei, Angel., 麥安琪. January 2006 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
33

Evaluation of effectiveness on total quality management (TQM) in private property management industry in Hong Kong

Lai, Ho-yan., 黎可欣. January 2006 (has links)
published_or_final_version / Housing Management / Master / Master of Housing Management
34

Total quality management in education: a HongKong case study

Ngan-Barton, Fan, Evelina., 顔芬. January 1994 (has links)
published_or_final_version / Education / Master / Master of Education
35

Supply quality management of leading manufacturing related companies in Hong Kong

Yeung, Ho-wah, Alice., 楊皓華. January 2002 (has links)
published_or_final_version / abstract / toc / Industrial and Manufacturing Systems Engineering / Master / Master of Philosophy
36

A study of quality practices of ISO 9000 certified companies in Hong Kong and Guang Dong province

Lam, Wai-yi, Louis., 林慧儀. January 1997 (has links)
published_or_final_version / Business Administration / Master / Master of Business Administration
37

Performance appraisal: an effective communication tool in the total quality process for an Amer[i]can company in Hong Kong.

January 1994 (has links)
by Wong Yuen-yee Grace. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves ). / ABSTRACT --- p.i-ii / TABLE OF CONTENTS --- p.iii-iv / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.4 / Official Documents --- p.4 / Interviews --- p.5 / Personal Observations --- p.7 / Chapter III. --- THE SETTING: HAVI GROUP (FAR EAST) LP --- p.8 / Perseco Asia-Pacific --- p.9 / Performance Designs --- p.10 / HAVI Food Services (Hong Kong) Ltd --- p.11 / BDP Asia-Pacific --- p.12 / HAVI Group Services --- p.13 / Current Staff of the Hong Kong Headquarter --- p.14 / Chapter IV. --- TOTAL QUALITY IN HAVI GROUP (FAR EAST) LP --- p.15 / History of TQP Development in the Far East Div --- p.16 / Awakening --- p.16 / Active --- p.18 / Definition of Total Quality --- p.2l / Total Quality as in the Employees' Eyes --- p.24 / Chapter V. --- PERFORMANCE MANAGEMENT IN HAVI GROUP (FAR EAST) LP --- p.28 / Performance Appraisal --- p.29 / Reward System --- p.34 / Training and Development --- p.38 / Chapter VI. --- REVIEWING THE PERFORMANCE APPRAISAL IN HAVI GROUP (FAR EAST) LP --- p.39 / Work of the Performance Review Task Force in 1993 --- p.40 / Continuing the Review in 1994 --- p.43 / Chapter VII. --- COMMENTS AND RECOMMENDATIONS --- p.46 / Performance Appraisal --- p.47 / For Managers --- p.48 / For General Staff --- p.50 / Common Aspects --- p.51 / Reward System --- p.53 / Training and Development --- p.57 / Chapter VIII. --- CONCLUSION --- p.59 / BIBLIOGRAPHY --- p.60-61 / APPENDICES --- p.62
38

Implementation of total quality management: a case study in banking industry.

