Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2008. / When prospective students decide to register at a university, their first encounter with university life will be the Registration Department. Should the process be inefficient without much regard for the personal wellbeing of the prospective student, it will leave a lasting impression on the student, and more often than not serve as an indication of the manner in which he or she would be treated in the future at the university. With the need for the Cape Peninsula University of Technology to attract top grade students, the institution needs to improve their registration process. This study attempts to measure students and staff attitudes and perception of the registration process, explore the different processes involved during registration and application, and investigate the different technologies available to improve these processes. This research attempts furthermore to determine what processes could be put into place to assure that Academics and the Administration Department works together to achieve a mutually beneficial database that could be used to the benefit of the students and the institution alike. This database should be accessed from any computer on the different campuses and be user friendly, to maximise the efficiency and throughput.

The aim of this study explore the role of job satisfaction , organizational justice in determining employee turnover among administrative staff at Walter Sisulu University at Ibika campus in Butterworth , in the Eastern Cape Province. A sample of 70 administrative staff was drawn for the population of 170. Results of the study indicated that the study variables are significantly and positively correlated with one another. Job satisfaction was found to be significantly and positively correlated with employee turnover. Organizational justice was also found to be significantly positively correlated with employee turnover. Likewise, a positive and significant relationship between job satisfaction and organizational justice was found. The findings of this study will assist Ibika campus management in reducing employee turnover and increase the retention of administrative staff at Ibika campus and the entire Walter Sisulu administrative staff at large.

D.Ed. / This particular research -focus on the involvement of lecturers at a decentralised multi-campus university in curriculum development. The research design which were followed is of an explorative, descriptive and qualitative nature. In this research several examples of curriculum development which have been unsuccessful, were mentioned. These examples explain shortcomings or inadequacies such as curricula which are content centred, needs of students who have not been considered and several didactic practices which are merely intuitive in nature. One of the greatest problems which may be created by haphazard and incoherent curriculum development is the fact that it eventually may lead to the demoralisation of lecturers and their effective functioning. There are two broad approaches as far as the involvement of lecturers in decision making and curriculum development is concerned, namely , the "top-down" and the "bottom-up" approach. Despite successes, examples of inadequate curriculum development have their roots in one of these two approaches. Therefore it can be deducted that several models for curriculum development had their origin in either or both these approaches. Several curriculum researchers like Van Staden (1991), McAleese (1982) and Pratt (1994), warn however, that curriculum development which works well in one institution might not necessarily influence success in another. Variables such as context and student characteristics can differ from one instance to the next. For this very reason the researchers interest concentrated on the involvement of lecturers in curriculum development in a particular decentralised multi-campus university. THE AIM OF THE STUDY: The aim of this research was to explore the extent of the involvement of students and lecturers in curriculum development, as well as perceptions, feelings and opinions of lecturers with respect to their involvement. Two different ways of data-collection were used: Focus group interviews were conducted with the co-ordinators and individual semi-structured interviews with lecturers. To ensure reliability of the results certain rules were adhered to.

In the mid-1980’s institutions of higher learning were coerced by the South African government to admit students from all races. As a result, these institutions were confronted with the need to identify preparedness for higher learning, especially amongst the ex-Department of Education and Training (DET) learners. Grade 12 results were not a sufficient predictor for ex-DET learners, and a review of current admission criteria became a necessity. This study aims to develop a suitable science entry-level test to be used as a component of an existing test battery. The test battery is used as an admission tool by the Port Elizabeth Technikon to further assess first year applicants who do not meet the normal entrance requirements for a science course. The only requirement for further assessment being Grade 12 physical science. The science entry-level test consists of a list of validated science skills and knowledge to be used to assess the skills and knowledge mastered at the time of test taking. On the basis of test scores, an assessment is made regarding the applicant’s preparedness for higher learning. This study holds the view that preparedness in students for higher learning in science can be measured by means of valid science competencies. In addition, knowledge of the level of preparedness of the applicant enables further educational support and guidance to be provided where necessary. Research which measures manifest academic ability rather than potential to learn is favoured since it is believed that the former generates psychometric evidence of that which was already mastered academically whilst the latter determines whether the student will be able to achieve under ideal conditions. The content covered by the proposed Science Competency Test was sanctioned by technikon lecturers of first year physics and chemistry courses. The content was taken from the examinable section of the Grade 11 and 12 physical science syllabi. This content is the most acceptable and fair knowledge-base a prospective science student can be expected to have mastered at school. The content was limited to those skills and knowledge believed by the lecturers to contribute to academic success in the first year. Items that tested this content were compiled and pilot tests were administered to Grade 12 physical science learners at various disadvantaged schools. The Science Competency Test was compiled from the pool of trial items after the performance of the items was statistically determined. This final Science Competency Test was completed by a sample of 179 first-time first year science students. The findings of the study were inconclusive as the Science Competency Test showed a moderate predictive ability for only one section of the sample. It further showed that the weighted matric score, WMS was not a significant predictor of future academic performance of the sample either. A discrepancy in performance amongst learners of different home languages and educational backgrounds was also noted.

