by Hui See-mun Alice. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1994. / Includes bibliographical references (leaves 51-53). / ABSTRACT --- p.i / TABLE OF CONTENTS --- p.ii / LIST OF ILLUSTRATIONS --- p.iii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.3 / Chapter III. --- TOTAL QUALITY MANAGEMENT - AN OVERVIEW --- p.5 / Importance of Quality to banks --- p.5 / History of TQM --- p.7 / Definitions on Quality.......: --- p.9 / Definitions of Total Quality Management --- p.10 / Critical factors for a successful TQM program --- p.14 / Chapter IV. --- TQM IN CHASE MANHATTAN BANK --- p.18 / Reasons for implementing TQM in Chase --- p.18 / Fundamental principles and values of Chase TQM --- p.18 / TQM implementation in Hong Kong --- p.23 / Chapter V. --- EVALUATION AND RECOMMENDATIONS --- p.29 / Evaluation of the system --- p.29 / Recommendations --- p.33 / Chapter VI. --- CONCLUSION --- p.39 / APPENDIX / Chapter 1. --- Overview of ISO 9000 --- p.41 / Chapter 2. --- HKMA Quality Award Criteria Framework --- p.43 / Chapter 3. --- TQM plan --- p.44 / Chapter 4. --- Problem solving process 8c Quality improvement process --- p.45 / Chapter 5. --- Deming's 14 principles --- p.46 / Chapter 6. --- Juran's 10 steps in quality improvement --- p.47 / Chapter 7. --- Crosby's 14 steps in quality improvement --- p.48 / Chapter 8. --- Malcolm Baldrige Award assessment system --- p.49 / BIBLIOGRAPHY --- p.51 / LIST OF ILLUSTRATIONS / Figure 1. Framework of Chase TQM --- p.19 / Figure 2. Plan-Do-Check-Act Cycle --- p.21 / Figure 3. TQM Plan --- p.44 / Figure 4. Problem Solving Process --- p.45 / Figure 5. Quality Improvement Process --- p.45

by Kwok-kei Chan. / Thesis (M.Phil.)--Chinese University of Hong Kong. / Bibliography: p. leaves 94-96.

by Chiu Ching-On Paul, Wong Lit-Chor Alexis. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1987. / Bibliography: leaves 140-141.

by Michael Lee Tan Hang. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1980. / Bibliography: p. leaves 40-41.

by Chung So-har, Coco, Lai Ki-cheong, Michael. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1990. / Bibliography: leaves 69-70. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF TABLES --- p.iv / LIST OF FIGURES --- p.v / ACKNOWLEDGEMENT --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Purposes of Research --- p.1 / Commercial Lending Environment in Hong Kong --- p.2 / Research Methodolody --- p.4 / Chapter II. --- LENDING DECISION --- p.5 / Theoretical Approaches --- p.5 / Interviews --- p.11 / Classification of Information Items --- p.18 / Research Framework --- p.20 / Hypotheses --- p.24 / Chapter III. --- RESEARCH DESIGN --- p.27 / The Sampling Process --- p.27 / Sampling Plan --- p.28 / Data Collection Method --- p.29 / Chapter IV. --- DATA ANALYSIS --- p.32 / Response --- p.32 / Analysis and Results --- p.33 / Chapter V. --- DISCUSSION AND CONCLUSION --- p.47 / APPENDIX / Chapter I. --- Questionnaries for Bank Executives --- p.54 / Chapter II. --- Questionnaries for MBA Students --- p.56 / Chapter III. --- Frequency Distribution Analysis for Responses from Bank Executives --- p.58 / Chapter IV. --- Descriptive Variable Analysis for Responses from Bank Executives --- p.61 / Chapter V. --- Descriptive Variable Analysis for Responses from MBA Students --- p.62 / Chapter VI. --- List of Banks to which Questionnaries were sent --- p.63 / Chapter VII. --- Data and Coding Format --- p.67 / BIBLIOGRAPHY --- p.69

by Simon Leung Tak-wing, Elmen Li Pak-kee. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1991. / Bibliography: leaves 36-38. / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / CHAPTER / Chapter I --- INTRODUCTION --- p.1 / Chapter II --- IMPORTANCE OF RISK MANAGEMENT IN BANK MANAGEMENT --- p.4 / Chapter III --- RESEARCH METHODOLOGY OF THE STUDY --- p.7 / Chapter IV --- MANAGEMENT INFORMATION SYSTEM AND TREASURY MANAGEMENT --- p.12 / Chapter V --- IMPLICATIONS OF ADOPTING MANAGEMENT INFORMATION SYSTEM --- p.16 / Chapter VI --- FINDINGS WITH A FEW SELECTED BANKS IN HONG KONG --- p.21 / Chapter VII --- CONCLUSIONS AND OUTLOOK OF MIS IN TREASURY MANAGEMENT --- p.30 / BIBLIOGRAPHY --- p.36

