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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Sorry, I apologize! : The difference between men’s and women’s usage of apologies in emails

Lindroth, Gustav, Ucar, Rebecca January 2022 (has links)
This essay aims to discover differences and similarities in the linguistic behavior ofpoliteness in apologetic expressions between men and women in emails. Material wastaken from the Enron Corpus. This Corpus includes information about the senders andrecipients of the chosen email, the context, and an email thread. We searched for twodifferent apologetic expressions, "sorry" and "I apologize", and chose 25 of eachexpression to analyze superficially. We also compared them to each other and by thegender of the user. Out of those 25, we chose ten to analyze more in-depth, five ofwhich used "sorry" and the other five used "I apologize" as apologetic expression. Weanalyzed the emails through the lens of politeness theory, which apologetic expressionwas used, if humour occurred, and to what email genre it belonged. Our results basedon this study showed that women used the apologetic expression "I apologize" morethan men, and that men used "sorry" more frequently than women. One possibleconclusion of this is that women appeared to be more formal in their emails. They alsoindicated tendencies to be nurturing, cohesive, and cooperative in their language. On theother hand, men showed less tendencies of formal behavior and more informallanguage.

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