M.Ed. / South Africa is faced with the challenge of reconstruction and social recovery having held its .first democratic elections in 1994. Education was central to the discursive process of racial and cultural segregation (Baxen & Soudien 1999: 131). After the 1994 elections the whole education dispensation in South Africa was bound to change dramatically. This is a logical deduction since new role players will always have a new vision, in order to spell out the new roads to be embarked upon. Jansen (1999:145) puts it as follows: "...OBE as primarily a political response to apartheid schooling rather than one which is concerned with the modalities of change at classroom level". A multitude of changes have taken place in the interim. One of the major changes was legislation that provided for the establishment of SAQA (South African Qualifications Authority). The Act was promulgated in 1996, Act 58 of 1996. The main objective of SAQA is to provide for the development and implementation of the NQF (National Qualifications Framework). The NQF brought about a new structure regarding bands of education and levels of qualifications within the said bands. (Refer to diagram 1). According to Pretorius (1998:4) the framework of the NQF makes provision for life-long learning opportunities and levels of qualifications nationally agreed upon.

In reaction to intense global competition and increased customer demands, business firms are continuously engaged in activities to increase the effectiveness of their businesses. To be effective business firms must reduce costs, improve the quality of their products and respond quickly to the new opportunities in the market place. These activities often require the restructuring of such businesses. The restructuring of businesses often takes the form of strategic alliances, outsourcing, vertical integration, mergers or acquisitions. It is not only businesses that undergo restructuring, but recently also higher education institutions. The South African higher education system has undergone a complex restructuring process of merging universities, technikons, colleges and technical schools. This transformation of higher education in South Africa has been regulated by the Higher Education Act (101 of 1997). This restructuring took form of mergers between technikons and universities to form new higher education institutions and has been directed at correcting past educational discrimination and at ensuring equal opportunities for higher education. High levels of negativity, demoralization, demotivation and disempowerment due to higher-education restructuring have been reported, not only in South Africa, but also in other countries. Despite the above-mentioned problems identified in the restructuring of higher education world-wide, a lack of quantitative research appears to exist on the human dimension involved in the process. The main objective of the study is to improve the strategic management of the post-merger process at higher education institutions in South Africa by investigating what influence the present restructuring process exerts on the motivation, organisational commitment and job performance of their staff. The sample consisted of three hundred and twenty-nine (329) staff members from the three merged universities in South Africa. The empirical results revealed the following: To improve the strategic management of the post-merger process at universities, management needs to focus on the managing of organisational commitment, as it is the strongest determinant of the employees’ performance intent; To manage organisation commitment, management must manage especially the employees’ identification with the organisational culture of the new institutions; after organisational commitment, management must focus on employee motivation which includes increasing the employees’ satisfaction with their remuneration packages, their peer relations and their growth factors; and, To manage the employees’ identification with the organisational culture of the new institutions, management must manage employees’ perceptions about increased student access, successes in merger goal achievement and fairness of workload dispensations. The main contribution of the study is the empirical support produced for elements which should be focused upon in strategy execution, namely the interplay among employee job performance, organizational commitment, organizational culture identification and motivational rewards. By doing so, the study provided the empirical foundation for a model that could be used to strategically manage the post-merger process at universities.

Thesis (MPhil)--Stellenbosch University, 2003. / ENGLISH ABSTRACT: Institutions of higher learning have always had relationships with their surrounding communities. The current study focuses on the research relationship that the University of Venda has with its surrounding community. The literature shows that although the nature of the relationship takes different forms, each university has a certain kind of a relationship with the surrounding community. In this study, I used the qualitative approach and I conducted one focus group and four individual interviews. I explored the research needs of the communities surrounding the University of Venda and the ways in which they think the university could address those needs. The findings of this study revealed that the communities are not at all happy with the services that are rendered by the university. They show that instead of benefiting from its existence within their communities, they are even more disadvantaged by its presence. The respondents also identified certain schools and departments at the University of Venda that they felt could be of assistance to the surrounding communities if they redirected their research projects into applied research. / AFRIKAANSE OPSOMMING: Hoër onderwysinstellings het nog altyd Onbepaalde verhouding met hulle omliggende gemeenskappe gehad. Die huidige studie fokus op die navorsingsverhouding wat die Universiteit van Venda het met sy omliggende gemeenskap. Die literatuur wys daarop dat alhoewel die aard van die verhouding verskillende vorme kan aanneem, elke universiteit ° n sekere vorm van verhouding het met die omliggende gemeenskap. In hierdie studie is die kwalitatiewe benadering gebruik. Ek het navorsing onderneem na die navorsingsbehoeftes van die gemeenskappe in die nabyheid van die Universiteit van Venda en ook na die maniere waarop respondente dink die universiteitsgemeenskap hierdie behoeftes kan aanspreek. Die bevindinge van die studie toon dat die gemeenskappe nie gelukkig is met die dienste wat deur die universiteit verskaf word nie. Daar word onder meer getoon dat in plaas van voordeel trek uit die bestaan van die universiteit binne hulle gemeenskappe, hulle eintlik meer nadelig beinvloed word. Die respondente het ook sekere skole en departemente aan die Universiteit van Venda geidentifiseer wat tot hulp kan wees vir die omliggende gemeenskappe indien hulle navorsingsprojekte omskep word in toegepaste navorsing.

