Wifly或Wiflop:Qware是否能為全球最大的都市無線網路創造出一個有效可行的商業模式? / Taipei City has made a bold step as a first mover in the increasingly popular municipal wireless movement. Currently Taipei’s WiFly service holds the distinction of operating the largest Wi-Fi network in the world. But there are issues that go beyond the accolades Taipei has received in the press. A municipal wireless network is a complex system that involves more than simply setting up a large number of outdoor wireless antennas. While most city leaders around the world cite social improvement as goals for setting up the networks, the reality if that these networks are large scale business ventures. In most large scale projects, private companies are funding municipal networks. Taipei’s network is no exception. The WiFly network must be also able to support the services that will allow the private company Qware to create a workable business model in order to recoup the high setup costs it spent. Looking into Taipei’s experience with WiFly is important because it is currently the only network of its kind and there is a massive amount of money that other cities around the world are investing in their own municipal networks without any evidence that they work. Unfortunately the value of WiFly is mostly as a lesson to other cities considering such a municipal wireless project. The actual subscriber numbers for WiFly are far below initial projects. Qware faces a daunting task of creating a workable business model with WiFly. The difficulties lie in a chicken and egg type scenario in which the Wi-Fi infrastructure does not support the wireless services that citizens would pay for and the lack of a sufficient wireless infrastructure, including location based services, does not allow smaller companies to invest in the development of wireless services. Making the situation even more difficult for Qware is the fact that the wireless industry is evolving so quickly with new standards like Mobile WiMAX that better support outdoor mobile use and the probable convergence of cellular and IP based broadband. By the time the wireless service industry evolves, WiFly’s Wi-Fi infrastructure may be obsolete.

Navtech är en internationell leverantör av flygoperationella produkter. Det här examensarbetet utfördes på en av deras produktionsavdelning som kallas Aircraft Performance, i Stockholm. Arbetet består av framtagning av en manual till en mjukvaruprodukt. Produkten är ett program som beräknar och presenterar flygprestandainformation för start och landning. Programmet tillhandahålls med två användarmanualer, Userguide och Prepages. Dessa manualer beskriver hur programmet fungerar och hur det presenterade flygprestandainformation skall användas. Företaget har funnit ett behov av att förbättra innehållet av dessa två manualerna och vill ha hjälp med att skapa en ny, enhetlig och lättanvänd manual. För det har upptäckts att manualerna som tillhandahålls till kunderna inte alltid innehåller all grundläggande information om programmet och lett till att kunderna behöver kontakta Aircraft Performance kundsupport för hjälp och vägledning. Förutom att den nya manualen skulle vara enhetlig ville företaget att innehållet skulle vara generellt och fungera som en grundmall. Detta för att den sedan kunna anpassas efter varje nytt specifikt program. Den nya framtagna manualen har fått namnet Aircraft Performance Manual. För att informationen skall vara konsekvent i hela Aircraft Performance Manual för ett specifikt program har riktlinjer, kallad Developer guidelines, tagits fram under examensarbetet. De beskriver steg för steg vilken information som behöver anpassas för programmet. Denna rapport är en studie av programmets funktionaliteter och manualernas innebörd (Userguide och Prepages) samt Navtechs interna dokumenter som också är relaterad till programmet. Rapporten presenterar resultatet av det första upplägget av Aircraft Performance Manual, som är godkänd av Geneth Daley, Product Manager på Aircraft Performance avdelningen. I och med att Aircraft Performance Manual har blivit ett mycket stort dokument har vissa delar i denna lämnats med förslag till vidare utveckling och bearbetning. Detta är presenterad i slutet av rapporten. / Navtech is an international supplier of flight operational products. This thesis is performed in one of their production department called Aircraft Performance, in Stockholm. The work consists of development of a manual to a software product. The software calculates and presents aircraft performance information for takeoff and landing. The software is provided with two user manuals called Userguide and Prepages. These manuals supply information of how the software works and how to apply the flight performance information. The company has found needs of improving the contents in these manuals and needs help to develop a new and uniform manual that is easy-to-use. It has been discovered that the manuals which have been provided to customers does not always consist of all fundamental information about the software. The consequence of this has led customers to contact Aircraft Performance customer service for help and guidance. In addition to have a uniform manual, the company wants it to be generic and be used as a basic template. The reason is to be able to customize it for every new specific software. The newly developed manual is called Aircraft Performance Manual. To be able to maintain consistent information in the Aircraft Performance Manual for specific software a guideline, called Developer guidelines, has been created during the thesis work. It describes step by step which information needs to be customized for the software. This report consist study of the software functionality, the purpose of the manuals (Userguide and Prepages) and Navtechs internal documentations which also contains information related to the software. The report presents the first edition of the Aircraft Performance Manual, which is approved by Geneth Daley, the Product Manager of Aircraft Performance department. Because Aircraft Performance Manual has become a huge document, some parts have been left out with suggestions for further development och processing. They are presented in the end of this report.