by Ling Pui-Yee, Michelle and Wu Kwok-Fai. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references (leaf [213]). / ABSTRACT --- p.ii / table of contents --- p.iii / LIST OF FIGURES --- p.iv / list of tables --- p.v / PREFACE --- p.vi / Chapter / Chapter I. --- INTRODUCTION --- p.1 / What is Project Financing --- p.1 / The Scope of the Study --- p.2 / Methodology --- p.2 / Chapter II. --- PROJECT FINANCE IN HONG KONG --- p.5 / General Trend of Project Finance in Hong Kong --- p.5 / Comparison of Project Finance --- p.10 / Chapter III. --- THE ESSENTIALS OF PROJECT FINANCING --- p.15 / Definition of Project Financing --- p.16 / Types of Project Financing --- p.17 / Advantages of Project Financing --- p.18 / Project Planning Activities --- p.18 / Project Financing Activities --- p.19 / Project Appraisal --- p.19 / Risk Identification and Allocation --- p.23 / Financial Structuring --- p.35 / Financial Packaging --- p.41 / Preparation of Financial Offer --- p.47 / Chapter IV. --- CASE STUDY-EASTERN HARBOUR CROSSING --- p.61 / Background Information --- p.61 / Case Analysis of the Project --- p.62 / Project Planning Stage --- p.63 / Stage for determining the terms in the bid --- p.82 / Stage for Project Appraisal after winning the bid --- p.90 / Stage for picking appropriate financial vehicles --- p.98 / Stage of Financial Offering --- p.107 / Stage of actual arrangement --- p.109 / Stage of Documentation --- p.112 / Stage of Legal Review --- p.115 / Stage of release of credit --- p.115 / Stage of monitoring --- p.116 / Risk Allocation --- p.116 / Looking back on the progress of the project --- p.122 / Evaluation of the financing of the whole project --- p.124 / APPENDIX / BIBLIOGRAPHY

by Lam Siu Mui Elena, Ng Sheung Kwan Natalie. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1987. / Bibliography: leaf 128.

by Chak Siu Choi. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references. / ABSTRACT / TABLE OF CONTENTS / Chapter I. --- INTRODUCTION --- p.1 / Hong Kong as a Financial Hub --- p.1 / Reengineering Defined --- p.2 / Bank Reengineering at a First Glance --- p.3 / Objectives --- p.4 / Methodology --- p.4 / Secondary Data --- p.4 / Questionnaires --- p.5 / Chapter II. --- THE DEVELOPMENT OF REENGINEERING IN THE BANKING INDUSTRY --- p.6 / The Rule of Regulated Oligopolies (1960-1981) --- p.6 / The Rise of Disintermediation and Excess Credit Risk (1981-1991) --- p.8 / The Reengineering Imperative (1990s) --- p.10 / Chapter III. --- THE TIMING CONCERN OF THE REENGINEERING BANK --- p.12 / Languishing Stock Price --- p.13 / Strategic Directions Conflict with Market Valuation --- p.13 / Sub-Par Efficiency Ratios --- p.13 / Perceived Process Redundancy --- p.14 / Senior Management's Will and Skill --- p.14 / Chapter IV. --- THE STRATEGIES OF THE REENGINEERING BANK --- p.15 / Preparing for Change --- p.17 / Understanding Current Costs --- p.17 / Understanding Current Pricing --- p.17 / Generating Reengineering Options --- p.18 / Refining Options --- p.18 / Creating the New Bank --- p.18 / Chapter V. --- BANK REENGINEERING OVERSEAS --- p.20 / "NationsBank, Charlotte" --- p.20 / "Norwest Corp., Minneapolis" --- p.21 / "First Commerce Corp., New Orleans" --- p.21 / "Premier Bank, Louisiana" --- p.21 / "Merchants Bank, Vermont" --- p.22 / "Texas Commerce Bank, Texas" --- p.22 / Chapter VI. --- BANK REENGINEERING IN HONG KONG --- p.24 / Shifting Demographics --- p.24 / Increasing Customer Sophistication --- p.24 / Intensifying Competition --- p.25 / Growing Use of Technology --- p.25 / Standard Chartered Bank --- p.26 / Dah Sing Bank --- p.27 / Citibank --- p.28 / Bank of East Asia --- p.28 / Chapter VII. --- THE DIFFICULTIES AND PROBLEMS FACED BY THE REENGINEERING BANK --- p.33 / Chapter VIII. --- IMPLICATIONS TO THE BANKING INDUSTRY --- p.36 / APPENDICES / BIBLIOGRAPHY

