In this study, research was conducted on the information needs of Unisa students. Most distance students do not personally visit the library, which makes it difficult for librarians to determine whether or not they are meeting their needs. The library plays an important support role in any university, especially in the open distance learning context. It is therefore important for librarians serving distance learners to continually evaluate their services in order to see if they are still meeting their client’s needs. The aim of this study was to determine if students are aware of the library services to which they are entitled, and if the library is successfully reaching and assisting remote students, and how its services can be improved. Questionnaires were posted to students, and interviews were conducted with on-campus students and staff. Chapter 1 covers the orientation and background to the study. Chapter 2 discusses the research methods used to collect information. In Chapter 3, the library needs of distance learners were discussed, while Chapter 4 presented a discussion of the findings drawn from the questionnaires and interviews, and Chapter 5 makes recommendations based upon these findings. It was found that some of the students surveyed were not aware of their library privileges. It is recommended that the Unisa library employ better strategies to market the library services available to students. Furthermore, the library needs to find better ways to reach out to remote students who have no access to information and communications technology upon which the modern library is so reliant.

Published Article / A growing scholarship links good leadership with in-house mentoring. This article looks at how well-performing school leaders benefitted from the inhouse mentoring they received. The author reports on a qualitative investigation based on in-depth individual interviews with six primary school leaders from Gauteng, KwaZulu-Natal, Limpopo and Northwest Provence who were purposefully selected based on their receiving a national award for excellence in leadership. These awards were made by the Department of Basic Education in the category 'Excellence in primary school leadership'. The findings show that in-house mentoring benefitted participants holistically through behavioural, knowledge and skills acquisition. Behavioural acquisition included being humble and empathetic towards constructive work performance. Knowledge and skills acquisition related to sustaining the standard of teaching of core subjects, relying on committee input in a relational leadership approach and ensuring a dedicated teacher corps and positive parent involvement. The findings contribute to the discourse on inhouse mentoring for improved school leadership practice.

Submitted in fulfillment of the requirements for the degree of Doctor of Technology: Human Resources Management, Durban University of Technology, 2010. / To face the challenges of the 21st century, institutions need to address problems experienced by the modern world. The nature of modern work is changing and continually increasing, with knowledge, information and education. As we move further into the information and knowledge age, the workforce will require sophisticated education and training to sustain competitiveness and responsible development. In response to this challenge the DOE restructured Higher Education to make it relevant to the needs of society and industry. In terms of the National Plan Higher Education (2001) many Technikons were either converted to Universities of Technology (UOT) or merged into universities and became Comprehensive Universities. The Traditional University made up the third type of university. As a result three distinct types of institutions emerged, namely UOTs, Comprehensive Universities and Traditional Universities. In this configuration previous Technikons were reclassified as a UOTs and were able to offer degrees also. This research studied the development of UoTs and its evolution to “University” status. After being classified as Universities of Technology, it soon became clear that these universities lacked a philosophy. Its attributes were not clearly formulated by the DOE. It was left largely to the UoTs in South Africa to develop a set of attributes. This study developed an underlying philosophy, attributes, and performance indicators to guide the strategic direction and development of UoTs in creating a unique personality for itself. Five universities were studied in UK, Germany and Switzerland to develop a set of characteristics/attributes and performance indicators that can be adopted in South Africa. Five local UoTs were also studied, together with the South African Technological Network in building a set of common attributes. A Balanced Score Card was designed as a management model. Each attribute was linked to drivers and each driver was linked to performance indicators. The model included the various perspectives and components, which illustrated the interaction and cause and effect relationships. The philosophy of a Learning Organisation was adopted and its principals underpinned the interaction and relationships. This model will ensure that South African UoTs are able to comply with both national and international benchmarks. UoTs pride themselves by ensuring that they produce and apply knowledge to solve real world problems. These universities see themselves as part of the greater society and therefore partnerships are critical to its functioning. Technology transfer and leadership in technology is a key strategic goal in determining its unique position in the Higher Education landscape. The Balanced Score Card was used to develop a management model which is a tool in establishing a UoT with benchmarks, performance indicators and drivers.