January 1994 (has links)
by Hui See-mun Alice. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 51-53). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.ii / LIST OF ILLUSTRATIONS --- p.iii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.3 / Chapter III. --- TOTAL QUALITY MANAGEMENT - AN OVERVIEW --- p.5 / Importance of Quality to banks --- p.5 / History of TQM --- p.7 / Definitions on Quality.......: --- p.9 / Definitions of Total Quality Management --- p.10 / Critical factors for a successful TQM program --- p.14 / Chapter IV. --- TQM IN CHASE MANHATTAN BANK --- p.18 / Reasons for implementing TQM in Chase --- p.18 / Fundamental principles and values of Chase TQM --- p.18 / TQM implementation in Hong Kong --- p.23 / Chapter V. --- EVALUATION AND RECOMMENDATIONS --- p.29 / Evaluation of the system --- p.29 / Recommendations --- p.33 / Chapter VI. --- CONCLUSION --- p.39 / APPENDIX / Chapter 1. --- Overview of ISO 9000 --- p.41 / Chapter 2. --- HKMA Quality Award Criteria Framework --- p.43 / Chapter 3. --- TQM plan --- p.44 / Chapter 4. --- Problem solving process 8c Quality improvement process --- p.45 / Chapter 5. --- Deming's 14 principles --- p.46 / Chapter 6. --- Juran's 10 steps in quality improvement --- p.47 / Chapter 7. --- Crosby's 14 steps in quality improvement --- p.48 / Chapter 8. --- Malcolm Baldrige Award assessment system --- p.49 / BIBLIOGRAPHY --- p.51 / LIST OF ILLUSTRATIONS / Figure 1. Framework of Chase TQM --- p.19 / Figure 2. Plan-Do-Check-Act Cycle --- p.21 / Figure 3. TQM Plan --- p.44 / Figure 4. Problem Solving Process --- p.45 / Figure 5. Quality Improvement Process --- p.45
39

The TQM Quality Management Company Ltd.

January 1994 (has links)
by Woo Yan Fan, Stella. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves [36-37, 3rd gp.]). / executive summary --- p.ii / table of contents --- p.viii / Chapter / Chapter I. --- environment of business --- p.1 / Background --- p.1 / Change in Construction Industry in the PRC Context --- p.2 / Quality Management in Hong Kong --- p.4 / Quality Awareness Campaign in the Construction Industry --- p.4 / Quality Management in the Public Sector --- p.5 / Business Opportunity in Quality Management in the PRC --- p.6 / Chapter ii. --- quality assurance - confidence to the purchaser --- p.7 / Definition --- p.7 / "Service Concept of the TQM Quality Management Co., Ltd" --- p.7 / Implementation of Quality Assurance Management --- p.8 / Benefits of a Fee-based Quality Assurance Sytem --- p.10 / Chapter iii. --- market reserach --- p.11 / Analysis of Quality Management in the PRC Context --- p.11 / Current Quality Problems --- p.11 / Underlying Reasons for Quality Problems --- p.12 / Implementation of Quality Assurance in China's Construction Industry --- p.12 / Difficulties in Applying Quality Assurance in China's Construction Industry --- p.14 / Strategy for Implementating Total Quality --- p.15 / Product Profile --- p.16 / Market Profile --- p.21 / "Shanghai""" --- p.22 / Beijing --- p.26 / Guangzhou --- p.28 / Market Potential --- p.28 / Customers' Profile --- p.32 / New World Development --- p.32 / Henderson China --- p.33 / Other Major Players --- p.35 / Competitors' Profile --- p.35 / Direct Competitors --- p.35 / Indirect Competitors --- p.35 / Chapter iv. --- target market --- p.37 / Chapter v. --- marketing strategy --- p.39 / Marketing Objectives --- p.39 / Customer Acquisition --- p.39 / Break Even in the First Year --- p.40 / Mission --- p.40 / Growth --- p.40 / Marketing Plan --- p.41 / Product --- p.42 / Product Objectives --- p.42 / Product Strategy --- p.43 / Promotion --- p.44 / Promotion Objectives --- p.44 / Promotion Strategy --- p.45 / Pricing --- p.45 / Pricing Objectives --- p.45 / Pricing Strategy --- p.46 / Growth --- p.47 / Growth Objectives --- p.47 / Growth Strategy --- p.48 / Human Resources --- p.48 / Human Resources Objectives --- p.48 / Human Resources Strategy --- p.49 / Chapter vi. --- management team --- p.50 / Leadership and Organisation --- p.50 / "Founders of the TQM Quality Management Co., Ltd" --- p.50 / Other Staff and Associates --- p.51 / Chapter vii. --- financial aspects --- p.52 / appendices / Chapter 1. --- SHANGHAI - PUDONG NEW DEVELOPMENT AREA --- p.A-l / Chapter 2. --- SHANGHAI - INFRASTRUCTURE DEVELOPMENT --- p.A-2 / INFRASTRUCTURE PLAN --- p.A-3 / INFRASTRUCTURE TABLE --- p.A-4 / Chapter 3. --- HONG KONG CONSORTIA ENTHUSIASTIC OVER SHANGHAI PROPERTY --- p.A-6 / Chapter 4. --- LOCAL QUALITY MANAGEMENT CONTRACT IN THE PRC --- p.A-9 / Chapter 5. --- CHINESE CITIES KEY REAL ESTATE FACTS AND FIGURES --- p.A-29 / bibliography. --- p.B-1
40

