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The purpose of this study is to investigate the motivations for international academic alliance development, the configuration of alliance networks and their sustained management in Business Schools within the European Higher Education Area (EHEA). A purposive sample of Higher Education Institutions (HEIs) engaged with international alliance activities was selected from seven Business Schools within the target markets of France, Germany and Scotland. In order to investigate issues inherent within international alliance development this sample provided access to academic and administrative elites competent to discuss their alliance portfolios, from a strategic perspective, through semi-structured interview conducted in their home institutions. A key feature of the research was that, in the interest of minimising the potential for superficial or pre-conceived conclusions to be drawn, interviews with participants from two respondent institutions were positioned outside the researcher's direct ‘preferred partner' network. This insider-outsider perspective reduced potential bias through over-familiarity with solely networked institutional respondents when analysing the development, configuration and management of international academic alliances and alliance portfolios (APs).The study identifies three key findings on the basis of the analysis of institutional alliance activity. Firstly, that HEIs, operating within an appropriate regulatory environment can utilise both exploitation and exploration alliance strategies simultaneously to extend their resource base. The two strategies can be mutually reinforcing, and are not contradictory in tertiary education. Secondly, the analysis indicates that the extent to which resource extension may be achieved is reflected in the alliance strategy employed as HEIs internationalise. The movement from exploitation to exploration alliance strategy signifies a fundamental change in strategic intent and direction of the Business School, so new internationalisation strategy definitions are proposed for tertiary education. Thirdly, alliance management capability has the potential to develop, within complex partnership scenarios, as an institutional core competence, providing the potential for sustainable competitive advantage. On the basis of this analysis tools are developed which can assist in the strategic decision-making process for further evolution of alliance networks within institutional internationalisation strategies. The resultant application of these strategic tools allows for Business Schools to determine the characteristics of appropriate alliance partners to fill the gaps identified within their alliance network or portfolio.

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This research study, funded by the Leverhulme Trust as part of the CURLIEW project, explored how learners understand, construct, express, and manage identity when virtual worlds are utilized in higher education and how the virtual world itself might impact on concepts of identity. In particular, the study focused on aspects of learner identity from the physical world and learner identity in virtual worlds, the latter being a ‘translation’ of physical identity markers onto the avatar. The research builds on the experiences of 75 student participants, who employed virtual worlds as learning environments. A narrative research approach was applied to thematically analyze interview, focus group, and observational data, collected from two educational contexts at two British universities. Three themes emerged from the analysis and interpretation of these data, which are presented as narratives of Pursuit, Embodiment, and Resistance. The study makes two main contributions to existing knowledge on learning in virtual environments: firstly, it reveals that virtual worlds are ‘threshold concepts’, in which students need to be able to align their learner identities with the utilization of virtual worlds to integrate them successfully in their learning. Secondly, the study develops a five-dimensional typology of the ways in which students engage and manage identity directly in the virtual world through their avatars. This typology includes: dislocated avatars, representative avatars, avatars as toys and tools, avatars as extensions of self, and avatars as identity extensions. The study demonstrates that engagement with virtual worlds and avatars in the educational context can provide a valuable opportunity to foster critical thinking, if learner identities are given a central place in course design and delivery. Then, virtual world learning can enable students and tutors to reflect critically on what shapes, influences, and constrains identity in virtual worlds, in the physical world, in higher education, and beyond.

This dissertation investigates approaches for the development of an implementation model for ICT systems in the higher education environment. ICT systems have been implemented in various education settings, but have been narrowly focused in nature. There lacks a generalizable model to implement these systems in higher education settings. The research questions in this study sought to identify the criteria that can be used to develop and evaluate the implementation model. The design science research methodology selected for this study used product criteria defined in a literature review to guide the development of the model. An expert panel consisting of administrators, faculty and technology implementers was then used to affirm the criteria that was used to develop the implementation model. A set of design characteristics based upon the results of the expert panel consensus resulted in the design of the implementation model. The model addressed approaches for implementation and measurement for each criterion in the study. The model was pre-evaluated by the expert panel. The model was then post-evaluated by a new evaluation panel based upon its effectiveness in satisfying the criteria developed by the expert panel. The evaluation of the model for ICT implementation in higher education found that it appropriately met the specified design criteria established by the expert panel. Future research in the application of the implementation model and testing at another educational institution was suggested.

