Mobiltelefonen är ständigt närvarande i vår vardag. Den är ett kraftfullt verktyg som hjälper oss med allt från att surfa på nätet till att kolla när bussen går eller att betala räkningarna. Den har också gjort att vi kan dela med oss av våra liv och hålla kontakten med våra nära och kära var vi än befinner oss. Kort sagt har den ändrat hur vi beter oss i de flesta situationer. Men alla dessa ändringar är kanske inte lika positiva. Vi tycker oss se ett mönster i samhället där mobilen plockas fram allt oftare i sociala sammanhang och tar bort fokus från mötet med andra människor. Det är detta som vi vill undersöka med denna uppsats och målet är att försöka hitta ett sätt att vända mobilanvändandet till något som främjar den sociala interaktionen mellan människor. The mobile phone is ever present in our daily lives. It is a powerful tool to help us with everything from surfing the net to check when the bus went, or to pay the bills. It has also allowed us to share our lives and stay connected with our loved ones wherever we find ourselves. In short, it has changed the way we behave in most situations. But all of these changes may not be as positive. We think we see a pattern in the community where the mobile is being used more and more often in social settings and removes the focus from meeting with other people. This is what we want to explore with this paper and the objective is to try to find a way to turn mobile usage into something that promotes social interaction among people. / Detta är en reflektionsdel till en digital medieproduktion.

How might we through emotional service design investigate how to support people in coping with social isolation by enabling for opportunities to be alone together? This is the research question this interaction design bachelor thesis, through applying theories of emotional and service design, has been aiming towards investigating. What is presented in the work is a merge of the terms, emotional service design. In addition to this, a service to help improve its user’s well-being and ability to cope with the effects of an isolated stay-at-home life is proposed.The conducted research has taken a qualitative approach, using methods of semi-structured interviews, affinity-diagramming, cultural probes, co-creative workshops and prototype testing, insights indicating that loneliness can be combated through two main ways: by finding an activity-based escape or by connecting with people or others. What is argued for is the importance of keeping emotional reactions in mind when designing for experiences.