Thesis (Master's Degree in Technology: Entrepreneurship), Durban Institute of Technology, 2003. / Over the last decade computer technology has impacted tremendously on the survival and productivity of organisations. In today's technologically advanced business environment, much emphasis is being placed on obtaining a competitive advantage through the use of computers - a commodity that has become available to almost everyone in an organisation. Increasing global competition and pressing social needs have impacted with such vigo~ that even tertiary institutions are now facing major financial constraints, thus forcing them to investigate alternative sources of income to maintain sustainability. Through the use of computer technology - searching, retrieving, sorting, producing and organising data efficiently and accurately - the belief is that many departments at the M L Sultan Campus of the Durban Institute of Technology can be converted into income-generating units that can be self-sustaining. There are many departments at the M L Sultan Campus with the relevant infrastructure and person-power to establish business units. These departments vary in the services that they provide, thus relevant information systems need to be aligned to future business units within these departments. This study focuses on a) investigating the impact of information technology and its systems on businesses; b) ensuring that information technology and its systems is looked at a~ a cost effective resource for maintaining a competitive edge and promoting business value. The interaction of business processes, people and technology will ensure successful planning and implementation of strategies within the potential business units; and c) recommending to selected departments the expected fmdings whereby they could choose to adopt these recommendations to transform themselves into business units in order to maintain a competitive edge for financial sustainability. / M

MA (Youth Development) / Institute for Gender and Youth Studies / Sexual harassment is identified as a widespread form of aggressive behavior with severe consequences for victims, organizations and institutions. The objectives of this study were to explore the perceptions of students on sexual harassment, to discover the common type of sexual harassment among students, to find out locations where sexual harassment occurs in the university, to explore contributory factors influencing sexual harassment among students, and to explore the effects of sexual harassment on students. The methodology that was applied in this study is was qualitative in nature. The researcher used open ended questions in interview to assess sexual harassment among students in the university. Non-probability sampling was used to select 16 respondents made up of 8 males and 8 females. Data was analyzed thematically by identifying and expanding significant themes that emerged from the informants’ responses. Ethical measures and trustworthiness were ensured. It appears common for sexual harassment victims to experience negative physiological effects and treatment for the victims and harassers is hindered because victims abscond reporting the incident. Sexual harassment occurs in and outside university buildings as shown in the study. Perpetrators of sexual harassment have evolved from males harassing females to female lesbians harassing other lesbians and male gays harassing other gays however, men are the harassers of others to a greater extent. Alcohol and drug use, dress code and age and level of study were major contributory factors of sexual harassment. It seemed common that verbal, physical and visual sexual harassment occur among students verbal sexual harassment being the most prevalent.

Afrikaans text / Die doel van hierdie ondersoek is om sosio-kulturele kenmerke van sekere swart studente aan die Universiteit van Suid-Afrika weer te gee en te bepaal of, op welke wyse, en watter, sosio-kulturele faktore 'n invloed op hul _studie en akademiese prestasie het. Dit is gedoen deur 'n kontekstuele, individualisties-holistiese en biografiese benadering toe te pas op gevallestudies waarvan die besonderhede deur diepte-onderhoude verkry is. Deur middel van die gevallestudies word 'n algemene oorsig van die betrokke studente se kinderjar.e en volwasse lewe buite universiteitsverband gegee. Die volwasse lewe word beskryf aan die hand van gemeenskaplike aktiwiteitsvelde waaraan die individue deelneem. Die universiteit word ook as 'n aktiwiteitsveld beskou en in terme van die betrokke studente se deelname daaraan volledig beskryf met inagneming van die verband daarvan met ander aktiwiteitsvelde. Vervolgens is uit die beskrywing van die kinderjare, die volwasse lewe buite universiteitsverband en die veld van die universiteit faktore geidentifiseer wat 'n invloed blyk te he op die studie en prestasie van die studente in die ondersoekgroep. Die gevolgtrekkinge is dat daar verskeie sosiokulturele en 'n aantal ander faktore is wat studie. en akademiese prestasie beinvloed en dat daar variasie is in die invloed van sodanige faktore by verskillende individue. / The aim of this investigation is to give an exposition of the socio-cultural characteristics of certain black students at the University of South Africa and to determine wheth~r, in what way, and which, socio-cultural factors influence their studies and academic performance. The study entailed the application of a contextual, individualisticholistic and biographical approach to case studies, the details of which were obtained through in-depth interviews. A general overview of the childhood of the students concerned and of their adulthood outside the context of the university, is provided by means of the case studies. Adulthood is described in terms of common fields of activity in which the individuals participate. The university is also regarded as a field of activity and is described fully in terms of the participation of the students involved, with due regard for relations between the university and other fields of activity. From the descriptions of childhood, adulthood outside the context of the university, and also of the field of activity of the university, factors are identified which appear to influence the studies and performance of the students with whom case studies were conducted. Conclusions reached reveal diverse socio-cultural as well as a number of other factors that influence study and academic performance, as well as a variation in the influence of such factors on different individuals. / Anthropology and Archaeology / D. Litt. et PHil. (Antropologie)

