Severe recovery deficits after post-disaster interventions have become the landscape seen globally. Humanitarian operations have struggled to find coherence between relief and recovery activities, which has resulted in a perceived operational gap between relief, recovery and development. This current dynamic has caused significant deficiencies within humanitarian programming, such as weak strategy, a lack of transition mechanisms, exit plans and effective recovery. A situation that stems from the current paradigm the humanitarian system operates under and the framework that has evolved around it. Supporting the development of adaptive resilience of a disaster-affected population, within the humanitarian sphere, has been theoretically posed to be fundamental for recovery; a programmatic consideration that could ensure former weak resilience would not hinder post-disaster recovery. Therefore, could a resilience building approach offer much needed solutions to the challenge of recovery within post-disaster contexts? This research aimed to understand whether resilience building within post-disaster environments could increase potential recovery of disaster affected populations and whether it is feasible to build individual/household (HH) level resilience through emergency response operations? The research looked specifically at adaptive resilience at the individual/HH level, clarifying the concept and understanding its modality in order to operationalise it within humanitarian programming. The common barriers to recovery experienced by individuals/HH in a crisis event were gauged, and the relationship between adaptive resilience and recovery determined. A unique singular case study was used to collect quantitative and qualitative data required to answer the key objectives of this research. The case study chosen was the 2010 Haiti earthquake response. Primary data was collected over a 7 months period through 37 semi-structured interviews and 31 online questionnaires with donors, government, INGOs, LNGOs and the private sector, that were operating within the Haiti response, and 18 disaster affected community members within a community discussion forum. Bringing a total participation of 86 individuals and organisations. An in-depth case study was developed in order to offer an evidence base for the proposed theory, that supporting adaptive resilience through emergency response programming has the ability to stimulate recovery. A new data collection tool was trialed within the community discussion forum, namely the Sociogram. This tool looked to assess the main components of adaptive resilience. Methodological rigour was introduced through the use of methodological and data triangulation to ensure validity and reliability of the research. The research successfully identified the main barriers to recovery, pinpointed the key components for adaptive resilience and the influence of emergency programming on the development of adaptive resilience, establishing the relationship between them. The role emergency response operations can play in the development of adaptive resilience was then explored. It has been demonstrated that to ensure recovery and allow for a more resilient society to evolve, adaptive resilience needs to be and can be supported and developed within emergency response operations. The research has been able to demonstrate, through the analysis of the Shelter and WASH response undertaken in Haiti, that developing resilience in the post-disaster environment is possible and an approach that is able to improve strategy within emergency response operations. Improvements would be seen in the provision of essential services within the response, a substantial increase in transitional and exit options and an increased capacity to proactively stimulate rapid recovery. This strategic approach to emergency response programming has the ability to offer the coherence needed between relief, recovery and development. Determining that a resilience building approach within emergency response operations could be the missing link or resolution to the perceived operational gap between relief, recovery and development. Pursuing a resilience building approach has the potential to bring much needed cultural change within the humanitarian sector that will shape operations for a more strategic and successful future.

This thesis provides an understanding of retailers’ performance metrics and measurement. In doing so it lays bare the over reliance on historic published accounting reports as the de facto standard for retail performance reporting. In addition, it exposes the weakness in retail accounting reports as well as retail failure prediction models that are dependent on financial ratios as key variables. This thesis also casts light on the non-financial performance metrics used by retailers. All retailers use performance metrics but do not always report them in a coherent and defined way to give a transparent picture of their actual performance. The subject of performance, and metrics in particular, can be approached from multiple disciplines, yet there is an absence of detailed guidance or discussion of retail performance metrics, for retail boards, in any literature. To comprehend a UK retailer’s performance, it is argued that there is a prerequisite to understand the full context of the UK retail landscape, and the multitude of metrics, both financial and non-financial, this brings into play when discussing performance measurement. Accordingly, the objectives of this thesis were to identify: what retail performance metrics are used by retail boards to manage their performance; what these boards claim about their performance in the public domain; and what disconnect there may be between these two areas. A pragmatic worldview in the interpretative tradition frames the research epistemology. This inductive approach is supported by a multiple case study design strategy using informed grounded theory to conduct research into six case companies (four successful and two failed) in order to discover the retail performance metrics they use and report. The findings show an abundance of metrics in use at retail boardroom level and a ‘sifting matrix’ is devised to cluster the metrics to aid comprehension and ranking into the 20 focus areas which retail boards consider important. These focus areas provide a basis for a suite of metrics, ‘the vital few’ within which six were found to be consistently and persistently used that could form an industry standard. In addition, there was evidence that retailers adapt their metrics as they change, giving substance to the notion of adaptive resilience in performance measurement. Any disconnect between metric use and disclosure was explored through a conceptual framework, ‘a journey matrix’, where retailers are on a journey to becoming trust intelligent with their disclosure of retail performance metrics. The transparent disclosure of retail performance metrics provides the explicit link to gaining trust and demonstrating good governance practice implicit within stewardship theory. The ‘journey matrix’ is also proposed as an alternative developmental viewpoint for analysing retailers’ annual reports and accounts. The development and disclosure of retail performance metrics lacks guidance on definitions, calculation bases and recommended disclosure. Without guidance, the voluntary proliferation of selective reporting is likely to render performance, as published by retailers themselves, opaque and confusing. This thesis starts the debate about board level retail performance metrics research and provides a framework to assist retail boards to evaluate what they use and what they disclose in their journey to gain the trust of stakeholders.

This thesis is an investigation of the multi-dimensional impact of disaster on community engagement with respect to capacity and vulnerability factors. The historic community of Goderich, Ontario, ravaged by an F3 tornado August 21, 2011, was the study population. A mixed-methods approach utilizing surveys, semi-structured interviews, and key informant interviews was employed in an effort to yield a more confident set of data and help facilitate understanding. Testing results revealed that the community was very aware of its capacities and vulnerabilities and utilized the disaster situation to affect positive change in these conditions. However, disaster itself was only found to stimulate engagement patterns in its immediate aftermath. Therefore, while disaster does not adversely affect community engagement, it also does not encourage sustained engagement activity. It does, however, stimulate extended associations of connection to the community, which may hold the key to long-term engagement motivation.