Published Article / The aim of the study on which this article is based was to reflect on the learning experiences of students during integrated management of childhood illness (IMCI) training in an undergraduate programme. IMCI is a set of guidelines that was established by the World Health Organisation (WHO) for cost-effective quality care for children younger than five to prevent diseases and death (WHO, 2004). Skilled primary healthcare workers are required to provide quality care at first contact with these children. The IMCI package was presented as an integral part of the second-year module that focuses on primary healthcare. In order to improve the quality of health services and refocus the health system on primary health-care (South Africa Department of Health, 2010), students have to demonstrate that they have achieved competence. According to Killen (2000:188), competence is a holistic term and focuses on knowledge, skills and values instead of competencies, which refer to specific capabilities. Primary health-care workers who act competently will integrate foundational IMCI knowledge with skills and values as well as with the ability to verify their decisions (Killen, 2000:188). Aqualitative, exploratory and descriptive research design was used to investigate the IMCI learning experiences. Such experiences are one of the indications whether training has been successful and how it can be improved (Suski, 2004:222). Data was collected by means of nominal-group technique (NGT) interviews with second-year nursing students of the training school who complied with the criteria for inclusion. NGT interviews were used effectively to evaluate clinical interaction, education and training.The findings reflected the different emotions experienced during teaching and learning as having been positive, negative or neutral. The consideration of negative emotions will assist with the improvement of IMCI teaching and learning, but all these findings can be useful for other higher-education institutions that present or plan to present IMCI training.

In the current scenario, where levels of demand arising from the development of society and institutional evaluation mechanisms exercise an increasing influence on higher education, the concern to offer a quality service needs to become a permanent effort. It is known that public institutions carry the stigma of its processes bureaucratisation, characterised by slowness in performing the activities and processes, generating a low level of satisfaction in the population with the services rendered, generally due to delays and poor quality. Within this context, noting the day-to-day organisation reality of an Undergraduate Programme Office from a Higher Education Public Institution, it was found that much information is lost in the transition from one administration to another due to a non-proper registration, which causes difficulties in knowledge management. Thus, the aim is to analyse, in this study, how the processes occur in Undergraduate Programme Offices and how they can be simplified and / or improved in order to ensure standardisation and increase its organisational effectiveness. The work clearly pointed the need for standardisation and the alignment of administrative and academic processes that are developed in Undergraduate Programme Offices, with a view to improving the quality of services provided by these organisational units. In this sense, it is presented as the result of the present work a manual of processes and routines for the Undergraduate Programme Offices for the Federal University of Santa Maria (Universidade Federal de Santa Maria) / RS (UFSM / RS). / No atual cenário, em que os níveis de exigência decorrentes da evolução da sociedade e dos mecanismos de avaliação institucionais exercem uma influência cada vez maior sobre a educação superior, a preocupação em oferecer um serviço de qualidade precisa se tornar um esforço permanente. Sabe-se que as instituições públicas carregam o estigma da burocratização de seus processos, caracterizadas pela lentidão na realização das atividades e processos, gerando um baixo nível de satisfação na população com os serviços prestados, em geral devido a atrasos e à baixa qualidade. Dentro deste contexto, observando a realidade do dia-a-dia organizacional de uma Coordenação de Curso de Graduação de uma Instituição Pública de Ensino Superior, verificou-se que muitas informações se perdem na transição de uma gestão para outra por não se apresentarem devidamente registradas, o que acarreta dificuldades na gestão do conhecimento. Assim, buscou-se analisar no presente estudo de que forma ocorrem os processos em coordenações de cursos de graduação e como podem ser simplificados e/ou melhorados, visando a garantir a padronização e o aumento da sua eficiência organizacional. O trabalho apontou claramente para a necessidade da padronização e o alinhamento dos processos administrativos e acadêmicos que são desenvolvidos em coordenações de cursos de graduação, tendo em vista a melhoria da qualidade dos serviços prestados por estas unidades organizacionais. Neste sentido, apresenta-se como resultado principal deste trabalho o Manual de processos e rotinas para as coordenações de cursos de graduação da Universidade Federal de Santa Maria/RS (UFSM/RS).