A case study on the implementation of total quality management in a project management organization.

January 1993 (has links)
by Yip Hon-leung. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1993. / Includes bibliographical references (leaves 113-116). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iv / ACKNOWLEDGEMENTS --- p.vi / LIST OF ILLUSTRATIONS --- p.vii / LIST OF TABLES --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Basic Organization of this Project --- p.3 / The Case Background --- p.4 / Chapter II. --- METHODOLOGY --- p.7 / Basic Scope of the Study --- p.7 / Basic Approach --- p.8 / Confidentiality --- p.9 / Preliminary Literature Search --- p.9 / Chapter III. --- LITERATURE REVIEW --- p.10 / Deming's Fourteen Paints --- p.12 / Shewhart (Deming) Cycle --- p.17 / Juran's Trilogy --- p.20 / Crosby's Fourteen Steps --- p.23 / Ishikawa and Feigenbaum on Total Quality Control --- p.28 / TQM Examples --- p.30 / Chapter IV. --- STUDY FINDINGS --- p.38 / TQM Program of CLP as a Whole --- p.38 / TQM Organization and Major Activities --- p.39 / Total Quality Awareness Training --- p.40 / Transmission Projects Department --- p.44 / Pilot Improvement Team --- p.53 / Team Training --- p.53 / Team Process --- p.56 / Team Recommendation and Presentation --- p.61 / Implementation --- p.64 / View-points of the Team Members --- p.66 / Further Development --- p.69 / Chapter V. --- DISCUSSION --- p.71 / Adherence to Deming's Fourteen Points --- p.71 / Implementation Framework --- p.76 / The Cost Reduction Issue --- p.78 / Totality of TQM --- p.85 / Chapter VI. --- CONCLUSION --- p.90 / TQM Approach of CLP --- p.90 / TQM Approach for Project Management --- p.92 / Implications --- p.95 / APPENDICES / APPENDIX 1 : CLP'S SUPPLY AREA --- p.98 / APPENDIX 2 : SOME OPERATING DATA ABOUT CLP --- p.99 / APPENDIX 3 : CLP'S VISION --- p.100 / APPENDIX 4 : MISSION STATEMENT OF CLP --- p.101 / APPENDIX 5 : ORGANIZATION OF TPD --- p.102 / APPENDIX 6 : EXAMPLE OF A MASTER PROJECT PROGRAM OF TPD --- p.103 / APPENDIX 7 : TEAM CHARTER OF PILOT IMPROVEMENT TEAM --- p.104 / APPENDIX 8 : VALUES / GROUND RULES OF THE TEAM --- p.105 / APPENDIX 9 : PROPOSED WORK SCHEDULE OF TEAM --- p.106 / APPENDIX 10 : TRANSMISSION PROJECTS PROCESS MAP --- p.107 / APPENDIX 11 : PARETO CHART OF SUBSTATION PROJECT COSTS --- p.109 / APPENDIX 12 : FISHBONE DIAGRAM OF PROJECT COST ELEMENTS --- p.110 / APPENDIX 13 : POSSIBLE COST REDUCTION AREAS --- p.111 / APPENDIX 14 : PRIORITIZED LIST OF PROJECT COST REDUCTION OPPORTUNITIES --- p.112 / BIBLIOGRAPHY / Books --- p.113 / Periodicals --- p.115

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