Previous studies focused on the main factors of volunteer’s satisfaction and how the organizations can influence it. This paper set out what drives volunteer’s satisfaction and in which ways can individuals benefit from it. The authors implemented the ground theory to approach this problem. They conducted qualitative research and collected data from thirty-two (32) volunteers through a survey. Then, ten selected respondents passed systematic interviews. The survey was designed in French and English to reach the maximum of volunteers. The Volunteer’s Satisfaction index inspired the design of the survey, which aim to measure the outcomes of volunteering experiences. The interviews lasted forty-five (45) minutes on average and designed to support and elaborate on the survey’s responses. Results showed that diverse elements affect the volunteer’s satisfaction. The study ranged these statements into four main categories: Support and Guidelines provided by the organization; Social integration and colleagues support; Sense of achievement and skills learned, and Rewards and Attention received. These are the four primary sources of volunteer’s satisfaction highlighted by our respondents. Volunteers can benefit from it by embracing the guidelines and ask for definite objectives in their missions. Seek social interactions and bond with other volunteers, reach their objectives and take every opportunity to exploit or learn skills and share their experiences and accept the recognition. Thus, the findings identified volunteer’s satisfaction drivers and the control of these elements by volunteers. At the end of the paper, contributions for future volunteers, limitations and directions for future research are discussed.

M. Tech. (Department of Business Administration, Faculty of Management Sciences), Vaal University of Technology. / Volunteering is a core component of sport service delivery and remains essential to the viability of the sport system in many sport organisations and communities. To this end, it has become incumbent for them to ensure that a sufficient pool of volunteers exists. Despite this assertion that volunteers in sport organisations are considered such a valuable resource, they are increasingly scarce and there is a considerable debate about the underlying structure or dimensionality of volunteer motives. Therefore, the primary objective of this study was to examine motives for volunteering in sport organisations within Gauteng province and its relationships with volunteer commitment and volunteer satisfaction. This research drew from the convergence of the social exchange and self-determination theories that were used in this study to provide a theoretical understanding as to why people engage in volunteer work and the outcomes thereof. In order to achieve the primary objective of the study, a quantitative research approach was adopted and a cross-sectional descriptive survey was utilised. A non-probability convenience sampling procedure was also adopted. Prior to the main survey data collection, a pilot study was undertaken by administering a questionnaire to 40 participants who did not form part of the main survey. The main survey data was thereafter acquired from 270 volunteers from conveniently selected sport organisations within Gauteng province through a structured self-administered questionnaire. The data were analysed using the Statistical Package for the Social Science (SPSS version 26.0) and the reliability and validity analysis yielded satisfactory results in terms of the measuring instrument. Descriptive statistics were also computed to summarise the data into usable information by making use of frequencies, means and standard deviations. Exploratory factor analysis was used to statistically aggregate the large number of observed measures (28 items) relating to independent variable (volunteer motives) into a smaller set of three unobserved (latent) variables called factors while regression and correlation analysis were undertaken to establish the relationships among the study constructs in line with the objectives of the study. Results fromcorrelation and regression analysis respectively (r = 0.440; β= .410) revealed that volunteer motives significantly contribute towards enhancing volunteer commitment among volunteers in sport organisations. Furthermore, the study’s results indicated that volunteer commitment, in turn, contributes towards volunteer satisfaction of volunteers in sport organisations (r = 0.561; β= .561). Based on these results, this study recommends, among others, that management of sport organisations should explore the effectiveness of implementing an internal system of self-evaluation as a starting point to examine motives for volunteering. Furthermore, it is recommended that sport organisation management should develop an organisational culture which assigns authority and responsibility to sport volunteers. The study concludes by affirming the achievement of the study’s objectives, highlighting its limitations as well as identifying future research opportunities.

The purpose of this study is to examine if the experiences of volunteers within women s rugby at both rugby clubs and at the 2010 Women s Rugby World Cup (WRWC) in England provide the basis for the continuation of such activities as well as the transfer of volunteer effort to event-based or club-based activity within the specific sports concerned or across sports to contribute towards society s broader sporting needs. Sport volunteering in the UK accounts for 26% of the total formal voluntary activity, and largely takes place within the Voluntary Sport Club (VSC) system (Sport England, 2003). It provides the basis for the development of grassroots sports. Sport volunteering also takes place at sport events which provide the foundation for elite level sport development. It is known, however, that if the volunteering experience is satisfying then this may lead to higher levels of commitment with the sports organization, the event or the voluntary cause, which may affect volunteers longevity and intentions to continue volunteering (Doherty, 2009). Women s rugby was selected as a case study, as the 2010 Women s Rugby World Cup was held in England. This facilitated comparisons between club and event volunteers. With the cooperation of the Rugby Football Union for Women (RFUW), research participants were identified and recruited via an email invitation including a link to an internet-administered questionnaire. A total of 70 individuals that volunteered for the 2010 WRWC and 168 volunteers involved in the women s rugby clubs completed the online survey. The results indicated that overall and despite some variation in the emphasis of the findings there is evidence in support of the relevance of the widely known determinants of volunteering such as motivation to volunteer, socio-demographic characteristics, satisfaction with the volunteering experience, engagement to sport and volunteering at to the continuation of future club or event volunteering as well as its transfer to other rugby and other sport events. Consequently, event organisers should work closely with club authorities to help volunteers to make a better connection from their club to the sport more widely and with the role of clubs and events to support the sport generally, to develop a shared identity in both clubs and events, that is across the whole sporting experience and to increase volunteers development opportunities through deploying their efforts in more than one setting which may then lead to the development of social capital.

The present thesis focuses on the development of volunteerism as a part of the professionalization of a nonprofit organization. Case study took place in the organization Pestrá společnost, which is dedicated to the training of assistance dogs and provides social services to the owners of assistance dogs. The organization uses volunteers regularly and on long-term basis. Research in this organization confirms the fact that quality management of volunteerism effectively utilizes the capacity of motivated volunteers and reduces overall financial costs. The theoretical part focuses on the professionalisation of management of volunteering through the selection and training of volunteers with regard to their motivation. It describes how the motivation of volunteers links with the aims of the organization. An organization, which is interested in linking together the motivation of volunteers and its own aims during the process of their selection and training must undoubtedly benefit from this collaboration. The practical part in the form of a case study focuses on a concrete organization. The qualitative part of the research provides specific suggestions for changes and measures that are proposed as the part of the action research. These measures are also implemented and three months after their...