Cette recherche avait pour objectif d’analyser les évaluations de programmes d’études en langues de spécialité de 1er cycle universitaire afin de dégager les enjeux et la pertinence de ces formations. Trois questions de recherche sont poursuivies : • Quels établissements d’enseignement supérieur canadiens offrent des programmes d’études professionnalisant intégrant des compétences langagières sur objectifs spécifiques et le savoir-faire professionnel? • Compte tenu de la nature et de la fonction des programmes et des cours de langues de spécialité au sein des établissements d’enseignement supérieur, - quels sont les enjeux principaux ? - quelles sont les recommandations les plus fréquentes dans les rapports des évaluateurs externes ? L’analyse révèle que les enjeux principaux sont l’apport des formations aux besoins d’emploi ; la correspondance aux besoins des bénéficiaires ; l’évaluation systématique et justifiée lors de la prise de décisions ; la révision, mise à jour et évaluation systématique des programmes ; la collaboration interdisciplinaire et interuniversitaire ; l’enseignement des compétences langagières de la discipline professionnelle sous-jacente ; l’enseignement de la perspective interculturelle ; l’objectif constitutif ou instrumental de l’acquisition des langues ; la professionnalisation de la discipline au lieu de la fonction « service » ; la promotion de programmes, de collaborations et d’échanges internationaux ; l’intégration des TIC ; et la certification en langue de spécialité. Les évaluateurs externes recommandent la modernisation et la réorganisation des cours, la mise sur pied des collaborations, l’amélioration des formules et de l’offre des échanges internationaux, l’élaboration des stratégies pour étudier et planifier le lancement des initiatives, la promotion des bénéfices des connaissances langagières auprès des autres disciplines et facultés, la création des stratégies de révision de programme, et la mise en place des dispositifs pour profiter de nouvelles ressources technologiques. Ainsi, dans un premier temps, les résultats permettent d’apporter à la didactique des langues un éclairage sur la valeur de la fonction formative des mécanismes d’évaluation de programme. Dans un deuxième temps, ils apportent aux praticiens un éclairage sur la qualité, la pertinence et les enjeux des formations en langue de spécialité et un éclairage sur l’importance et l’impact des pratiques évaluatives sur les décisions prises. / This study was designed to analyse undergraduate programme reviews of languages for specific purposes (LSP) in order to discover the stakes and the pertinence of this training offered at Canadian institutions of higher learning. The three research questions are: • Which Canadian institutions of higher learning offer curricula integrating competences in LSP and professional know-how? • Taking into account the nature and function of LSP programs and courses within higher education, what are the major stakes? • What are the most frequent recommendations found in the external reviewers’ program assessments, taking into account the nature and function of LSP programs and courses? The analysis revealed that the most important stakes in providing quality, pertinent training in LSP are contribution of course content to professional training; correspondence to the needs of the learners; systematic programme evaluation including proof for decision-making; systematic programme revision, updating and evaluation; interdisciplinary and interuniversity collaboration; teaching language competences related to the underlying professional discipline; teaching intercultural perspectives; constitutive or instrumental objective of language acquisition; professionalization of the discipline rather than the “service” function; promoting programmes, collaborations and international exchanges; integrating information and communication technologies; and providing learners with opportunities for formal language certification in LSP. The external evaluators recommended modernising and reorganising courses, setting up collaborations, improving international exchanges and methods for promoting them, elaborating strategies for studying and implementing initiatives, promoting the benefits of language study to other disciplines and faculties, creating strategies for programme revision, and formulating plans of action to take advantage of new technological resources. These findings therefore shed light on the value of the formative function of curriculum evaluation mechanisms for the field of language teaching and on the stakes involved for teaching practitioners in providing quality, pertinent LSP training. They also shed light on the importance and the impact of evaluation practices on decision-making.