This study develops a model for university adult education to guide the Qwa-Qwa Campus of the University of the North in its quest to play a role in adult education practice. It explores the route that the Qwa-Qwa Campus could take in extending its resources to a wide range of individuals, special interest groups and targeted audiences in the North-Eastern Free State community that was historically marginalised from university education. In developing the envisaged model the study explores a number of international and local (South African) approaches in university adult education. This academic endeavour is intended to provide some guidelines for the Qwa-Qwa Campus’ envisaged role in university adult education. In pursuance of these aims (lie study investigates the typical role that a university plays in adult education by reflecting on the following issues: _ University outreach __ Distance education _ University Extension programmes / service _ University adult and ccntmuing education _ Universities and communities __ Sources o f funding for university adult education practice. A review of literature including a home-page survey are used as methodologies of unravelling typical University Adult Education approaches of four universities in Australia ii(La Trobe, Deakin, Ballarat and Charles'STtirt), one university in the United States of America (Tuskegee), two universities in Southe; s Africa (Botswana and Lesotho) and four Universities in South , . . Africa (Western Cape, Cape ToWd, Witwatersrand and Transkei). Key people at selected South African Universities actively involved in adult education practice were interviewed. Three people fi/nn the community were interviewed to assess the needs of surrounding people in the Qwa-Qwa area. The study brings these elements together in an attempt to develop a realistic model for the involvement of the Qwa-Qwa Campus in adult education.

Globalization has had an impact on higher education in South Africa. There is a growing emphasis on public accountability. Consequently there is a rise in quality assurance interventions like the national review of the M.Ed programme. Sometimes these quality assurance interventions are perceived as infringing on academic freedom and institutional autonomy. In this research report, I examine how academics at the University of X (UX), experience the relationship which is emerging by current policy in higher education between ―academic freedom‖, ―institutional autonomy‖ and ―public accountability‖. This research report followed a case study design that used a qualitative approach. I used a phenomenological research methodology with specifically semi-structured interviews to understand the phenomenon of the review and to ascertain academics‘ and managers‘ perceptions thereof. I used non-probability purposive sampling to interview seven academics and five management staff. The interviews were recorded and transcribed. The findings were analysed and separated into three themes, viz. the value of the national review process; management versus teaching and learning as areas of focus with the review; and the programme review methodology. The staff found the review to be useful because of the programme focus of the review. It was most useful for management of the programme and for developing collegiality in the sector. Whilst the review criteria tended to focus on management instead of teaching and learning, some participants were comfortable with the review exploring their teaching and learning via direct classroom observations. There was a wide spectrum of views on what makes a good programme, with some participants believing that both teaching and learning and management are important for a successful programme. There are pros and cons to the national M.Ed review methodology. The commendations can be summed up as being fair, using standard programme review methodologies. The criticisms of the methodology includes criticism of the process as being archival, concern over the panel selection, dissatisfaction at the panel‘s report and criticism that the criteria are checklist and that institutions need to go beyond them in order to achieve excellence.

The purpose of this study was to examine the relationship between the use of information and communication technologies (ICTs) and the document delivery service (DDS) at an open distance learning institution (ODL). A quantitative survey was conducted using a convenience sample (N=107) of the students registered in the Master’s programme with the College of Education (CEDU) at the University of South Africa (UNISA). Pearson’s correlational analysis was used to determine the students’ perceptions of the relationship between the use of information and communication technologies (ICTs) and the DDS at an ODL institution. The results indicated a negative relationship between computer literacy and communication channels. Furthermore, the results indicated that information literacy skills positively and significantly predict the means of access to the Internet and library skills training predict access to information. The findings of this study show a need for future research in exploring the association between the use of ICTs and document delivery services. In order to rectify the challenge in an ODL institution, it is suggested that ODL institutions should ensure that both librarians and students possess the required skills and competencies. It is recommended that future research takes into consideration the limitations of this study. / Information Science / M. Inf.

M. Tech. Business Administration / This study was conducted at UNISA Library in 2012 in order to assess the perceptions regarding the process mapping exercise that was conducted by UNISA Library as a means of improving performance based on a random sample of 43 employees of UNISA Library. The study also focused on the implementation of continuous improvement at the UNISA Library.