South African universities are embedded in an unequal society. Transformation strategies and interventions in the sector attempt to address this, but arguably, the policies and practices which aim to bring about transformation are merely platforms for potential change and do not guarantee the achievement of their aspirations. This study engages with the notion of transformation in one university, looking at how an organisation for women has contributed to transformation in individuals and in the institution. It explores the idea that vulnerability is the starting point of transformation, and must be recognized and incorporated into how an organisation, institution or individual regards vulnerable groups, in order to build a more equitable society. The reframing of vulnerability is a process of acknowledging the way power works, and arguably, power’s melancholic nature and expression in society and in universities has particular challenges with regard to how vulnerable groups experience their vulnerability. If the framing of an individual as vulnerable does not also provide that individual with the conditions that shelter the vulnerability they experience, leading to a renegotiation of whom they can become, their “vulnerable” status is entrenched. The study explores ways in which an organisation for women uses its legitimized platform for renegotiating subjectivities, norms and performances, and the potential this has for transformativity.

M.Comm. (Strategic Communication) / Please refer to full text to view abstract

In 1997 the national Department of Education embarked on a programme of rationalisation to reduce the number of colleges in the country and to simultaneously integrate colleges into the Higher Education sector. This is a case study of the incorporation of a college of education, the South African College for Teacher Education, into a university, the University of South Africa. The focus of this study is the nature and consequences of micropolitics in the education change environment. It suggests that micropolitics plays a significant role in the outcomes of an education policy implementation process. It further argues that in order to understand the role and effects of micropolitics in education change, a theory for micropolitics and education change needs to be developed. The theory posited here is that micropolitical activity is an essentialising of the tensions between modernist contexts and mentalities of change, and postmodernist ambitions of change. The study is guided by two research questions: What are the different understandings among different groups and individuals as to why incorporation emerged and was pursued as government policy? and How did different stakeholders influence and shape the incorporation process and outcomes? The literature review indicates that there are important gaps in the understanding and explication of micropolitics and education. A marked inadequacy of the literature examined is that the study of micorpolitics has thus far been limited to studies of the school environment in developing countries and of leadership within such environments. The methodology used in the study recognises the value of a constructivist, interpretive approach to data analysis and narrative development. In particular, the methodology addresses questions of truth and ethics in conducting qualitative research. / Thesis (PhD (Education Policy Studies))--University of Pretoria, 2006. / Education Management and Policy Studies / unrestricted

Submitted in compliance with the requirement for Master’s Degree in Technology: Marketing, Retail, and Public Relations, Durban University of Technology, Durban, South Africa, 2016. / The South African Further Education and Training (FET) sector is facing the challenge of being rated and considered by many young school leavers and the community as a second choice institution, while universities are their first priority. This study aimed to investigate and explore student’s expectations and perceptions of Colleges in KwaZulu-Natal (KZN) with respect to their choice of college. The main objective of this research was to identify students’ expectations and perceptions, and the factors that encourage enrolment at FET colleges, as well as to identify the different expectations and perceptions, according to demographic factors. The SERVQUAL model was employed to establish students’ expectations against perceptions of FET colleges in KZN. The study design was quantitative in nature, using a descriptive technique, cross sectional, and collected data through the application of non-probability sampling with census, quota and convenience sampling methods being utilized to obtain data from a sample of 301 respondents. Data collected from the respondents were analysed with SPSS version 20.0 and interpreted with the use of descriptive and inferential statistics. The questionnaire measured students’ expectations and perceptions in five dimensions of service, namely tangibles, reliability, assurance, responsiveness and empathy. The findings demonstrate that students had higher expectations of service quality with lower perceptions of the actual service received. The negative gaps within the five SERVQUAL service quality dimensions, implies that the students were dissatisfied with the level of service in their FET colleges. The gaps, from largest to smallest, were Reliability, Assurance, Tangible, Responsiveness, and Empathy. FET College management is advised to attend to these above-mentioned gaps and to ensure that the necessary strategies are immediately implemented, as these would improve the FET brand and ultimately position FET Colleges as the institution of first choice in KZN. / M

