Digitization has changed the conditions in which organizations can operate and conduct their business through digital workplaces. In order to meet the organizational requirements and technologies that digitalization entails, the digital workplace needs to be adaptable as well as strategically coordinated. Organizations also need to provide digital tools and systems to be able to work in the digital workplace. For that reason, the importance of the underlying technologies becomes crucial in the digital workplace. The purpose of this study is to achieve a deeper understanding of individual experiences in relation to the implementation and usage of a new IT platform. To answer the purpose of this study, we used a case study in which we conducted semi-structured interviews together with observations. This resulted in findings based on individual experiences that show both aspects of challenges and opportunities with the use of the IT platform. The conclusions that we established through this study are that learning and education in how the platform is expected to be used, as well as the platform's complexity, affect understanding and use of the IT platform. More businesses and organizations are going digital, and the conditions under which they operate and conduct business through digital workplaces are constantly changing. This study looks at how digital tools are used in one specific organization and how they might be made more efficient. Something that we believe can benefit both learning and development in other digital organizations' work.