M.Inf. / Belbin's team role theory is a popular team building tool. This study aims to establish whether Belbin's theory can be meaningfully applied to an information service enterprise. Belbin's team role theory is explained and its uniqueness, when compared with similar theories such as Margerison and McCann's team role theory and the Myers-Briggs Type Indicator, is highlighted. Belbin's theory is then applied to a team in the Unisa Library to evaluate how the 'end-user', the trainee, views the value of this team role theory. Their views are then evaluated using a research/evaluation questionnaire. The findings are discussed and the conclusion is reached that Belbin's team role theory can be meaningfully applied in an information service enterprise. The feedback of the respondents indicates that they were satisfied with the accuracy and truthfulness of the results and that they were of the opinion that their team roles reflected their personalities rather than their values and culture. For them the main value lies in the renewed self-insight and increased self-confidence gained from the exercise. They also indicated its potential for improved cooperation and problem solving within team context. Furthermore they were confident that the team roles could be used when the reengineering plan is implemented in the Unisa Library. Finally it is recommended that team building needs to form an integral part of the reengineering implementation process. With regard to team development the need to focus on the 'task', 'team', 'individual' and the 'organisational context' is emphasised.

Thesis (M. Sc. (Statistics)) -- University of Limpopo, 2021 / The ever increasing number of students who drop out of university remains a challenge for Higher Education administrators. In response to this, different studies have been conducted globally in order to identify student retention strategies to fix the problem. However, the challenge continues to prevail year in and year out. Most of the studies conducted in South Africa used statistical methods that ignore the temporal nature of the process of student dropout. This study uses discrete-time survival techniques to model the occurrence and timing of undergraduate engineering student dropout at Tshwane University of Technology (TUT). Discrete-time survival analysis techniques allow for a more appropriate utilisation of the longitudinal nature of institutional data, where the time dependence of the data, time-varying factors and time-invariant factors can all be accommodated in the analysis. The temporal nature of the process of student dropout was analysed for the cohort of students registered in engineering programmes for the first time in 2010 at Tshwane University of Technology using discrete-time survival analysis methods. The cohort was followed for five years from 2010 through 2014, inclusive. Of particular interest was the incidence of dropout, the determinants of dropout, comparison of the single risk discrete-time model with a competing risk discrete-time model, as well as testing for the effects of unobserved heterogeneity. The study used administrative data obtained from the ITS. The logit model was used to estimate the effects of race, gender, Matric performance, performance in Matric Mathematics, residence type, English language status and time on time to dropout with time measured in academic years. A discretetime competing risk model in the form of a multinomial logit model was also estimated to account for the possible correlation between graduation and dropout. A frailty model assuming a Gaussian distribution for the frailty term was also estimated to account for unobserved heterogeneity. The study established that the risk of dropout for nonwhite students is significantly higher than that of white students. Furthermore, it was found that the effects of residence type varied with time. For instance, in the first year students with private based accommodation were more likely to dropout compared to those residing onvi Abstract campus. On the other hand, in the third year students accommodated in private residences were less likely to dropout than those residing on-campus. The findings also indicate that the effect of having English as a first language as opposed to as a second language on the risk of dropout was only significant in the fourth year such that first language English students were more at risk of dropout compared to second language students. The findings also revealed inconsistencies between the estimates from the single risk and the competing risk model. Moreover, the effect of unobserved heterogeneity was found to be insignificant. Recommendations from this study are that discrete-time survival analysis model is more efficient than traditional methods used for analysis of student dropout and should therefore be used for analysis of academic outcomes such as dropout. The model can account for the temporal nature of the process of dropout. Both time-varying and time-invariant explanatory variables can be included in the model.The effects of time-invariant explanatory variables that might have time-varying effects can also be investigated.

Thesis (MMus (Music))--University of Stellenbosch, 2009. / The goal of this study is to explore three different models that three selected university choirs chose to accommodate diversity: two choirs with different identities existing independently alongside each other on one campus (model A), one choir, implementing diversity (model B) and one choir with a Eurocentric character (model C). Each university was treated separately, collecting qualitative data to provide historical insight into the choir, to determine profiles of the relevant conductor(s) and choristers and to determine the management body’s views regarding the role of the choir(s) within the institution. Information on repertoire indicates preference for musical styles, favouring an African or Western perspective or showing measures of cultural adaptability. Data was collected from choristers, conductors, organisers and university representatives by questionnaires and personal interviews as well as historical data in the form of concert programmes of the selected university choirs. The research findings indicated that the three universities concerned chose to handle their cultural diversities in completely different ways, resulting in creating unique choral identities which are evident in aspects such as repertoire, choristers’ experience and the support from the institution.