Thesis (Ph. D.)--University of Washington, 2001. / Vita. Includes bibliographical references (leaves 162-172).

The study examined strategies for improving productivity within the Central Transport Organization (CTO). This study was conducted in Gaborone at the Central Transport Organization (CTO) department in the Ministry of Works, Transport and Communication of Botswana. It was based on a probability sample of five CIQ workshops selected through a simple random sample design, with additional units purposively chosen namely, the Gaborone Regional workshop, Police and Pool vehicle workshops, Sebele and Franscistown Auto/Plant workshops. The sample was based on a target population of II 0 study elements comprising Senior, middle workshop managers, including the general staff. The CTO was established as a fully-fledged department in 1972 when the Public Works Department (PWD) was expanded to become the Ministry of Works Transport and Communication (MWTC). It was mandated to provide transport services to various government departments/ministries through its different divisions. The divisions are: Fleet, Mechanical, Supplies, Management Information Systems (MIS), Accounts and Administration. The Departments operate on a commercial basis and levies charges for services provided to all users. However, the organization has never been able to cope with the ever-growing demand for goods and services from its government sister agencies and other stakeholders. This challenge is increasingly compounded by a fast-growing economy, increased social activities and the HIV/AIDS epidemic. All these issues have created a need for the CTO to improve quality and productivity of its services to meet these customer demands. To achieve this end, the management of the organization will have to make a set of informed choices on strategies and measurement techniques to monitor and improve productivity levels. To measure productivity, an approach based on capital, labour productivity and human resource skill and capacity will be employed. Consequently, efficient and effective performance will be measured by, among others, the existence and the level of implementation of Performance Management Systems, a Performance Based Reward System, and Work Improvement Teams. Therefore, the methodology adopted will be comprehensively qualitative and analytically descriptive. In this case, both primary and secondary sources of data were employed. Structured data collection instruments were used to gauge perceptions on availability and accessibility of resources to support technical and management processes in their pursuit for excellent performance. The Republic Of Singapore has been acknowledged worldwide for the successful implementation of productivity initiatives. In this paper there will be substantial reference to the models used in Singapore as a· learning process and sharing of ideas from best practise. / Thesis (MBA) North-West University, Mafikeng Campus, 2005

The aim of the Master's Thesis is to analyze communication strategy of the Czech passenger train operator, RegioJet. The theoretical part of the thesis focuses on marketing mix of the company operating in the sector of transport services and on marketing communication as one of the tools of marketing mix. Further theoretical chapters deal with six forms of communication mix and new trends of marketing communication with a focus on digital marketing. The first chapter of the practical part characterizes the passenger rail transport market in the Czech Republic and introduces the company, RegioJet. Based on the evaluation of information from primary and secondary sources, the communication mix of the company is analyzed and the comparison with communication activities of competitors is made. The last chapter provides an evaluation of communication strategy with emphasis on its strengths and weaknesses and the recommendations to the communication strategy are suggested.