The important role played by tertiary institutions in South Africa with regard to the general development of the country, cannot be disputed. To ensure that tertiary institutions provide education of high quality, competent employees are needed. These employees however have to be paid competitive salary packages. Employee benefits, which form 40 percent of an employer's payroll costs, constitute an important cost component and need to be scrutinised more closely with the aim of managing it as efficiently and effectively as possible. To achieve this goal the primary purpose of this research is thus to determine to what extent the present employee benefits provided by tertiary institutions in South Africa, address the diverse needs of employees. From the empirical study it is clear that employees' awareness of benefits offered and their divergent preferences, necessitates a more flexible approach to the management of benefits. A flexible benefit system would thus be an option. / Human Resource Management / M. Comm. (Business Management)

Dissertation submitted in full compliance with the requirements for the Master's Degree of Technology: Marketing, Durban University of Technology, 2010. / Marketing communication strategies are now imperative in the Higher Education arena. Understanding the prospective students’ choice and determining the subgroups into which they fall, provides the basis for a well-planned strategy for marketing communications practitioners at Durban University of Technology (DUT). The purpose of this study is to review the effectiveness of the current marketing communication strategies of DUT, and to establish how first time enrolees make choices when selecting a Higher Education institution at which to study. This study uses quantitative descriptive methods of convenience sampling of the January 2009 intake of students. Although specific to DUT, the findings of this study may also be of interest to other Universities of Technology that are assessing their marketing communication strategies. Research implications in this study identify the most appropriate means of marketing communications for the DUT brand in the context of prospective student choice. At the close of this cross-sectional research, the study provides proposals for future marketing initiatives for DUT. The results of the study may be used in determining more appropriate marketing campaign strategies and initiatives to establish DUT as a first choice brand in our competitive arena. The value of this study is that it supports the opinion that the focus of marketing communication strategies must continually be modified in response to a changing market.

Dissertation submitted in fulfilment of the requirement for the Masters Degree in Technology: Marketing, Durban University of Technology, 2011. / Customer satisfaction, customer value and service quality have become the primary focus of service organisations in today’s customer era. The higher education industry is no different. As higher education institutions strive for competitive advantage, customer service and service quality are becoming driving forces. Today, service quality is recognized as one of the most important factors in developing and maintaining successful relationships. Superior service quality leads to enhanced customer satisfaction and increased loyalty. Institutions that focus on superior quality service can enjoy a distinctive competitive edge since improved levels of service quality are linked to higher revenues, higher customer retention and increased market shares. The aim of this research study was to evaluate customer service quality at Varsity Colleges in Westville and Durban North. The SERVQUAL questionnaire was used as the instrument to measure students’ expectations and perceptions according to five quality dimensions. Four hundred and fifty one respondents were selected from the two campuses using non-probability sampling and convenience sampling. Descriptive and inferential statistical techniques were used to analyse the data. Conclusions and recommendations were made from the findings of the research study. The study revealed that students’ expectations of service quality exceeded their perceptions on the five service quality dimensions used in the SERVQUAL questionnaire. Improvements are necessary in certain dimensions of service quality. In order to improve service quality, it is recommended that Varsity Colleges close these gaps by ensuring that apt strategies are put into place in order to improve service quality.

Submitted in fulfillment of the requirements for the Doctor of Technology Degree: Operations and Quality Management, Durban University of Technology, 2012. / Over the last decade the institutional framework within which most universities in South Africa operate has undergone major transformation forcing the higher education sector to become more competitive in its approach to attracting and retaining quality students. Against this background, service quality has been put forward as a critical determinant of competitiveness. The purpose of this study therefore was to identify best practice in terms of postgraduate studies and research development and support service delivery in the South African (SA) and Australian (Aus) contexts in order to inform the development of a quality model for postgraduate or research centres (PG/RCs) for universities of technology (UoTs) in SA. Underpinned by the Gap Model of service delivery and an adapted SERVQUAL instrument, this study sought to determine perceptions and expectations of service quality across five dimensions, namely: tangibles; reliability; responsiveness; assurance; and empathy. Questionnaires and semi-structured interviews were used to gather data from PG/RC staff and postgraduate and research students in SA. Various gaps between students’ perceptions and expectations indicating dissatisfaction with PG/RC services particularly among the SA students were identified. The findings revealed that the SA UoTs lag behind the Aus UoTs in terms of communicating their services and forms of support to students and providing satisfactory services according to student expectations. The findings further suggested that issues such as service quality planning and monitoring, establishing recovery mechanisms for service failures, and student-driven service design and standards need to be high on the agenda at higher education institutions to ensure service quality control. All five dimensions of SERVQUAL indicated a negative score or quality gap suggesting that the SA PG/RCs need to urgently the gaps that exist at their institutions; key recommendations were thus made to improve the gaps identified. Based on the literature reviewed, best practice gleaned from the findings of this study, and benchmarking with the Aus UoTs; this study proposed a centralized and decentralized PG/RC model for SA UoTs to provide service quality to its ‘customers’.