The study explores the impact of Aimhigher activity on the lives of young people looked after and in alternative education. In the background of the mixed messages around the effectiveness of the Aimhigher initiative and its closure of the latter in 2011, it is argued that Aimhigher did, in fact, play a very positive role in the young people’s lives. In view of recent messages that a similar initiative may be under way, it is necessary to understand, and make use of Aimhigher legacy, including critique and best practice. The remit of the scheme was mainly associated with improving social justice through increasing the participation of disadvantaged groups in higher education. However, due to ineffective targeting strategies and flawed monitoring mechanisms, it was not possible to establish a link between heavily funded Aimhigher activity and widening participation trends. Additionally, there was a general scarcity of research literature available on the issues related to Aimhigher and its effectiveness. At the same time, documents produced by Aimhigher partnerships feature positive accounts of pupils and teaching staff. Connections have also been made between Aimhigher activity and potential transformations in the young peoples’ attitudes and behaviour. There is also a small body of literature that highlights the importance of exploring the unexpected and the unintended outcomes of any project. It is argued that an in-depth exploration of individual experiences is needed in order to understand whether Aimhigher had a positive effect on its participants. The exploration is carried out using the resilience framework, which allows the researcher to examine the changes in the young people’s lives over time. Therefore, the Aimhigher experience is understood as a part of the participants’ life trajectories, which are constructed of the young people’s interactions with their environment. Grounding this investigation within literature on resilience and its applications is particularly useful, as there has been an increase in the practitioners’ interest in operationalising the resilience framework. The understanding of the resilience-building mechanisms can be utilised in the design of current and future interventions for those disadvantaged and vulnerable, thus contributing to the strength-based discourse around vulnerability and risk. Interviews were carried out with nineteen young people who were looked after or in alternative education at the time of their Aimhigher participation. In addition, nine professionals from gate keeping organisations were interviewed, all of whom had knowledge of the initiative and the young people. The findings reveal that taking part in Aimhigher activity can act as a protective factor in a young person’s development, thus enhancing their resilient patterns. For several participants Aimhigher acted as an important turning point in their life. However, as resilience is understood as a dynamic complex interaction across several domains, it is the cumulative effect of factors that is crucial. The participants who seemed to be navigating their environments most effectively had the most exposure to developmental opportunities and access to support networks. The study also highlights wider issues around practice and policy on vulnerable young people.

As educators and higher education administrators, it is important that we connect to our students. It serves us well to learn the stories behind those beautiful eyes looking back at us, as we support their navigation through the journey of higher education. This thesis, written in a Scholarly Personal Narrative (SPN) style, will use former foster youth students, as well as at-risk youth, as the population of focus. I will relay my own personal experiences, as a former youth-in-care. I will also explore this kind of alternative upbringing, to draw closer to the conclusions and insights of the struggles and triumphs of this population's journey through higher education. I will show how the successful connections with supportive administrators, friends, and family lead to a successful student and improved human being upon graduation. When we label our marginalized students as "at-risk" we are imposing a story upon them, that is not theirs. This stereotypes where they came from dismisses their stories, and triumphs, and places them in a box that labels them. We need to provide them the same opportunities and supports that other students get to help make their way into and through college. We must remove the label of "at-risk" but this is only part of the journey in supporting these young people while they progress toward a degree. It is our job to increase success through weaving together opportunities to connect with different departments, different leaders on campus, and different groups of their peers. From the classroom, to our offices and hallways, this will help these students to create a stronger view of themselves and the world. As a former youth in foster care, I am not at-risk. I am at-promise. All the vulnerable young adults that I talk about in this thesis are not "at-risk." Instead, they are 'at-promise.'

This phenomenographic study, explores the collaborative open learning experience of academic staff and open learners in cross-institutional academic development settings, and adds to what is known in these settings. It provides new insights for academic developers and course designers about the benefits of crossing boundaries (i.e. open learning) in an academic development context and proposes an alternative model to traditional academic Continuing Professional Development (CPD). It engages academic staff in experiencing novel approaches to learning and teaching and developing as practitioners through engagement in academic CPD that stretches beyond institutional boundaries, characterised by diversity and based on collaboration and openness. Data collection was conducted using a collective case study approach to gain insights into the collective lived collaborative open learning experience in two authentic cross-institutional academic development settings with collaborative learning features designed in. At least one of the institutions involved in each course was based in the United Kingdom. Twenty two individual phenomenographic interviews were conducted and coded. The findings illustrate that collaborative open learning was experienced as two dynamic immersive and selective patterns. Boundary crossing as captured in the categories of description and their qualitatively different variations, shaped that experience and related to modes of participation; time, place and space; culture and language as well as diverse professional contexts. Facilitator support and the elasticity of the design also positively shaped this experience. The community aspect influenced study participants' experience at individual and course level and illuminated new opportunities for academic development practice based on cross-boundary community-led approaches. The findings synthesised in the phenomenographic outcome space, depicting the logical relationships of the eleven categories of description in this study, organised in structural factors, illustrate how these contributed and shaped the lived experience, together with a critical discussion of these with the literature, aided the creation of the openly licensed cross-boundary collaborative open learning framework for cross-institutional academic development, the final output of this study. A design tool developed from the results is included that aims to inform academic developers and other course designers who may be considering and planning to model and implement such approaches in their own practice.

Total quality management (TQM) is a philosophy and process that has been successfully implemented in many business firms. Other organizations, including institutions of higher education, have become increasingly interested in adopting it. It is likely that facilitators need to be cognizant of organizational differences and adjust facilitation methods and strategies accordingly. This dissertation is an exploratory study designed to examine the role of the TQM facilitator in diverse settings. Specifically, the study is an in-depth two-case research study of TQM implementation in an international manufacturing firm and a regional institution of higher education. The primary foci of this dissertation are to (1) investigate differences in context and processes of each organization, (2) compare implementation events, (3) examine the facilitator's role at various stages of TQM implementation, and (4) identify barriers involved with TQM implementation in each organization. Conclusions of the study are that the facilitators' level of involvement in TQM implementation varied over time and at different stages of team development. Facilitators at the manufacturing firm used TQM tools and techniques more frequently than did facilitators in the academic setting. Lastly, outside facilitators had to adjust language, stories, and examples in the academic setting. They also relied heavily on an internal steering committee to plan agendas and assess the degree of acceptance by those involved in early stages of implementation.