Made available in DSpace on 2016-04-26T20:24:14Z (GMT). No. of bitstreams: 1 Rafael Marchetti Marcondes.pdf: 1161112 bytes, checksum: 4745ef914408134f883713606c3519d9 (MD5) Previous issue date: 2016-02-23 / This work aims to examine taxation on compensation received by entertainers and sportspeople for the license granted to third parties to use their image rights. Current legislation approaches the matter in a generic way, either equating the use of an image right to a simple obligation to use or to an obligation to give or even not specifically regulating the subject. Therefore, we will present an investigative method by means of which it is possible to consistently decide whether or not to levy taxes in such operations. The proposal herein is to start examining the transaction concerning the use of an image by identifying the main activity agreed in order to subsequently evaluate if such rendering implies an obligation whose legal nature is either to do or to give. The conclusion for charging or not the various taxes will result from the comparison between each tax s material aspect and the legal nature of the analyzed obligation. Notwithstanding, we aim to previously define the characteristic features of personality rights, especially image rights, in order to be able to indicate the constitutional protection provided to the image in its several aspects: social image, sole external image and group external image, differentiating them from arena rights. The purpose is also to analyze distinctive features of the image, which make it a sole and unique right, as well as its legal nature from the several theories developed by the doctrine so as to define the parameters of the image. It is only after the abovementioned definition that this work will effectively examine the compensation gained by the image rights holder. The identification of the main activities involved and their legal nature will allow one to decide on the subsumption of facts concerning the use of the images of entertainers and sportspeople to the following taxes: Municipal Tax on Services (ISS), State Tax on Distribution of Goods, Transport and Communication Services (ICMS), Income Tax (IR), Social Contribution on Net Profits (CSL), Contribution for the Social Integration Program (PIS) and Contribution for the Financing of Social Security (COFINS), Contribution for Economic Intervention Royalties (CIDE-royalties) and Import and Export Duty. By examining the taxation by Income Tax, we will also analyze the possibility of entertainers and sportspeople to constitute legal entities aiming to exploit personal rights and the situations in which it is accepted to disregard the corporate entity. Finally, the paper will address the taxation regime applicable to international transactions comprising the use of the image of those entertainers and sportspeople, in situations which the purpose is an obligation to do and in those in which the purpose is an obligation to give, in compliance with OECD Model Convention and the treaties signed by Brazil in order to avoid double taxation / O trabalho tem por objetivo examinar a tributação da contraprestação recebida por artistas e esportistas em decorrência da licença concedida a terceiros para o uso do direito sobre a sua imagem. Como a legislação existente trata do assunto de forma genérica, ora equiparando a sua utilização a uma obrigação de fazer, ora a uma obrigação de dar, ou mesmo não regulando especificamente a matéria, apresentamos um método investigativo pelo qual é possível concluir com consistência pela incidência ou pela não incidência dos tributos nessas operações. A proposta aqui trazida é a de se examinarem os negócios que envolvam a utilização da imagem a partir da identificação da atividade-fim contratada, para, posteriormente, avaliar se tal prestação consiste em uma obrigação cuja natureza jurídica é de um fazer ou de um dar. A conclusão pela cobrança ou não das espécies tributárias decorrerá do confronto da materialidade de cada uma delas com a natureza jurídica da obrigação analisada. Antes, porém, vamos fixar os traços característicos dos direitos da personalidade e, em especial, do direito de imagem, passando a apontar a tutela constitucional conferida à imagem nas suas diferentes vertentes: atributo, retrato e retrato em obras coletivas, diferenciando-as do direito de arena. Também serão analisados os traços caracterizadores da imagem, que a tornam um direito único e singular, bem como a sua natureza jurídica a partir das diversas teorias desenvolvidas pela doutrina, a fim de delinear os contornos da imagem. Somente após isso é que o estudo passará efetivamente a examinar a contraprestação auferida pelo detentor da imagem, com base na identificação das atividades-fim envolvidas e sua natureza jurídica para concluir pela sujeição ou não dos fatos envolvendo o uso da imagem de artistas e esportistas ao ISS, ao ICMS, ao IR, à CSL, ao PIS e à COFINS, à CIDEroyalties, ao Imposto de Importação e ao de Exportação. Ao se examinar a tributação pelo IR, também será analisada a possibilidade de artistas e esportistas constituírem pessoas jurídicas com a finalidade de explorar direitos personalíssimos e as situações em que se admite a desconsideração da personalidade jurídica. Por fim, o estudo abordará o regime jurídico tributário aplicável às transações internacionais envolvendo o uso da imagem de artistas e esportistas, nas situações em que o fim pretendido é um fazer e naquelas em que ele consiste em um dar, diante do disposto na Convenção Modelo OCDE e nos tratados firmados pelo Brasil para evitar a dupla tributação da renda