Made available in DSpace on 2016-04-04T18:36:28Z (GMT). No. of bitstreams: 1 antoniomarcio.pdf: 1148802 bytes, checksum: 9e97b45ffebf7610a371c540dc99fa5f (MD5) Previous issue date: 2007-03-19 / In the last 11 years, the Brazilian institutions of higher education passed through several transformations due to the higher education opening politics made by the Federal Government. This opening made a great number of students come back to the classrooms, which forced the IES, in many cases, to review its positions, information and communication processes, and to search new indicative of management and evaluation. The instauration by the Brazilian Government of the SINAES - National System of Evaluation of Higher Education in April 14 of 2004 imposed ten evaluatives dimensions that started to be followed by the higher education institutions. In this direction, this work is a case study developed in the Uni?o Social Camiliana and aim to evaluate, through the parameters proposed by the SINAES, how this organization is structured considering the communication and information processes. Improvements are also considered based in the concepts of Information Management and Competitive Intelligence. This evaluation was made through two instruments: applied questionnaires and reports collected in the institution. As a result of this process, we perceive that the Information Management and Competitive Intelligence can assist the IES to deal with varied information and communication contents, contributing for the improvement of the management processes and leading to match the SINAES requirements. This work proposes improvements in the communication and information processes in the Uni?o Social Camiliana, using of the concepts of Information Management and Competitive Intelligence. / Nos ?ltimos 11 anos, as Institui??es de Ensino Superior (IES) brasileiras sofreram uma s?rie de transforma??es devido ?s pol?ticas de abertura do Ensino Superior criadas pelo Governo Federal. Esta abertura fez com que uma grande massa de alunos voltasse ?s salas de aula, o que obrigou as IES, em muitos casos, a rever seus posicionamentos, processos comunicacionais e informacionais e buscar novos indicativos de gest?o e de avalia??o. A instaura??o do SINAES Sistema Nacional de Avalia??o do Ensino Superior, em 14 de abril de 2004 pelo Estado, institucionalizou dez dimens?es avaliativas que come?aram a ser seguidas pelas institui??es de ensino. Nesse sentido, este trabalho ? um estudo de caso desenvolvido na Uni?o Social Camiliana e procura avaliar, por meio dos par?metros propostos pelo SINAES, como a organiza??o est? estruturada no que se refere aos processos de comunica??o e informa??o e, com base nos conceitos de Gest?o da Informa??o e Intelig?ncia Competitiva, propor melhorias. Esta avalia??o foi realizada por meio de dois instrumentos: question?rios aplicados e relat?rios coletados na Institui??o. A partir dela, percebemos que a Gest?o da Informa??o e a Intelig?ncia Competitiva podem auxiliar as IES a lidar com conte?dos informacionais e comunicacionais diversos, contribuindo para melhoria dos processos de gest?o e melhor articula??o das propostas do SINAES. Este trabalho prop?e melhorias nos processos de comunica??o e informa??o da Uni?o Social Camiliana, utilizando-se dos conceitos de Gest?o da Informa??o e Intelig?ncia Competitiva