Abstract The present measures and methods of beneficiary payments carried out by ABC Refinery is an incomplete good-neighborliness project. Although large amounts of funds were accumulated over a period of several years, due to the lack of long-term, complete and concrete planning, no beneficial effects could be achieved. The study aims to profoundly understand the needs and thoughts of residents from six villages in Hsiaokang District, Kaohsiung, by using questionnaires and conducting interviews in order to analyze their feedback and determine their actual needs in relation to the beneficiary payments made by the ABC Refinery. It also aims to analyze whether the measures carried out by ABC Refinery can meet the residents¡¦ demands as well as their acceptance and implementation effects. According to the results of a systematic investigation, related projects were proposed. The result was that different resident types require various strategies and programs for good- neighborliness. It is hoped that the local residents¡¦ appreciation of ABC Refinery can be raised and more support and understanding received from them. The results of a science laboratory showed that the risk recognition and trust were weak in A village; it means that since the residents of A village did not trust ABC Refinery, their support was therefore at a low level. Consequently, the risk recognition and trust in regard to ABC Refinery needs to be strengthened. The project for increasing the risk recognition includes announcing environmental inspection data on a regular basis or inviting residents to visit the facilities and equipment of ABC Refinery on an irregular basis. This would help the residents of A village to obtain a clearer idea of what ABC Refinery is doing, so that the risk recognition could be elevated. Furthermore, the degree of feedback satisfaction and the environmental attitude towards living quality for residents were quite low, particularly for those whose incomes are below the NTD 70,000-100,000 monthly level. It presents that the lower the income, the higher the demand. ABC Refinery should take more actions in relation to beneficiary payments in order to improve the local living quality.