During the last two decades, political change in South Africa has resulted in significant changes to higher education (HE) admission policies. Increased admission into South African universities has meant an increase in student diversity and different levels of preparedness of the students negotiating their way through their academic studies. Academic success of students remains a focus and one way of addressing this has been the introduction of various extended programmes at South African universities. Extended programmes have various academic development initiatives embedded in the coursework. These are designed to assist the academic progress of students. However, student success remains elusive as so many factors may impact. The purpose of this study therefore, was to investigate the perceptions of the National Diploma (Engineering: Electrical) Extended Programme students with regard to the benefits of the academic development initiatives offered by the NMMU, in order to gain a deeper understanding of their experiences as Extended Programme students. An exploratory sequential research design was employed, consisting of two phases of data collection, following each other successively (Creswell, 2012). The first phase of the data collection involved both quantitative and qualitative data. This was followed by a consecutive collection of qualitative data with the aim to enhance the themes that emerged from the first phase of this study. This mixed-methods research design facilitated the gathering of rich data to answer the research questions. The results indicated that these students perceived the academic development initiatives they received as positive and beneficial to their development. In addition, they felt adequately prepared for the mainstream curriculum; acquired and applied many skills relative to their field; and considered themselves to be at an advantage when comparing themselves to their mainstream counterparts.

Sustainability has gained prominence globally among nations, regions and organisations as a result of factors such as the effects of climate change on the environment, diminishing natural resources and rising population growth with their concomitant impact on economies and social systems. South Africa is a signatory to the United Nations Global Compact (UNGC) that promotes international principles and best practices on sustainable development. Sustainability Reporting is one such best practice. Sustainability Reporting is imperative for good governance and organisations are now expected to support sustainability issues, risks and performance in a balanced and reasonable way. The United Nations and other global bodies have been in the vanguard in promoting guidelines for sustainability reporting with the Global Reporting Initiative (GRI) being the most Prominent Sustainability reporting guideline. The South African Higher Education Institutions generate a number of reports in the course of any given academic year. As has been the case in the global corporate world, failures in governance in some South African universities point to weaknesses in their governance, especially when it comes to oversight of the operations of institutions. Considering this, it is important to critically examine strategic planning processes to understand the aspects that are important for the survival of Higher Education Institutions (HEIs) and therefore they should be regularly and closely monitored. The study begins by exploring literature relating to strategic planning, governance, sustainability reporting practices and Business Intelligence (BI) technologies in Higher Education. The primary objective of the investigation is to propose a sustainability reporting framework for Higher Education Institutions in South Africa. It is argued that with the aid of appropriate BI tools, the proposed Sustainability Reporting framework would be useful in tracking progress in the implementation of strategic plans and at the same time strengthen governance in institutions. The study identified elements of Sustainability Reporting that are important for strategic planning. To develop the proposed framework, an empirical investigation was undertaken. Four online questionnaires were completed and returned by 108 participants comprising of Registrars and Information Managers at 23 South African Higher Education Institutions as well as to Information Managers in selected International Higher Education Institutions and Managers at the Nelson Mandela Metropolitan University (NMMU). The online questionnaires were developed to elicit information to include in the proposed framework. To analyse results, both descriptive and inferential statistics such as Analysis of Variance (ANOVA) were used. Results from the surveys revealed that Higher Education Institutions globally and in South Africa are grappling with the same issues. When it comes to Sustainability Reporting, factors such as information culture and Business Intelligence maturity levels were not found to be very different among the various institutions. In the case study at NMMU, correlational analysis confirmed that variables such as Management buying and the availability of BI reports were positively related to effective strategic planning and vice versa. Similarly, a strong correlation was observed between reporting guidelines and strategic planning. Moreover, the study highlighted the critical role of management and leadership in a university in creating an environment that supports Sustainability Reporting. In conclusion, it was recommended that efforts should be directed at creating awareness and at training staff on aspects that promote sustainability. It is incumbent upon the institution to take advantage of and promote technological tools and techniques to enable the easy flow of data and information in understandable and usable formats to all its stakeholders. Finally, a Framework for Sustainability Reporting for Higher Education Institutions (FSRHEI) and guidelines for implementing Sustainability Reports are proposed.