Work-life balance (WLB) is becoming a topic of focus for management, employees, HR specialists and wellness coordinators due to its association to the health, wellbeing and performance of employees. In line with this, the aim of the study was partly to study which initiatives exist for a balance between work and private life in hospitality organizations and partly how employees and managers, respectively, experience its impact on performance. Furthermore, the aim was to find out which strategies, according to employees' and managers' perceived experiences, can enable hospitality organizations to achieve improved employee performance from work-life balance initiatives. The study employed qualitative research design using semi-structured interviews as the data collection tool and thematic analysis. Herzberg’s Two-Factor Theory of Motivation-Hygiene was used as the theoretical framework to aid in the analysis of the findings. The findings revealed a positive relationship between WLB initiatives and perceived employee performance in hospitality organizations. Moreover, the study indicated that managers had a positive attitude towards WLB implementation as they alluded that WLB help to improve employees’ performance because it helps employees manage their roles in a better way without stress and burnout. These initiatives (such as paid leaves, work breaks, and flexible scheduling) were found to contribute positively to the performance of employees in terms of increasing their productivity as they help employees to manage their roles in a better way without any stress. The study concluded that the hospitality organizations can enhance work-life balance through the creation of various HR policies, flexible scheduling, paid time off for child care, paid maternity leave, fitness centers, counseling, and training sessions as well as implement programs such as workshops and seminars on time management, stress reduction, efficient job management among other things.