by Au Yeung Yuk Hang, Tong Henry. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1999. / Includes bibliographical references (leaves 84-89). / TABLE OF CONTENTS / ABSTRACT --- p.ii / TABLE OF CONTENT --- p.iii / LIST OF TABLES --- p.vi / LIST OF FIGURES --- p.vii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Chapter II. --- METHODOLOGY --- p.4 / Chapter III. --- FAVORABLE OUTCOMES --- p.5 / Synergy Effects --- p.5 / Economies of Scale --- p.6 / Economics of Scope --- p.7 / Better Management --- p.7 / Attract and Retain Talents --- p.8 / Tax Benefits --- p.8 / Risk Diversification --- p.9 / Assets (Loan) --- p.10 / Liabilities (Deposit) --- p.11 / Earnings --- p.12 / Increase Market Share --- p.12 / Entry into New Market --- p.14 / Improve Financial Performance --- p.14 / Too Big To Fail --- p.15 / Ability to Issue Highly-rated Paper --- p.15 / Cheaper Offered Price --- p.16 / Too Big To Swallow --- p.17 / Chapter IV. --- CAUSES OF FAILURE --- p.18 / Culture Clashes --- p.21 / Management Changes --- p.22 / Customer Grievance --- p.23 / Employees Dissatisfaction --- p.24 / Computer System --- p.24 / Y2K Problem --- p.25 / Controversy before merger or acquisition --- p.26 / Relationship between Acquirer Bank and Acquired Bank --- p.27 / Lack of Agreed Objective --- p.27 / Unfulfilled Acquirer Bank Management Promises --- p.28 / Improper or Unstable Position in the merged bank --- p.29 / Over Dependence on a Few Executives --- p.30 / Acquired Bank Out of Acquirer Bank's Expectation --- p.30 / Acquirer Bank Deceived by Acquired Bank --- p.31 / Paid Too Much --- p.32 / Corporate Indigestion --- p.32 / Acquirer bank does not understand the business of the acquired bank --- p.33 / Improbable Events --- p.33 / Family Control --- p.34 / Anti-takeover Response --- p.35 / Litigation by Target Firm --- p.36 / Poison Pills --- p.36 / Greenmail --- p.36 / Keeping the Stock Price at High Level --- p.37 / White Knight --- p.37 / Chapter V. --- CASE STUDY: THE ACQUISITION OF OVERSEAS TRUST BANK (OTB) BY DAO HENG BANK (DHB) --- p.38 / Introduction --- p.38 / Company Background before the Acquisition --- p.39 / Dao Heng Bank (DHB) --- p.39 / Overseas Trust Bank (OTB) --- p.40 / Highlights in Acquisition --- p.42 / Timetable of Major Events --- p.42 / Financing Package --- p.43 / Favorable Outcomes to Dao Heng Bank in the Acquisition --- p.43 / Gigantic Organic Growth and Being One of Regional Banking Leaders --- p.44 / Extraordinary Financial Performance --- p.44 / Improving Operating Efficiency by Synergy --- p.45 / Risk Diversification --- p.47 / Adequate Capital for Exploring New Opportunities --- p.48 / "Recruitment, Retention and Retraining Banking Professionals for Future Development" --- p.49 / Able to Issue High-rated Paper --- p.50 / Difficulties to Dao Heng Bank in the Acquisition --- p.50 / Culture Clashes --- p.51 / Sudden Change of Management Level --- p.51 / Maintaining the Customer Confidence --- p.52 / Agreement with the Government --- p.52 / Employees Distress and Dissatisfaction --- p.52 / The Compatibility of Computer System --- p.53 / Chapter VI. --- RECOMMENDATIONS --- p.54 / Structural Changes --- p.55 / Criteria of a healthy Structural Change --- p.55 / Process and Operating System Changes --- p.55 / Culture Change --- p.56 / Good Planning --- p.57 / Easing Culture Clash --- p.58 / Respecting Cultures --- p.58 / Systematically Learning about Partners' Cultures --- p.59 / Determine Merged Culture --- p.60 / Employee Satisfaction --- p.60 / Good Employee Communication --- p.61 / Manage Psychological Force & Emotional Climate --- p.63 / Reward Right People and Let Wrong People Go --- p.63 / Get Employee Involved --- p.64 / "Deal with Disparities in Compensation, Benefits, and Incentive Programs" --- p.64 / Customer Retention --- p.65 / Focus on the Business Customer Base --- p.65 / Deal with Customers' Uncertainty --- p.66 / Conducts Extensive Researches --- p.66 / Measuring Customers Satisfaction --- p.67 / Recognize and Reward Top Retainers --- p.67 / Computer Systems --- p.68 / Determining business requirements --- p.68 / Due Diligence --- p.68 / Assessing compatibilities --- p.69 / Setting priorities --- p.69 / Developing an integration plan --- p.70 / Well Documentation --- p.70 / Get System managers involved before Mergers and Acquisitions --- p.71 / Y2K Problem --- p.71 / Chapter VII. --- FUTURE PROSPECT --- p.72 / APPENDIX 1 --- p.74 / APPENDIX 2 --- p.77 / APPENDIX 3 --- p.80 / APPENDIX 4 --- p.81 / APPENDIX 5 --- p.82 / APPENDIX 6 --- p.83 / BIBLIOGRAPHY --- p.84