Cette recherche avait pour objectif d’analyser les évaluations de programmes d’études en langues de spécialité de 1er cycle universitaire afin de dégager les enjeux et la pertinence de ces formations. Trois questions de recherche sont poursuivies : • Quels établissements d’enseignement supérieur canadiens offrent des programmes d’études professionnalisant intégrant des compétences langagières sur objectifs spécifiques et le savoir-faire professionnel? • Compte tenu de la nature et de la fonction des programmes et des cours de langues de spécialité au sein des établissements d’enseignement supérieur, - quels sont les enjeux principaux ? - quelles sont les recommandations les plus fréquentes dans les rapports des évaluateurs externes ? L’analyse révèle que les enjeux principaux sont l’apport des formations aux besoins d’emploi ; la correspondance aux besoins des bénéficiaires ; l’évaluation systématique et justifiée lors de la prise de décisions ; la révision, mise à jour et évaluation systématique des programmes ; la collaboration interdisciplinaire et interuniversitaire ; l’enseignement des compétences langagières de la discipline professionnelle sous-jacente ; l’enseignement de la perspective interculturelle ; l’objectif constitutif ou instrumental de l’acquisition des langues ; la professionnalisation de la discipline au lieu de la fonction « service » ; la promotion de programmes, de collaborations et d’échanges internationaux ; l’intégration des TIC ; et la certification en langue de spécialité. Les évaluateurs externes recommandent la modernisation et la réorganisation des cours, la mise sur pied des collaborations, l’amélioration des formules et de l’offre des échanges internationaux, l’élaboration des stratégies pour étudier et planifier le lancement des initiatives, la promotion des bénéfices des connaissances langagières auprès des autres disciplines et facultés, la création des stratégies de révision de programme, et la mise en place des dispositifs pour profiter de nouvelles ressources technologiques. Ainsi, dans un premier temps, les résultats permettent d’apporter à la didactique des langues un éclairage sur la valeur de la fonction formative des mécanismes d’évaluation de programme. Dans un deuxième temps, ils apportent aux praticiens un éclairage sur la qualité, la pertinence et les enjeux des formations en langue de spécialité et un éclairage sur l’importance et l’impact des pratiques évaluatives sur les décisions prises. / This study was designed to analyse undergraduate programme reviews of languages for specific purposes (LSP) in order to discover the stakes and the pertinence of this training offered at Canadian institutions of higher learning. The three research questions are: • Which Canadian institutions of higher learning offer curricula integrating competences in LSP and professional know-how? • Taking into account the nature and function of LSP programs and courses within higher education, what are the major stakes? • What are the most frequent recommendations found in the external reviewers’ program assessments, taking into account the nature and function of LSP programs and courses? The analysis revealed that the most important stakes in providing quality, pertinent training in LSP are contribution of course content to professional training; correspondence to the needs of the learners; systematic programme evaluation including proof for decision-making; systematic programme revision, updating and evaluation; interdisciplinary and interuniversity collaboration; teaching language competences related to the underlying professional discipline; teaching intercultural perspectives; constitutive or instrumental objective of language acquisition; professionalization of the discipline rather than the “service” function; promoting programmes, collaborations and international exchanges; integrating information and communication technologies; and providing learners with opportunities for formal language certification in LSP. The external evaluators recommended modernising and reorganising courses, setting up collaborations, improving international exchanges and methods for promoting them, elaborating strategies for studying and implementing initiatives, promoting the benefits of language study to other disciplines and faculties, creating strategies for programme revision, and formulating plans of action to take advantage of new technological resources. These findings therefore shed light on the value of the formative function of curriculum evaluation mechanisms for the field of language teaching and on the stakes involved for teaching practitioners in providing quality, pertinent LSP training. They also shed light on the importance and the impact of evaluation practices on decision-making.